Fitzgerald Hyundai Rockville - Service Center

Service staff are surly and dour. I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She looked at me as if to say "what is with these people?" I have no comment on sales, but the service folks are downright unfriendly. More

This dealer has taken two and a half hours on an oil change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is d change, and the car isn’t even ready yet. I had an appointment and arrived for the appointment ten minutes early to check in. This waste of time is disrespectful. Once my service plan is up, I will not come here again. More

The service I receive is always excellent. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. The work is completed within the estimated time given, it is always correct. Mike Lang is always professional, courteous and efficient. More

7 minutes agoNEW-Edit Horrible Service! !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave !!!!!!!!! I was having issues with my vehicle that this location was unable to resolve. Also, my car was not given back to me in the condition I gave it to the dealership in do to that I requested a manager and was directed to John Neitzey the service manager who was extremely disrespectful and not welcoming at all. John Neitzey comes off VERY RACIST with his tone and demeanor how he spoke to me was completely unacceptable. I've been to this location a few times and never had any issues until now. John Neitzey made me feel highly uncomfortable like I was not valued as a customer or PERSON. I'm not sure why Fitzgerald Auto would have such a NASTY individual working for them and as a manager at that. I'm writing this review in hopes that it will help Mr. John work on his customer service skills and the way he speaks to others. Being as though I wasn't able to address my issues and concerns with him because he walked off as I was talking. More

Purchased a used car recently. The car had some paint issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 weeks and I have no idea when I'll get it back. I've called each day and every day they say it will be ready the following day. The next day when I call to see if I can pick the car up they say it isn't ready and will be ready the next day. This has gone on 5 days in a row. I was told I would hear from the service manager the last 2 days but no word. Pretty awful service so far outside of actually buying the vehicle. Tong and Leo were great. That said I'm glad I didn't purchase the service package they tried pushing on me when I bought the car. Just awful service department experience so far. More

From start to finish service was 10+...fast! Donny’s knowledge of vehicle keeps my 175K mile SUV on the road. Everyone needs a Donny!! knowledge of vehicle keeps my 175K mile SUV on the road. Everyone needs a Donny!! More

Great experience. Staff was friendly and COVID precautions were taken. Prompt service. Details were explained to me snd coupons applied as requested. thank you I appreciate the staff’s effort precautions were taken. Prompt service. Details were explained to me snd coupons applied as requested. thank you I appreciate the staff’s efforts. Like the car wash included too. More

I had an appt to service my car because of a flat left front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because front tire. Mohammed arranged for my vehicle to be towed to the dealership. It turned out the valve stem on the tire was the real "culprit". Because I saved on having to purchase new front tires, I was able to address some other issues with the vehicle Mohammed had noted. I was so very pleased to have had Mohammed as a service advisor and appreciated his genuine concern and professionalism. More

Amazing Service! I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. Th I got my car serviced at FitzHyundai in Rockville today. I've been coming to this location for years. Friendly, very reliable staff. Right on time. They take time to explain what kind of service you are getting, the cost, the reason. They give great recommendations. Very honest and caring staff. I would recommend this location in a hearbeat. Rich Shukhram is their best! More