"Best Salesman ever"
- Ed Stolba
My wife and I leased a 2013 Beetle Convertible from Fitzgerald in Frederick, MD. The lease ended in December, and we decided to purchase the car. In the meantime we moved to Easton, MD, so we completed the transaction at Fitzgerald in Annapolis, MD. The salesman who helped us is Bret Grant. He is without a doubt the best salesman we have dealt with anywhere, and we are old enough to have purchased many new cars in our lifetime. Bret treated us as if we were purchasing $100k Porsche. He was extremely helpful, knowledgeable, and truly excited about his products. It was a pleasure, and Bret will be the only phone call we make when it's time to purchase our next new car. Luis Linero was also extremely helpful, efficient, and friendly.
It is a pleasure to do business with Fitzgerald in every respect.
- Kyle Antel
I do not understand how a business like this with such poor customer service, manages to stay in afloat in Annapolis. The guy named Kenny in services is the rudest, discourteous and ill-mannered "professional" I have ever come across. About 1.5 years ago I took my Jetta TDI in for an AC issue. The car had no other problems going on with it, just the AC was blowing hot air. When I came to pick my car up after them holding onto it for over a week...They had blown a fuse. As I was getting ready to get in and drive off a service tech stopped me to say I couldn't take the car as that had to be fixed. OK, So I leave the car, I get a call a few hours later to say that I would have to pay for the fuse because I wouldn't be able to prove that they had done the damage. So I said, "Very well, stop all work on my car. I will take it to another service place" I was then told oh no I cant drive the car away it a road hazard. The only way they would release it to me is if I brought a flat bed truck to tow it away! who they xxxx has time for that. alright so my father decided it would be best to just get the car fixed and eat the $400.
Skip forward to present time, as a TDI owner I received the good will package of $1000.00. $500 is on a visa gift card and $500 is dealer cash. So I took the $500 visa and put it down a non VW car, leaving me with $500 in dealer cash. My non VW car need BRAKE PADs not ROTORs just break pads. So I call up the only VW dealer in the area to get a quote for brake pads. First time I called I was told to call back when I am ready this was mid December, not willing to give me a quote there and then. I call back today and try get another quote was told that it would be between $500 and $600! for a set of front brakes, I set I dont want rotors I want pads. That will be roughly $300 too $400. I said "so you are telling me without even looking this up you know that for a fact" well whats your vin "I dont know my vin, I am driving and you are on bluetooth, I can give you my year, make, and model". Not even willing to help with that info. I then said "No wonder you are losing business to other manufactures". Kenny in his infinite wisdom decides its and amazing idea to escalate the situation and hang up on me.
I am a client I still own and am paying for a VW, I am waiting on them to buy it back. I still deserve the respect that Fitzgerald brags they give to their clients.
The customer service they offer is lacklustre at best. They lie, cheat and steal, all while holding up the big middle finger to clients. They do not care because they know they are the only VW dealer in the immediate Annapolis area and so they really dont have to work for the business. I am so very glad my days of having to deal with them are coming to and end.
I am the go to friend and family member in my circle when it comes to cars and homes, I will make it my business to ensure no one I know makes the mistake of buying a car from this dealership.
I have tried to get in touch with upper management, however voice mails never get returned.
"2 time buyer w/ great service everytime "
I have worked with Bret to purchase 2 vehicles, his and Fitzgerald's service has been 5 star each time. This latest transaction they even arranged to pick me up from work and take me to the dealership to buy the car so I wouldn't end up with 2 cars in Baltimore at the end of the day. Not only did I get a great deal there was never any pressure and they made sure every small detail was taken care of. Luis worked hard to get me a competitive rate in a time when rates have jumping around day to day.
Bought a VW the first time and this time I bought a used Toyota.