My old minivan was on its last leg, and I had spent several weeks shopping for a new truck. In my search for the perfect vehicle, my son and I hit just about every dealership in our area, and believe me, I encountered my fair share of smarmy, annoying, and condescending salesmen along the way (not sure if that was their personas or if it was because I am female??).
Anyway, I went to Ferman to look at a specific truck that was advertised online. As I pulled into a parking space, a salesman approached right away. I almost dreaded getting out of the car, but then I met the most awesome salesman ever, Michael Cantrell!! Michael is the complete opposite of smarmy!! He took me seriously, listened to what I wanted, treated me with respect, didn't try to steer me to a different vehicle, and didn't pressure me to buy. My adult son is a total gear-head and was my automotive fact checker during my car search; Michael answered all of our questions and was very knowledgeable about the truck's features. He understood that this was a major purchase for me, and he truly had the patience of a saint.
Once I found the perfect truck, my husband and son, and I went to the dealership to close the deal, but we couldn't initially reach an agreement with the business manager. Even after we walked away, Michael stayed in touch and kept working to put the deal together, and within a day or two, he made it happen (and even got the side-steps and tonneau cover that I wanted)! Once the deal was made, the financing process was a breeze. Thanks to Michael and the sales team, I got everything that I wanted at a fair price, and I love my new Ram 1500! He even followed up with me after I purchased the vehicle to make sure I was happy with the truck. Michael is truly the epitome of great customer service, and he made buying this truck a pleasant experience!
Although I dealt mostly with Michael, everyone I encountered at the dealership was very professional and helpful. It just seems as if the culture at this dealership is customer-centric, which is so refreshing for a car dealership. If you are looking to purchase a new vehicle and want to be respected and treated like a valued customer, then reach out to Michael Cantrell at Ferman Chrysler, Jeep, Dodge, RAM, of New Port Richey.
Additionally, thanks to the women and men, like Michael, who have served or is currently serving our country, we are able to enjoy many freedoms that some of us take for granted, including the simple things like voicing our opinions and writing reviews. Support our Vets and remember their sacrifices. God Bless!!
I Recommend This Dealer:
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