Fitzgerald Auto Mall Gaithersburg

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fitzgerald Auto Mall Gaithersburg:
The price seemed quite good. However, when I went to pick up the car I bought, they tried to give me an entirely different model of car than the one negotiated we over and reached an agreement for! I ended up having to pay more than we agreed to get the model we negotiated over.

Their service is just horrible. They promise to call when a part comes in, but they never call. I have to keep calling them. They say they keep getting the 'wrong parts' in. Worst of all, they damaged the car during my last service and then refused to fix their damage, claiming they had no record of having provided the prior service!!!

BEWARE!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fitzgerald Auto Mall Gaithersburg:
i took my new jeep liberty diesel for oil change. this was the second oil change covered by jeep. the first oil change was done at mt.airy jeep where i had no problem. as soon as i drove off the vehicle i noticed a sluggishness. i suspected somebody put a wrong oil instead of 0w40 synthethic needed. the power drop can only be felt by somebody driving a vehicle everyday. at the end of the day the problem was not acknowledged and i had no way to prove what i was sure of.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fitzgerald Auto Mall Gaithersburg:
Definitely a positive sales experience when I bought my new Subaru here. I highly recommend this place to anyone. Rob is very patient and extremely helpful. Just stay clear of the woman who tries to sell you add-ons (undercoating, paint protectant, etc.). She is a miserable, nasty human being who will try to steal you blind. She is the only reason why I gave this dealer 4s instead of all 5s. Still, I will not let her self-created misery ruin my overall opinion of Fitzgerald. They have a top-notch staff (with one notable exception).

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