Fitzgerald Lakeforest Toyota / Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
We purchased by putting out what we wanted to buy and several dealership emailed me but were pushy. By no means was Harry Dayal pushy but told me he had the vehicle I wanted and DID NOT try to get me to buy something I did not want. We communicated only by email (per my request) and things worked out great. I would recommend this dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
I was told that my camry was leaking oil into the head gaskett by a repair shop. I decided to take it back to the dealership where it was purchased. Wes advised me that they would take a look & get back to me asap. I was given the bad news that yes it was leaking and that I needed a new head gaskett. Wes was professional from the time I spoke with him on the phone to the completion of the repair. I was given a loaner car while the car was being repair at no cost. It took a little longer to repair due to complcations but, when I picked up the car it not only runs like new ,it also looked new. Wes had my car detailed to make up for the extra time needed to repair the car. I am so please with the results and feel that he went out of his way to make sure that I was completely satisfied. He made me feel like a valued customer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
I recently purchased a 2010 Prius from Lakeforest Toyota. My wife bought a 2007 Prius from Lakeforest and has been so pleased with the service department that I never considered going to another dealership. (You get a free loaner for life if you buy your car there.)

I was with my wife when she bought her Prius. The salesperson that helped us was Lisa Lam. I was so impressed with Lisa that I asked for her when I entered the showroom to buy my car. Once again, Lisa was friendly, knowledgeable, and extremely helpful. A few days after I bought the car, I emailed Lisa to find out if I could get a refund on one of my aftermarket purchases. Lisa promptly answered my emails and helped me work out the details with the service department. It was clear that Lisa wanted me to be 100% satisfied with my purchase and didn’t make me feel like I was imposing on her.

I brought my car in today to get body side moldings installed. The person who dealt with me was Wes George. I showed Wes a picture I downloaded from the Internet because I wanted to make sure the moldings weren't placed too low on the car. Wes listened to my concerns and told me the car would be ready in 90 minutes. About an hour later, he asked me to accompany him to the service area to make sure I'd be satisfied with the final placement of the moldings. I'm in my fifties, and no one in a service department has ever shown me this much consideration.

If you're in the market for a new car, you should give Fitzgerald's dealerships a close look.

Howard Bennett

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
I knew I was walking into a whirl wind with the fantastic business resulting from the clunker program. I was pleasantly surprised to see calm and courteous staff managing the challenge. Everyone I passed acknowledged me with a smile. A great start to any anxious buyer walking into a showroom.

While not necessarily a short process, which I understood from the number of people looking for a deal, it definitely was efficient, professional, and highly satisfying experience, which was due in large part to Chuck and Kevin's efficient handling of my transaction. Not one glitch-from selecting my car, the pricing (no surprises) to putting me in the driver seat. The no-hassle pricing policy is such a great customer service-I could concentrate on getting the car that I wanted and becoming acquainted with the sales process and the car.

Chuck was such a pleasure to work with -- from his obvious sales experience, extensive knowledge of the business to the friendly chit-chat - a great member of your sales team. While Kevin wasn't having direct contact with me-I know his support kept the ball rolling and minimized possible road blocks!!

In addition to my successful experience, I want to add that the showroom and offices were nicely presented-open-airy yet able to accommodate many customers without a crowded feeling. Last but not least, how heartening to see so many females on the showroom floor - at least 2 were sales personnel!! Having visited other dealers in the past weekend, I can honestly say your dealership stood out-Kudos to Jack Fitzgerald and his management staff.

