The customer service was awesome and it did not take long. All the staff there at the place was nice. The place was also clean.
"My first time buying a car was great!"
This was my first time ever buying a car. I went in, aiming at a 2011 Chevy Cruze that I really liked! The staff there was professional, especially Shelly McLaughlin who was my sales assistant. She did a great job explaining to me from the beginning what are the rules and what to expect. She was really helpful, she didn't force any choices on me, we went for a test drive and she was very knowledgeable about the car, knowing that she is newly recruited and that she was responsible for Toyotas. She stayed there until 10pm, to make sure everything is alright! Thanks and I would highly recommend this place!
Originally I surfed on the Fitzmall site and request quote on RAV4. Many sales agents immediately called to help. Austin Pounds particularly followed up constantly and very kindly explained all my question but not pushing and no pressure at all. When I visited the office, he kindly and very efficiently helped me through the purchase in 2.5 hours and before I drove away, he offered me a personal tutoring on how to set up my new RAV4.