I had a tire replacement (Goodyear Eagle RSA) in Feldmann a couple of years back. I see that the tires are completely worn out in 26K Miles. When I checked at the service center the service executive person lied to me that the tire would last only for 30K miles and I am almost done with the miles. It was so urgent that I need to replace the tire and I replaced at a different dealer. I checked the Goodyear website and I see that the warranty for the tire is 50K. I am totally frustrated because they lied to me to have more purchase from their service center.
It has been a couple of time bad experience with the service center. I don't think the technicians have enough knowledge to identify the issues. They come up with something they think of and try to persuade to have that service, which would obviously be very expensive. for eg: I had some noise from the front side, they identified as the Water pump is damaged and they said it needs replacement as soon as possible and would cost around $800 to $1000. I took this to another mechanic, he identified that nothing is wrong with Water pump, alternator etc. It was from the belt. He suggested not to replace the belt as it has no cracks or weakness. I had cost no money for this analysis.
Another incident I had that when there was a vibration from the from the right wheel, when I applied breaks. I took it the dealer and they identified the break pad was unevenly worn out. at that time it was a brand new break pad and rotor. I informed them regarding this and I asked them to check the lower arm whether that is shaking. Then they checked and said the lower arm was worn out. In this case I myself identified the issue and I had to replace from them and incur a loss on around $400. The same work can be done outside for $200.
Now the verdict is: Never trust the service person in the Feldmann, they don't know anything. Always go to another dealer or any mechanic for second opinion, then you will really find difference and you will find peace of mind. I am not sure how many times I have fallen in trap to their Lie's. They lie straight on your face. Never ever trust feldmann service center.
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