So thanks again from a very satisfied and grateful customer,


Sharon McClure

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
best experience ever in purchasing new car. jon gave me totally upfront price quote with all costs delineated (something i was unable to procur from other dealers) and the cost was significantly better than any other prices i found on the internet. but beyond that, jon made the purchasing experience itself ....delightful. every person i spoke with was helpful, upfront, and low pressure - never thought a car purchasing endeavor could actually be so genuinely pleasant. have recommended jon and fitz auto mall to everyone i know - and even people i don't know.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
The sale of a Prius to me was a fairly lengthy transaction given the waiting list and the fact that I am from NH and the dealer is MD. Jon and everyone else went the extra mile to make everything work, and did so in an astonishingly timely and friendly manner. And there was no hard sell on options, etc. - it was very respectful and unstressful process.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
I was on the market for a new 2009 Sienna in October trying to take advantage of Toyota 0% interest finance. Having gotten several quotes from my local Toyota dealers in North Carolina, I did not feel the quotes were as good as I expected. A friend of mine told me about one of his friends' experience with Fitzgerald Toyota. I then decided to give it a try. I started the process by an internet inquiry. The sales person who responded me was Jon Hulsizer who was very nice and patient to me. He tirelessly answered all my questions and addressed all the concerns I had. I would say the quote was much better than those I got locally though it might not be the best one. The published Fitzgerald non-haggling price is very honest and hassle free. After I told Jon that he had the deal, he quickly prepared all the documents and FedEx'ed to me. I filled everything up and mailed them back without incidents. One thing I particularly like Jon was that I've never felt being pushed to buy any optional services. Once I declined, he would move on. This was a bit unexpected to me. When it came to the day to pick up the van, the whole transaction went very smoothly because everything was done before I even drove up there. I only stayed in the dealership for a little more than a hour including 15 mins waiting for the van to get ready (I arrived earlier than I told Jon). Before he helped with returning my one-way rental car, he carefully showed me around my new Sienna and explained in great details of all features the van offers. I was getting a very good deal and I was (still am) really happy. The story deos not end here. After one of his happy customers left, Jon acted quickly to apply my permanent tag through NC DMV. My new tag along with my registration card came to my mailbox before long. I would definitely buy again from or recommend Jon in the near future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
My husband and I were in the market for a new car as one of our cars was totaled in an accident. We looked at several different makes and models of cars before coming to Fitzgerald Toyota to look at a 2009 Camry. Marcus Beverly was our salesman. He provided excellent customer service from the moment we pulled up. He found out what car we were interested in, directed us to the car, pointed out the salient features and asked if we had any questions. Then... he left us alone to explore the car by ourselves. When we were ready for a test drive, he pointed out all the safety features, engine performance information, etc that enhanced one's driving experience in the car. When we got back to the dealership, he found the exact car that we'd be interested in on the lot and ran the actual numbers for us so we would know exactly what our payments would be. He ran the numbers for both a 4 cylinder engine and the V-6 just in case. Other dealerships made us wait over a half an hour to discuss the numbers and ultimately didn't give us anything concrete. Fitzgerald has no haggle pricing and offers a very fair price for the car. We did our homework and ended up paying $100 over invoice. It was an excellent deal. Marcus made our experience with Fitzgerald Toyota smoother than we realized a car purchase could be. He never failed to be solicitous and we appreciated his patience and willingness to answer any question we had. My husband and I would highly recommend this dealership to others who are interested in purchasing a Toyota and, in particular, we would recommend Marcus Beverly. He exhibited a level of customer service that is rarely enjoyed these days.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fitzgerald Lakeforest Toyota / Scion:
This transaction began as an internet inquiry and lead to us driving away completely satisfied. John Reida (sales consultant) went out of his way to make sure that he got us the best deal for our trade and our new Sequioa. When I had questions on the numbers he was giving me not adding up he had the 4 different people explain how they worked. The dealership closed at 7 and the whole staff stayed till 9:45 closing the deal making sure that I was completely comfortable with the sale. Thanks Fitz this type of customer service is the reason why this is my 6th car in 12 years that I have bought from you!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fitzgerald Lakeforest Toyota / Scion:
Hi,
I had equally bad experience as the others who have posted reviews here.
(1) I have been there for oil change 3 times and each time it took 3 hrs to do it.
(2) When I got a service done, it went over budge by hundreds of dollars as they kept recommending and adding things. Finally, I had to ask them to stop doing this. They are just trying to rip people off by scaring them with consequences if they don't follow their recommendations.
(3) They have been persistently recommending that I get an engine de-sludge done for $2,800. On researching I found out that there was a class action suit against Toyota regarding sludge problems. Obviously, they know but did not tell me about it. I intend to follow-up with the company to find out what the deal is but it is possible that the engine de-sludging will be convered by Toyota.
All in all, this is not a place I would recommend to anyone.
Toyota Owner

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