Read Reviews Fitzgerald Chambersburg Auto Mall

Fitzgerald Chambersburg Auto Mall

Fitzgerald Chambersburg Auto Mall

1436 Lincoln Way East
Chambersburg, Pennsylvania 17201


(800) 811-7519

Manufacturers: Nissan, Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.8

24-Month Rating

based on 75 reviews

5.0

5.0 out of 5

195 lifetime reviews

Fitzgerald Chambersburg Auto Mall

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Certified: Fitzgerald Chambersburg Auto Mall

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Fitzgerald Chambersburg Auto Mall has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Fitzgerald Chambersburg Auto Mall

Doing business the FitzWay means constantly creating ways to become better at what we do.

There are many ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. A few examples include:

*-Our unique way of pricing our vehicles with posted Delivered Prices on every car thus eliminating the hassle and haggle of price negotiating.
*-Our exclusive Best Price Guarantee assures customers of the best prices.
*-Our Buyer Protection Plan provides customers with regular vehicle preventative maintenance inspections and the added bonus of our Lifetime Loaner Car Program

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

Free WiFi Customer Lounge Area
Free Loaner Cars Pet Friendly
After Hours Drop-Off

koberh73
6/6/2013 3:49:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric ShefferEric Sheffer
Dan StonerDan Stoner
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Fitzgerald Chambersburg Auto Mall :

Dan Stoner was extremely helpful & friendly and made my car buying experience enjoyable. Eric in finance was also very helpful and friendly. I would recommend Fitzgerald to anyone. The sales experience was what made my decision to buy at Fitzgerald.

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susanben01
6/2/2013 7:54:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cory LawyerCory Lawyer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

cory was wonderful to work with from start to finish stayed with us till we had our new Toyota we will recommend him to anyone looking for a new vehicle

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 6/3/2013 12:06:24 PM

Thank you for choosing Fitzgerald Toyota and for taking the time to post a nice review for us! We do appreciate it and wish you all the best with your new Toyota!

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nanceglantz
5/24/2013 3:37:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric HerzogEric Herzog
Pablo PaganPablo Pagan
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

After visiting two other Nissan dealers, we couldn't believe this experience - Integrity, honesty and efficiency. No pressure selling tactics. No broken promises or lies. I prefer calmness and this dealership has the perfect atmosphere. Thank you very much.

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 5/24/2013 6:05:01 PM

Thank you so much for giving us the opportunity to earn your business. We are glad to hear that you had a great experience and are grateful for such a nice review. Thank you!

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troyclapsaddle
5/24/2013 11:39:27 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pablo PaganPablo Pagan
Eric ShefferEric Sheffer
Jelyn WaltzJelyn Waltz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

Pablo Pagan was a very helpful, friendly and honest sales rep. I would recommend Fitzgerald Auto Malls Chambersburg, Pennsylvania to anyone is who is looking to purchase a new or used vehicle. The price on the car/sticker is the price you will be paying and on the used car I purchased it was below Kelly Blue Book. You do not have to worry that you are not getting the best deal that you could for your money. This is the way all companies should do business.

Eric Sheffer and Jelyn Waltz were also very helpful with the final purchase paperwork and the options that could be added to the car.

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 5/24/2013 4:46:08 PM

Thank you so much for taking the time to write a nice review for us! We do appreciate it and are glad that you were happy with the Fitzway experience - We wouldn't want it any other way. Enjoy your new car!

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nosliwat
5/23/2013 7:44:37 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Daniel GaitherDaniel Gaither
Jelyn WaltzJelyn Waltz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

This was my second used Toyota Prius purchase from Fitzgerald Chambersburg, which is about an hour drive for me. Everyone was very nice and responsive, but not too forward like most dealers. I did my research the night before I drove to the dealer and completed the loan application in advance online. I arrived around noon the following day to test drive the vehicle and finished signing the paperwork by 1:30 pm. I'd recommend Fitzgerald Chambersburg, specifically Daniel, Jelyn, and Ashley, to anyone in the area looking for a new or used car.

