Fitzgerald Chambersburg Toyota / Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Chambersburg Toyota / Scion:
Our car buying experience at Fitzgerald was very satisfying. We recently purchased a 2010 Hyundai Elantra “blue” through the Chambersburg location. I believe we may have been one of the first people to purchase one. Even though your Chambersburg location does not sell Hyundai, we were able to go through Al Depaolo who walked us through the buying step by step. Al is a personal friend of mine and he went the extra distance, literally, to see to it that we got the car we wanted...when we needed it. We filled in the online credit application. My wife went to the dealership to sign the papers in the morning. Al went to Gaithersburg on a delivery and he was to bring the car back up with him. That's when the situation got a little "sticky." When Al got to Gaithersburg he realized a mistake had been made when he found out that the car was not actually at Gaithersburg. It was “on order” and still on it’s way to your showroom. Al knew I needed the car by Friday of that week. He called me and said that they would have one driven up from a dealer in Richmond. I said, “okay, thanks.” Al called back a little later and said that the car from Richmond was “damaged” as it was driven out of the showroom. It would not be coming. I said, “now what.” His response was, “I’m working on it, and hung up.” He called me back later and said that he would have my car in Chambersburg by 5:30 pm. Al actually arranged to get the car that I test drove from another dealer in Chambersburg the day before. He really went the extra mile to help us out. He answered every question and even helped us out with the arrangements for financing. Al drove the car to my church and after choir practice, we sat in the church and finished the paperwork around 10:00 pm. It was long after quitting time, but Al didn't quit until the deal was done. I appreciate his professionalism, persistence and most importantly, his friendship.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fitzgerald Chambersburg Toyota / Scion:
This is the second vehicle that I have bought from Fitzgerald in Chambersburg. From the sales staff to the credit department, the staff is very friendly and knowledgeable. They are very willing to work with you in any and every way. I also like the ability to search for your vehicle via their website and they have it available when you get to the dealer. The no haggle dealing is great to deal with as well.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Fitzgerald Chambersburg Toyota / Scion:
We've purchased two vehicles from this dealer. We love Toyota. But it seems the sales people are not well trained at this dealership. If you need help getting information, it's spotty at best. If you're sitting on the fence about a vehicle, don't count on your salesman offering any information regarding stock or availability to help you decide one way or another...expect that the vehicle will be sold without prior warning.

So if you have the time and the patience, I'll relay my story: We were shown and were very seriously considering a new, on order, vehicle. We were not encouraged to put a deposit on the vehicle. We were not lead to believe there was a possibility that demand would be greater than supply. We wanted $600 more for our trade-in (we traded a qualifying clunker plus a non-cluncker car) and while we waited (three days)for our salesman to let us know if he could get more for our trade, the only new LE was sold. It was sold and we lost our "Cash for Clunkers" deal. We were told that we could put a deposit on the next order, it should arrive in three weeks. Then Cash for Cluckers ended. As soon as we knew the incentives would end, we tried other dealerships, but it was only 2 days before "clunkers" ended...all inventory had been sold out (at Younger Hagerstown just the night before). So we foolishly went back to Fitz. We were shown a very nice used vehicle but found out two days later that it was already sold....someone forgot to take it out of inventory. The only LE left was an abused rental. Ready to take our deposit back and run, we searched for another option. Similar vehicles were at least $1000 more, so we settled on the abused 2008, hoping the abuse was only superficial and not mechanical. Still not happy with this option, we found another like it on another Fitzgerald lot. Hoping it was in better condition than the one in Chambersburg, we asked our Chambersburg salesperson to find out availability and condition. After more than 3 hours of waiting, I called the sister lot myself and got the info within 15 minutes. Fitgerald Chambersburg has very inexperienced, untrained salespeople...still learning how to provide customer service.

So Fitzgerald cleaned up the 2008 and we took it home. It was the least expensive 2008 model we could find within 100 miles but we got what we paid for. Fitz did great at touching up the paint and removing dents. I'm learning to live with the interior scrapes and scratches. I'm still trying to get out the weird smell and the gummy bears stuck in the cracks. I'm ignoring the little engine tap that's presenting itself...it's probably just nerves.

So if you want a rock bottom price, no haggling (and they mean it!!!) and this dealership has exactly what you want on the lot...shop here. If you want to get the best vehicle possible and think you can haggle a little, I highly recommend going to another dealership altogether.

I don't blame the guy how worked with us. He needs sales training. Fitz need to provide it, and a better system of relaying information to their customers.

My other vehicle was also purchased at Fitz. I had it serviced there a couple of times. I prefer to take it to Younger Hagerstown for service--top notch!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fitzgerald Chambersburg Toyota / Scion:
After a long not so happy relationsip with my Plymouth van, I found a used Toyota at a great price. Josh was helpful, knowledgeable and I will buy here again. Don't go looking for a car with your stomach in knots. Fitzgerald's will take great care of you! They had the car I was interested in pulled out for us to see to keep us from having to walk around with kids. They gave me a loaner when they were detailing the vehicle and my Plymouth died! Find that somewhere else. These people are smokin' and doing great business. I came to Fitzgerald from a recommendation of a person I work with who has purchased multiple vehicles from different Fitzgerald Dealerships. I don't think you can go wrong with these folks whichever dealership you shop at!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fitzgerald Chambersburg Toyota / Scion:
Not only was the price good, but this was also the easiest and friendliest experience that I had buying a vechicle. There wasn't any pressure to pay for any extras. The trade in value was what I expected. Everything was well explained, Car fax was provided and a service record of the car. I will definitely recommend Fitzgerald and return for my next car. I was treated with respect.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Chambersburg Toyota / Scion:
I picked up my new Nissan Rogue last night from Fitzgerald Auto Mall! I wanted to congratulate the entire dealership on wonderful business practices and superb customer service. This is the first new car I have ever bought which is something that I took very seriously and spent a lot of energy researching and visiting multiple dealerships. This dealership was hands down the most pleasant to work with and hosted the most comfortable environment out of the ones I had recently visited. Jim Dotson was our salesman who ultimately helped my boyfriend and I decide on the Nissan Rogue as apposed to another vehicle I was considering. Jim was very patient with me and knowledgeable about both vehicles I was considering. He answered all of my questions and never made me feel pressured. When I asked him his opinion he was very democratic and positive in his suggestions. Jim made us feel very comfortable and absolutely aided in our decision to purchase a vehicle through Fitzgerald. Derek Mann helped us to finalize the terms of the loan and paid careful attention to our needs and even though it was very late and we were keeping him from his baby boy, he took his time showing us multiple scenarios to help us make the best financing decision for us. Even though Fitzgerald Auto Mall is a cool 2 hour drive from where we live, I fully intend to come back to this dealership when it is time to purchase my next vehicle . Even observing other customer interaction I noticed how genuine and friendly everyone at the dealership was. The price was as good as we saw anywhere but of course it could always be better and I would have loved to have been offered some refreshments like water or coffee while we were filling out the paperwork. All in all the car buying experience that I had at Fitzgerald was great and I would recommend them to anyone looking for a relaxing, hassle-free car purchase.

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