"2 time buyer w/ great service everytime "
I have worked with Bret to purchase 2 vehicles, his and Fitzgerald's service has been 5 star each time. This latest transaction they even arranged to pick me up from work and take me to the dealership to buy the car so I wouldn't end up with 2 cars in Baltimore at the end of the day. Not only did I get a great deal there was never any pressure and they made sure every small detail was taken care of. Luis worked hard to get me a competitive rate in a time when rates have jumping around day to day.
Bought a VW the first time and this time I bought a used Toyota.
- Vince Meinert
I was out of town with my wife and son, visiting from Pittsburgh, Pa. Unfortuately, my car decided to overheat. I showed up at Fitzgerald Auto Mall at 7:30 am on Monday the 13th without an appointment. I was greeted by the Cadillac Service Advisor, Ryan. I informed him my car was overheating and I was from out of town. I asked him if he could have the vehicle look and assess the vehicle, and repaird by 4:30 pm. He took my vehicle without an appointment, lead me over to rental car area, I needed a car until my car was repaired.
Ryan called me three times to provide me with updates during the day. Turns out the vehicle needed a new water pump. Fitzgerald had the water pump on hand. The technican made the repair and the vehicle tested and back into my hands by 4:30 pm.
The level of service and communication I received was second to none. I had an extremely positive experience and I would recommend Fitzgerald to anyone in the Annapolis metro area.
Great job, keep up the solid work
"Could buy the car from them but they made sure I could it"
I was looking for a 2016 Golf R that had very limited availability, I saw that they may have a car and emailed them. Even though their car was already sold they let me know where I would be able to find one and gave me advice on similar cars and alternatives. It was very personal and I felt like I was being treated with respect and like a person. I want to call out Breton Grant for his great service, I couldn't have asked for anything more than he did to help me.