Fitzgerald Auto Mall - Service Center

Unfortunately this will be the last time o take my van there, I requested an oil change and my left turn signals were not working, I spoke to Chris the advisor I told him I doubt that it’s all the bulbs there, I requested an oil change and my left turn signals were not working, I spoke to Chris the advisor I told him I doubt that it’s all the bulbs on that side, they proceeded to change bulbs anyways and spent almost an hr trying to find the problem, the bulbs were fine they did not had to replace them I got home checked the fuses and found the BCM fuse broken! You would think an experienced technician would start by checking the fuses first but this was not the case, I need a refund for the extra money I paid I will only pay for the oil change, I spoke to the service director he said he was going to get back to me but that was not the case. Horrible service not happy at all!! More

I’m an out of state visitor to Maryland and it’s my third time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two time time needing to use Chevrolet service dept at Fitzgerald Chevrolet in Frederick. Each time I was able to get into the dept quickly. The last two times my advisor was Mauricio. He is very quick, professional yet still is friendly. My work has been done on time as promised and the prices are fair. The waiting area is very comfortable. I guess the biggest thing for me is trust in a dealership and this service dept has earned my trust. More

Good waiting area. Recommended morning appointments. Courteous and professional staff. Play area for my grandkids. Recommended morning appointments. Courteous and professional staff. Play area for my grandkids. More

Rude! Both the service manager and service advisor were nasty and they were overpriced. Steer clear. Never had such a rude bunch of people at a dealersh Both the service manager and service advisor were nasty and they were overpriced. Steer clear. Never had such a rude bunch of people at a dealership. Total lacking in people skills and has very poor communication. Will never go back. More

Absolutely horrible service. Wanted to charge me $125+ to diagnose a problem that they had diagnosed before and did not charge for before ... A simple fuse. They even checked the Wanted to charge me $125+ to diagnose a problem that they had diagnosed before and did not charge for before ... A simple fuse. They even checked the records of my account and saw it had been covered. My warranty is still active. Then because I resisted this absurd charge Christopher Wilson and Jesus Santanilla refused to service my oil change and tire rotations because they hadn't sold me the warranty while for 2 years their location has been servicing my vehicle just fine. Additionally they tried to sell me a change of transfer case fluid because it's "recommended" at 45,000 miles though their own Chevrolet manual says it doesn't need changing till 155,000 miles. Rather than simply put in a fuse that costs them a few dollars they would rather inconvenience and lose a long-term customer. I don't recommend in any way going to this dealer service department but if you have to, see if you can speak with Tom ... He's helpful, respectful, and calm. These other two guys were pulling a major power trip. Good luck. More

I took my 2016 Chevy Tahoe with 80k miles to Fitzgerald in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined m in Frederick for transmission issues. I have used Fitzgerald for ALL routine service as outlined in the Chevy owner’s manual. Fitzgerald determined my vehicle would need a new transmission and quoted me $5,700. Thinking this was pricey, I requested Fitzgerald not complete the repairs. The next day, I received a generic email from Fitzgerald to complete a survey. I completed the survey explaining my negative experience. Following the survey I received another email from Fitzgerald telling me to call the dealership because they wanted to make my experience right. I called Fitzgerald and after being transferred around, Cathy finally agreed to help. I explained the issue and she said she was going to see what she could do to help. The following day Cathy called me back. Cathy said she had good news. Cathy explained GM agreed to pay $1700 of the cost. However, Cathy then stated I was given a bad quote for the new transmission. Cathy said the estimate is actually $6900. Chevy and Fitzgerald have lost a good customer. More

I had one of the best experience! James Reed helped me a lot! And now my car is perfect! Thank You James! I’m really happy with everything! For sure I’m coming back to my next maintenance! lot! And now my car is perfect! Thank You James! I’m really happy with everything! For sure I’m coming back to my next maintenance! More

I'd just like to say that I was very pleased with the service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! service of my truck. They took time to clean the snow off and even left it smelling fresh when it was returned. I will be back! More

Excellent service. Despite it being a busy facility, the service reps are always polite and attentive. I appreciate the extra effort given to wash my Fleet Vehicles which are often quite dirty. Stan Grego service reps are always polite and attentive. I appreciate the extra effort given to wash my Fleet Vehicles which are often quite dirty. Stan Gregowich has been particularly helpful to me. He takes the time to see if I have any vouchers and insures that everything is done to standard. Again, my Kudos to the Fitzgerald Team for their outstanding efforts!!! More

The dealership resolved the problem we had with our vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. vehicle and followed up on concerns we had telephonically. We are pleased with the service we received. More