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Fitzgerald Annapolis Volkswagen

4.9

59 Lifetime Reviews

34 Hudson St, Annapolis, Maryland 21401
Open Now 9:00 AM - 9:00 PM Hours
Call (410) 881-7026

Top Reviewed Employees

Luis  Linero, Finance Director, Fitzgerald Annapolis Volkswagen

Luis Linero

Finance Director
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
A.J.  Tucker, Sales Manager, Fitzgerald Annapolis Volkswagen

A.J. Tucker

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Bret  Grant, Sales Associate, Fitzgerald Annapolis Volkswagen

Bret Grant

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Justin  Beam, Sales Associate, Fitzgerald Annapolis Volkswagen

Justin Beam

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

June 14, 2016

"Customer Service"

- Vince Meinert

I was out of town with my wife and son, visiting from Pittsburgh, Pa. Unfortuately, my car decided to overheat. I showed up at Fitzgerald Auto Mall at 7:30 am on Monday the 13th without an appointment. I was greeted by the Cadillac Service Advisor, Ryan. I informed him my car was overheating and I was from out of town. I asked him if he could have the vehicle look and assess the vehicle, and repaird by 4:30 pm. He took my vehicle without an appointment, lead me over to rental car area, I needed a car until my car was repaired. Ryan called me three times to provide me with updates during the day. Turns out the vehicle needed a new water pump. Fitzgerald had the water pump on hand. The technican made the repair and the vehicle tested and back into my hands by 4:30 pm. The level of service and communication I received was second to none. I had an extremely positive experience and I would recommend Fitzgerald to anyone in the Annapolis metro area. Great job, keep up the solid work Regards, Vince

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November 30, 2015

"Could buy the car from them but they made sure I could it"

- 2016GolfR

I was looking for a 2016 Golf R that had very limited availability, I saw that they may have a car and emailed them. Even though their car was already sold they let me know where I would be able to find one and gave me advice on similar cars and alternatives. It was very personal and I felt like I was being treated with respect and like a person. I want to call out Breton Grant for his great service, I couldn't have asked for anything more than he did to help me.

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July 29, 2015

"Happy Customer"

- Happy Customer!

I held off buying a new car for a very long time mainly due to the dreadful process of dealing with pushy/aggressive/untrustworthy car salespeople, general managers and finance "managers". However, I was at a point where I had to begin the search and eventually buy a new car - Ugh!. We started off at Carmax (which wasn't bad - no pushy salespeople, but we were concerned about quality of cars and we wanted either new or a "pre-owned certified" vehicle). So, we went to several other dealerships to continue our search - Ugh again! We finally ended up at Fitzgerald Cadillac Dealership - and what a pleasant surprise! From our salesperson, Tania Falls, to the Finance Manager, Luis Linero, the entire experience was a pleasant one! I did not feel pressured, stressed, and I felt as though they were being fair and honest. I am happy to say that I am now a proud owner of a 2015 Cadillac! I would highly recommend going to this dealership and specifically asking for Tania Falls . This is the way car buying experience should be! Other dealerships should take note!

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Quick Lube
  • Rental Car Service Onsite
  • Television
  • Vending Machines
  • Childrens Playroom at some locations
  • Lifetime Buyer Protection & Loaner Car Program Available
  • Free Child Safety Seat Inspections by appt. at most locations
  • Monthly Child Safety Seat Events
  • Online Service appointment scheduling
  • Financing available for car repairs
  • Shuttle service at most locations
Fitzgerald Annapolis Volkswagen, Annapolis, MD, 21401