Fields BMW Winter Park

Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW Winter Park:
I was able to negotiate a much better deal on my new BMW at another dealer in Melbourne. But since I live in Orlando, I have it serviced at Fields. My service rep is always friendly, but their mechanics clearly are incompetent or don't care. Nothing is ever fixed when they tell you it is. Or it is fixed for a few days, then breaks again. So you end up spending a few days out of the week back and forth to Fields and the rest of the days of the week without a car. And remember, if you didn't buy your car there, they won't give you a loaner. What is wrong with these people? I think they know they can treat customers poorly because Fields is the only game in town. Several of my BMW-owning friends have had the same extremely negative experiences with the service department. Avoid if at all possible.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fields BMW Winter Park:
I just bought my second car at Fields BMW. The customer service is awesome. The service department is great and the people are very friendly including John (GM), as well. They always treat me like a King.
I strongly recommend this dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW Winter Park:
wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the problems for less than 2 grand at an auto mechanic shop who use to be a bmw mechanic. crazy!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW Winter Park:
wanted to charge me almost 18,000 dollars to fix minor damages on the interior of the car. 8,000 was for labor. jesus, its a brand new 330i 06 model, will someone tell them to get a life, fixed all the problems for less than 2 grand at an auto mechanic shop who use to be a bmw mechanic. crazy!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW Winter Park:
When you take you vehicle to Fields BMW Winter Park you should be aware that any belongings left in you car will be gone!!!, there is no trust, they have taken money from my central console...also they have changed my luxury valve caps from regular ones!!! how dissapointed I am from this dealer, management does not take care of this kind of problem..... you already bought the car... that's what they care!!!!!!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fields BMW Winter Park:
I would recommend this dealership for service, but not the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when making an appointment. She does not know about autos and customers. I really like the Peggy and the other people in the appointment office. There are a couple of the girls who have receintly left, that I spole with and really liked. The service is excellent and the SA and SM are very friendly.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fields BMW Winter Park:
The service in this dealership is *no* service at all. Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with a slightly patronizing attitude from the 'service personnel' lead me to the only alternative that I have: find another BMW dealership in Central Florida. I'd rather drive 1 or 2 hours to a capable dealership and have problems fixed within minutes than drive minutes and wait days.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fields BMW Winter Park:
I recently bought a preowned BMW. Initial impression: parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us! Rather than allowing us to evaluate the car was engaged in a conversation. Very distractive and tacky! In last five years I bought a Porsche, Acura and Audi (also test drove MB E500 and Lexus GS430) never experienced the annyoing presence of a sales person in the car. Sales person Bob Jones was otherwise extremely nice and well informed. Sales negotiation was smooth. However, later encounter with the finance manager and GM should best be forgotten. They were suspicious about the draft from my bank and didn't send the pay off in time. This dealership should learn how to deal with customers from the Orlando Porsche or Audi dealerships. I wish there is an alternate BMW dealer in town.

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