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 5/24/2013 5:08:52 PM

Thank you for making the hour drive and for being a loyal Fitzmall customer! We appreciate your business and the recommendation! If there is anything we can help you with in the future, please do not hesitate to contact us.

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karen35
5/9/2013 7:58:27 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris BowserChris Bowser
Eric HerzogEric Herzog
Nathan KipleyNathan Kipley
Jelyn WaltzJelyn Waltz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

I've been looking for a Nissan Rogue for months. I stopped by Fitzgerald's in Chambersburg before going to Hagerstown Nissan. Nathan and I have been e-mailing for about a week on a used Rogue and my husband decided he wanted a new one. We had a lot of negative equity in our Altima and Nathan and Chris were really interested in working with me to get my payment down to one I could afford. Eric was ready with the paperwork when we got there and Jelyn informed us of all accessories we could purchase for the Rogue. Nathan, Chris, Eric, and Jelyn were terrific.

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 5/10/2013 10:58:54 AM

Thank you so much for coming in and giving us the opportunity to earn your business! We are glad to hear that you had great experience and appreciate you taking the time to write a nice review for us. Enjoy your new Rogue!

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natashiamumma12
4/21/2013 8:53:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric HerzogEric Herzog
Nathan KipleyNathan Kipley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Fitzgerald Chambersburg Auto Mall :

Our salesman Nathan Kipley was very friendly and courteous. He was very helpful and informative on looking for a vehicle. He went over the prices and options of new and used vehicles that we might be interested in buying. I would recommend Nathan as a saleman to anyone because he didn't only treat you as a customer but more like a friend.

Your satisfied customers
Richard and Dianna Crouse

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 4/22/2013 4:31:03 PM

Thank you for such a nice review and your kind words. We will certainly pass them along to Nathan. Enjoy your new vehicle and if you have any questions, please don't hesitate to contact us!

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hmw113
4/19/2013 8:59:47 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Daniel GaitherDaniel Gaither
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    N/A
  • Pricing:

    4
  • Overall Score:

    4.5

My Review Of Fitzgerald Chambersburg Auto Mall :

Was very professional. Honest. Would recommend people to go there for service everyone is professional from what I saw!. Someone always is outside ready to sell cars

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 4/22/2013 4:04:24 PM

Thank you for taking the time to leave a nice review for us. We really appreciate your recommendation and kind words!

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Kathleen2013
4/17/2013 1:28:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pablo PaganPablo Pagan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fitzgerald Chambersburg Auto Mall :

Pablo was very attentive and helpful. The purchasing of my Nissan Altima was the best experience I have add in all my years of dealing with dealerships.The pricing was fantastic and the Nissan Certification the best for a used car. I have always bought Nissan Maxima's, but had a really bad experience with this last Maxima I had purchased elsewhere. I have sung praises about Pablo and this dealership to all my friends. Keep up the great customer services!

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 4/17/2013 3:00:18 PM

Thank you for choosing Fitzgerald Nissan! We appreciate you taking the time to write such a nice review for us! We are always excited to hear when our customers have the best buying experience with us versus other dealerships. Thanks again!

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mikek519
4/11/2013 9:52:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric HerzogEric Herzog
Nathan KipleyNathan Kipley
Jelyn WaltzJelyn Waltz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Fitzgerald Chambersburg Auto Mall :

I took over 2 months to make a decision and stopped by the dealership many times in various weather condition. Nathan Kipley worked with me each and every time. First I would look at the Altima and then I would look at the Sentra. He had a lot of patience and explained all the options for each vehicle as well as the accessories. I would definitely recommend him to friends. My purchase was very pleasant! I also worked with Jelyn Waltz is was also very pleasant and explained all the available accessories and answered my questions.

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Response From: Fitzgerald Chambersburg Auto Mall
Added: 4/12/2013 12:24:33 PM

We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at Fitzgerald Auto Mall was able to provide you with a great experience! If you have questions in the future, please don't hesitate to contact us!

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