Fileds Infiniti

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fileds Infiniti:
I found a used vehicle on-line at Fields Infinity. Contacted dealer. Made deal and verified accepted purchase price. I arranged my financing, arranged insurance, arranged registration and license, gave $1000 deposit via phone. Made arrangements to fly to Illinois. Got a call two days later from salesman that vehicle had been sold to someone else. Deposit refunded but I am NOT HAPPY. Ethics and integrity are not part of Fields Infinity business conduct.
Mark Hartness

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Fileds Infiniti:
Poor service. They had my car for a few days and didn’t fix it. I tried to call the service manager to discuss the problems - he will not return my numerous phone calls. I also tried to talk to the general manager. Seems like he is always in meeting and yes, he doesn’t return phone calls either. I’m hoping not all Infiniti dealers are like Field’s Infiniti.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fileds Infiniti:
I cannot begin to tell you how posiive my experience was at Fields Infiniti in Glencoe. After many years of loyalty to Volvo, I was referred to Sam Janda for the purchase of a new Infiniti. Sam was friendly, forthright, and made me a hassle free great deal on a 2006 Infiniti G35. We made our deal and were done in less than an hour.

I was really pleased to learn how customer service oriented this dealership is. From providing loaner cars while your vehicle is serviced, to providing a WIFI cafe and free made to order breakfast if you decide to wait for your servicing to be done, Fields has it all covered for busy individuals who enjoy a high degree of attention and satisfaction from a dealer.

It is really out of my way to have servicing done at Fields. But, I plan to go there anyway due to the great service I received from the staff there when I purchased my car.

Kudos to Sam Janda and Greg Robinson. You made my new car buying experience fantastic.

Was this review helpful to you? Yes | No