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Faulkner Toyota of Harrisburg

2.7

6 Lifetime Reviews

3400 Paxton Street, Harrisburg, Pennsylvania 17111 Directions
Sales: (717) 565-9000

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6 Reviews of Faulkner Toyota of Harrisburg

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August 02, 2017

"Terrible Service and Lack of Professionalism"

- Jon0351

Terrible customer service and a complete lack of professionalism. I reserved a 2017 Toyota Tacoma TRD PRO through Logan. I was already preapproved for the cost of the truck that Logan had promised me. They had already locked me in for a price on my trade-in, as well. All we had to do now was wait. I waited for a month to pick up this truck, and on the day it arrived on their lot, they sold the truck to someone else. They like to exclaim that they thought I was walking away from the deal because they couldn't offer me the same interest rate through one of their lenders that my bank was offering me. This is simply not true, and I have all the text messages sent to and from Logan to prove that claim false. There was an extreme lack of communication on Logan's part that day. The same can be said of BJ (Sales Manager) and Frank (General Manager). Their lack of communication and responsibility coupled with their unprofessionalism have earned this company a rating of 1 star. Aside from the fact that I have to give them at least one star, they do deserve at least one star only because Logan was great to work with in the beginning. One employee has at least apologized and expressed that he is embarrassed about what has happened. I was also given a list of other dealerships that have the same truck and was told to just go shop with them. It seems Faulkner has no interest in making me a customer there and would rather tarnish the Toyota name altogether by not owning up to their mistake and trying to make things right. We all make mistakes, and I understand that, but there seems to be no remorse on their end.

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Recommend Dealer
No
Employees Worked With
Logan Sterling, BJ Austin, Frank Kaminski, Megan Fitzkee
July 17, 2017

"No hassle, no pressure."

- alincoln

Although I live in Maryland I was enticed to visit Harrisburg’s Faulkner to check a well-priced vehicle. With no hassle and willingness to an additional discount from the dealer I ended up buying the car. Needless to say, it was one of the most easy car purchases my wife and I ever made. No surprises and no pressure. Even though we arrived around the closing time, the staff (Jason, the salesman, and Dallas (?) the finance person with his trainer) made us feel very comfortable during the entire time. A day later, we contacted the dealership regarding an additional issue and found the Faulkner being very responsive.

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Recommend Dealer
Yes
Employees Worked With
Jason
January 13, 2016

"poor service"

- paunhappy

This dealer did not honor our 2 year no cost maintenance that was included in the purchase of the vehicle. When we took our truck in for service they said the routine maintenance was finished and tried charging us. No work at all was done, verified by two other separate garages.

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Recommend Dealer
No
Employees Worked With
na
May 02, 2015

"Amazing!"

- Alex C.

These guys are the best. No pressure, no haggling, no stress! This was my first time buying a car so naturally I was very stressed out to begin with. In a two week span I had gone to 3 other dealers, got suckered into a bait 'n switch and called several others and not one of them came even close to the numbers that Faulkner had. I had been back and forth on the phone throughout the week with Bruce Glantz, so by the time we made our way out there (coming from North Jersey) the numbers had already been worked out. We waked in, took it for a test drive, and started the paper work. Bruce went over every single detail of the car with us, printed out the car fax, reviewed the certified pre-owned check-point inspection form with me and even had the already clean car RE-detailed for me while we did the paperwork. Domenick Criscuolo, the business manager, was also a pleaser to work with. He was respectful and never once did he make me feel pressured into buying a package or warranty that I wasn't comfortable with. He took his time in explaining all the features of the warranty options with me too, by drawing a little diagram. The best part about these guys is the respect that they showed me (a young female buying her first car). At every other dealer I had gone to before the salesmen wouldn't look me in the eye, or they would talk to my boyfriend instead of me even though I was the one buying the car. Bruce and Dom always spoke straight to me and made me very comfortable in my decision to purchase a car from them. A wonderful experience!

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Recommend Dealer
Yes
Employees Worked With
Bruce Glantz, Domenick Criscuolo
March 25, 2014

"We took our Yaris in for a recall. Walked out spending..."

- Reneesoccermom

We took our Yaris in for a recall. Walked out spending over $300 on various repairs, inspection. When one of those "repairs" went wrong, Tony would not refund the money and wanted us to dumpster dive for the serpentine belt at our local trusted mechanic, who had done the fix. We called our mechanic and they said they couldn't find it since the repair had been done the day before. Even with a receipt of the same part being installed 2 months later, Tony wouldn't refund the $120. (Our local mechanic charged us $70). We even had bought our Sienna at Faulkner. RIDICULOUS customer service. Won't ever go back. Or buy another car from those jokers.

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Recommend Dealer
No
Employees Worked With
Tony, the service supervisor
November 15, 2013

"Car shopping is one of the worst things to have to do. I..."

- Toyotap

Car shopping is one of the worst things to have to do. I walked in and was greeted. I told Jim Porter what I was there to look at and what i was willing to spend. He made all the numbers work and I drove away in a new car! I would give Faulkner Toyota the first chance at any new business of mine.

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Recommend Dealer
Yes
Employees Worked With
Jim Porter
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