Reason for Visit: Sales (New)
I recommend this dealer: Yes
My Review of Fitzgerald White Flint Subaru:
First of all, this was a positive experience from the first phone call to finalizing my purchase-and beyond. Your phone personnel are polite, clearly-spoken, and give immediate and accurate responses, e.g. they know if someone is working that day and do not have to "go see if he or she is there." That is refreshing.
Second, I had been to your dealership about 6 months ago and met Mr. Zahedi then. As it turned out, I had to delay the purchase, but I had kept his card and would have asked for him had he not greeted me first . Mr. Zahedi met me on the parking lot before I even got to the building. This is in stark contrast to another dealer whose salespersons stood and watched rather than come to inquire if they might be of help when I was looking at cars on that dealer's lot. The former dealer cited is one from which I have purchased several other Subarus, but it was sold and the new owners do not instill confidence or a desire to deal with them when their salespersons treat a customer as though she is invisible. Mr. Zahedi's presentation is also in stark contrast to another dealer whose salesperson spoke to me as if I were a child and whose attitude made it very clear that I had no right to ask about further reductions on the advertised "sale" price.
Mr. Zahedi was pleasant, patient, and a good listener. He was well-informed about all aspects of the car I was interested in purchasing and compared and contrasted several differences among 2 other models I might have considered. Women are accustomed to having car salespersons speak to them in a condescending manner and as though they really needn't answer certain questions because they would rather show off the extra "bells and whistles" they think will impress us. Not Mr. Zahedi! The best thing of all was that when he didn't know an answer (which was extremely rare), he immediately obtained the information and gave it to me. I am quite weary of sales personnel in all types of retail establishment making up answers when they don't know them, such as declining to find out when something is scheduled for delivery and, rather, fabricating the date. Mr. Zahedi is an extremely user-friendly salesman and I hope that he is given appropriate recognition and reward for his customer service; this kind of courtesy and knowledge is rare in today's workplace. Much as studies show that employees are more loyal when treated respectfully and tend to stay with companies not solely on the basis of their salaries, Mr. Zahedi's presentation and knowledge contributes to a desire for a customer to purchase a vehicle from your company and, in that regard, price really is secondary and only a part of the motivation.
Finally, I appreciated that you had someone from another Fitzgerald branch handle the financial aspects of the purchase when the regular person was not there. That person, too, was friendly and helpful and added to the A+ experience of purchasing a Subaru from Fitzgerald.
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