My Review Of Fitzgerald Chambersburg Auto Mall :
I have been to dozens of auto dealers in this area of the past 20 years.
Things I personally hate at used-car dealerships:
1. Overbearing sales people
2. Price bartering
3. False advertised vehicles, website shows a beautiful drivers side picture, no mention of damage, when you take the time to arrive at the dealership the passenger side is horrible.
About 3 years ago, luck would have it that multiple vehicles I was interested in on-line were at Fitzgeral Auto Mall in Chambersburg, PA. The sales person left me alone after I informed him that I was "just looking." The multiple vehicles that I was there to look at were all in better condition than I had expected. Once I found the vehicle that I wanted, the salesman was extremely helpful, open and honest about any conditions, did not try and talk me into a more expensive vehicle, and had me driving away before they closed. For months after my purchase, I could not help but notice every similar vehicle at other dealerships that I drove by, and never noticed a single one that appeared to be a better deal that what I had received (wish I could say the same about the house that I purchased a year and a half ago :).
About a month ago I began shopping for a third vehicle. I scoured dozens of dealer web-sites and visited about half a dozen dealerships in person. I remembered my experience at Fitzgerald, but did not want to limit myself, thinking maybe...there were other great places as well. Although there may be other great dealerships in the area, everyone that I visited had at least one of the items that I hated. Some specifics I encountered:
1. I ask a sales person about the condition of a vehicle. They counter with "are you planning on financing..." They obviously were not interested in helping me find the vehicle I was interested in, just trying to project the maximum they can try and sell me up.
2. Vehicles priced thousands above their Kelley Blue Book values.
3. Vehicles with dents, bumpers falling off, etc... all not viewable from their web-site pictures.
I would probably have more horror stories concerning the sales people, but I try to do my "stop and look" on Sundays when all the dealerships are closed. Apparently a lot of others are in the same boat as me as some of the dealers I went to during the week were busier on Sunday when I was there.
I saved Fitzgerald for last in my search and arrived there at about 4:00pm yesterday. I had a few vehicles on my list, but as with 3 years ago, the first vehicle I looked at was in better condition than I expected. All the people involved in the sale were great. I was complete with the test drive, the sale, the vehicle was cleaned and fueled, all within 2 hours.
Although I have had little time with the vehicle at this point, I plan to have my mechanic look at it and take it out for a true long test drive, it's a 4WD vehicle so not something that can be done with the "dealership test drive." With the Fitzgerald 5-day 250-mile guarantee, I do not have to stress and try to make a multi-year decision on just a couple of mile test-drive. I am fairly confident that this vehicle will pass my mechanics inspection with flying colors, as did the last vehicle I purchased from Fitzgerald.
Just wanted to write this review before I forget. At this point, 2 vehicles purchased from Fitzgerald, a great experience both times.
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Fitzgerald Chambersburg Auto Mall Added:
12/4/2013 4:08:16 PM
WOW! Thank you so much for your kind words about our staff and way of doing business! It's always great to hear about how much our customers enjoy the car buying experience here! Thank you very much for your 2nd purchase from us! If you ever need anything, please reach out to us at any time! Have a great day and thank you again!