Like many, I used the internet to narrow down some locations to visit. I was looking for a car under $10K and once I got to the dealership, I had the impression Axel, the salesperson, had nothing to hide. I say this because, it is routine for me to have a personal & thorough checklist to inspect cars in my price range (regardless of state required test). The entire time Axel was very helpful and encouraged my evaluation of the car and car history. The car was sound and checked out including during the test drive.
Of course, it's time to talk dollars, so I spoke with Cathy, a manager, and Axel. Their very open demeanor and friendly attitude made it easy for me to make a decision. The car was what I was looking for and fit my financed agreement. Cathy suggested seeing if the dealership could find a lower rate for me and that turned out to be the case.
The exceptional customer service showed during the following:
Being in Maryland for less then 2 months, I lived more than an hour away and worked stricted daytime hours. Cathy and Axel, kept clear/open communication with me and presented me with options on how I could physically get the car. It was as if I had two people on my side doing whatever they could to make it as effortless and as possible as can be. It's one thing to have a team polite and do everything they usually do according to a script (especially before a sale), but it's another to have one team, after the sale, that can do what it takes and have you feel like a valued customer. That is exceptional and says alot about Axel and Cathy, those that hire them at Fitzgerald Auto Mall and hopefully for how business should be done. Think about it, out of all the things you bought today, how many times have you felt like a valued customer?
Long story short, it's been four months, and being a Florida Native, Mad Dog (a radio host) would say, "I'm riding around town, with my windows down." Good luck on your search and stick to your budget!
(Thanks again Axel & Cathy)
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