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Fitzgerald Subaru of Gaithersburg

4.0

91 Lifetime Reviews

904 Russell Ave, Gaithersburg, Maryland 20879
Call (301) 670-4850

Top Reviewed Employees

Thomas Barker, Sales Associate, Fitzgerald Subaru of Gaithersburg

Thomas Barker

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
John Dutton, Sales Associate, Fitzgerald Subaru of Gaithersburg

John Dutton

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Bill Sherrill, Sales Associate, Fitzgerald Subaru of Gaithersburg

Bill Sherrill

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Robert Hess, Sales Manager, Fitzgerald Subaru of Gaithersburg

Robert Hess

Sales Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

August 12, 2017

"Good Subaru dealer & service."

- WinterDriver

This is our second Legacy from this dealership, which we have found punctual in getting things done, and up-front on what a service visit might cost. Costs seem reasonable. The whole operation seems well run. A year ago our Legacy had a pre-emptive Subaru recall involving a possible steering malfunction. Fitzgerald called Saturday am, came to our place in the afternoon, inspected our Legacy (at 580 miles) and took it away on a flatbed. We were given a rental until Subaru got replacement parts to them, about 2.5 weeks later. It was fast, efficient and--important--safe and responsible. The Fitzgerald of Gaithersburg dealership was very impressive in executing this operation, as was Subaru itself.

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Employees Worked With

Mike Goodman

July 01, 2017

"Great experience in show room and service"

- HappyForesterOwner

I purchased my new Subaru Forester in December 2015. Sales was great, not pushy, gave me a fair trade on an aging 2005 Pontiac Vibe and the no haggle price on the Forester. Service experience also great. I have been back 3x for service or repairs. Most recently Friday, 6/30/17, with Donnie V. The service and show room are under construction but the waiting trailers are comfortable, air conditioned and have bathrooms available (no porta-john). Complimentary coffee, tea and light snacks also available. The staff as always was friendly and knowledgeable. I can't wait to see the results of the construction for both service and show room areas. I'm sure it will be beautiful.

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Employees Worked With

Donnie V.

June 21, 2017

"Down Right Unprofessional"

- znaki05

Called about a low oil issue. I was told by Mike Goodman to come in and let him "champion" this issue. I mentioned that I would like to have a rental, becuase I need to go to work and to let me know now if that would be an issue. Mr. Goodman- "No Problem. Come in drop off and we will get you in a rental." I rush from work to drop off and when i ask about the rental. Mr.Goodman- "Becuase its an oil change, we can not offer a rental". I said why not tell me that over the phone? He wanted me to get additonal services to qualify for a rental. I guess this is his way of "championing" my low oil issue. I asked for a manager and a rental was given. Before I left he was suggesting possible reason (very expensive services) why i'm having low oil issue.... All have nothing to do with low oil issue. WRONG- Try again. Then I get my car and noticed the next day that I was given my car without one of my all weather floor mat. I call Mr. Goodman answers. I tell him that my mat is missing. He goes onto say, we will look to see if its here or not. I reply it has to be there because I brought my car in with it. I asked if you can not find, can the dealership replace. The a$$-hole started laughing on the phone like I was asking for a free mat. I call him on it right way and he did not respond. To summarize the service... Very unprofessional.

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Employees Worked With

Mike Goodman

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Quick Lube
  • Rental Car Service Onsite
  • Television
  • Vending Machines
  • Childrens Playroom at some locations
  • Lifetime Buyer Protection & Loaner Car Program Available
  • Free Child Safety Seat Inspections by appt. at most locations
  • Monthly Child Safety Seat Events
  • Online Service appointment scheduling
  • Financing available for car repairs
  • Shuttle service at most locations