I can tell you this with absolute certainty—never have I ever felt the urge to hug a used car dealer at the end of a deal. Who has?
But Fitzgerald changed that. Sure, it would be a little awkward, and they may not hug me back, but I would do it!
Why? Let’s just assume most people are decent enough to apologize when they spill something on your nice new shirt. Really decent people might even pay your dry cleaning bill. Rest assured, if they messed up, Fitzgerald will not only apologize and pay your dry cleaning bill—they’ll buy you a new shirt.
I don’t feel the need to go into the specifics of what happened over the course of our deal, because I see no need to air dirty laundry that’s already been thoroughly cleaned. But they messed up. As Pros tend to do, they admitted very early on that they messed up. And also like most well-run businesses, they said it wouldn’t happen again, and promised to make it right.
Here’s where they really impressed me. Once they admitted the mistake, they would have absolutely been within their rights as a dealer to apologize and send me on my way with a doughnut or something. But they didn’t. They stumbled over themselves to correct what needed to be corrected, and gave me the car I wanted. It was a bit of a process involving work across several states, but all along the way they were courteous and kept me updated.
Don’t worry, they don’t mess up often. I could tell by the way they took measures to correct their mistakes. It isn’t something they were pleased about, or used to dealing with. But a lot of times you can tell more about a business during a rare screw-up than you can with a smooth transaction.
These guys have integrity, and you won’t be disappointed. Mark my words, I’m not affiliated with these guys in any way, other than buying a beautiful car from them.
I had every reason to be mad, but instead I leave them with a smile on my face. That leads me to believe that any negativity you see on other reviews either comes from people that didn’t deal with the same dealership I visited—or were wrong themselves and are angry about it.
Marty, you’re the man, thanks for all the overtime hours!
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