My wife and I stopped by on Saturday and worked with Tim. We were clear on our needs and our budget. We did not have the car we wanted to trade, so we returned on Monday evening. Tim was working with another client (Tim is great, it is the Sales Management Staff that blew the deal), so we decided to determine the trade in value for my vehicle, then return on Wednesday to work with Tim on a deal. The young lady (who was working for the dealership a month) took my car (was not gone long) then returned. My wife and I provided all the information asked for. Where we were waiting to hear a Trade In value, the Sales Manager (Julio) at the time made us test drive another vehicle so "He can run some numbers". Even though we said we were just waiting for the trade in value, we were told without a target vehicle, the numbers could not be discusses. We targeted a vehicle, and got the numbers. My wife and I basically waited to be told the trade in value would be the payoff on the loan of the car we were going to trade. We waited over an hour to hear that (I believe that was the plan all along) Julio was also very aggressive, and was shocked that he was not provided any information about previous discussions with Tim. Julio blamed me for this lack of information.
It is funny how my vehicle is worth more than the value offered (Blue Book, Black Book, they all tell me it is worth more), yet Ferman Chevy in Tarpon Springs send me an invite, offering me up to 20% over Black Book Value, and my car is in high demand as a used vehicle. Yet the Used Car Sales Manager tried to low ball me at this location, to what, send it down the street and get a high value back for it. My car was never evaluated for Trade Value because it was financed. An old trick I never expected here.
I have shared feedback with Julio, and continued to get aggressive behavior from Julio (He has added more fuel to the fire, and actually further offended me). I don't need to hear about his 13 years as a Sales Manager. He blew any potential sales opportunity with me. I have suggested that I would like to discuss this further with the General Manager. I view it as the GM approves of this behavior. I had a previous issue with Ferman Chevy in Tarpon Springs and got the same attitude from Management there. It was so hard to tell Tim this morning that my wife and I would not be returning to talk vehicles. Tim did nothing, Julio blew it for him, and will get away with it. That bugs me the most, and I will never set foot in another Ferman dealership again. Again, buyer beware, don't waste your time, especially where Julio is involved.
I Recommend This Dealer:
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