Fitzgerald Countryside Chrysler Jeep - Service Center

Service Department This is the only dealership I will take my Jeep to for service. Bill is one of the best service advisors I have ever had. I was having an issue with m This is the only dealership I will take my Jeep to for service. Bill is one of the best service advisors I have ever had. I was having an issue with my battery and there wasn't a code popping up on the system - but bill wanted to inspect further and found that both my batteries were failing. If it wasn't for him going beyond what the code was showing I could have been stranded somewhere. Bill always makes sure that I am completely happy with my vehicle before he gives it back to me and always called to keep me up to date on what is going on. I am beyond happy with the service I receive from this dealership and will ALWAYS bring my car here. Thank you Bill! More

Sorry to be bringing business to another dealer. We purchased our 2017 Jeep Wrangler Unlimited new from this dealer. Everything has been exceptional so far. I went in today to try and make a oil ch We purchased our 2017 Jeep Wrangler Unlimited new from this dealer. Everything has been exceptional so far. I went in today to try and make a oil change appointment. I was told next appointment was Monday. I explained I will be headed north and needed to get it done before Monday. No appointments available before I leave. I understand scheduling. When I asked about another dealer doing the work I was very pleasantly told that would be no problem. Feeling a little disappointed that a car dealer where you purchased your vehicle would so easily let your business just slip away. So I called Dayton Andrews and they welcomed our business with open arms. We are in the market for a second Jeep vehicle in the next few months and sorry to say after having a great sales experience at Fitzgerald we will not be shopping there. More

Need to do a better communication job along the process I have a highly custom Jeep I asked numerous times that they call me to discuss the repair work. When dealing with a customer who has a custom Jeep th I have a highly custom Jeep I asked numerous times that they call me to discuss the repair work. When dealing with a customer who has a custom Jeep they need to go the extra mile to insure that the customer understands what is being done to the vehicle. If I had a stock vehicle it would have been fine. More

Outstanding! This dealership’s Service Department is “Top Notch”! I really wasn’t looking forward to researching tires for my car… But the Service Manager, Jam This dealership’s Service Department is “Top Notch”! I really wasn’t looking forward to researching tires for my car… But the Service Manager, Jami took the time to research all of my options, and then update me with all the details such as warranty, brand and price. Talk about “Outstanding” customer service, professionalism and knowledge… this place had it all from the moment I pull into the service bay. From this experience, you've gained a loyal customer. A Huge Thank You To Jami And The Entire Team! More

Service I brought my car in for A/C and an engine light on Thursday April 7th. I was charged $300+ for diagnosis. I was informed the a/c compressor "was brok I brought my car in for A/C and an engine light on Thursday April 7th. I was charged $300+ for diagnosis. I was informed the a/c compressor "was broken leaking a ton and that is what the smell is in the engine" and that to fix would be approx $900+, and "we don't have the part, will have to order". I was told I had a fuel line leak and that was the cause of engine light. Again approx $800+ to fix, and "we don't have part, will have to order". So, I inquired what about the coolant leak, could't that be a cause of engine light and the sweet smell from the engine? Was informed that there was no coolant leak, it is the fuel line causing the engine light and that the smell is the freon. I inquired about a freon smell, I thought freon had no smell. I also stated that I do not ever smell anything IN the car. I asked if I have air post my inspection/diagnosis, the girl didn't know so she said to answer all my questions, she will get mechanic. He said that currently there is air, but that I need to replace compressor in A/C. I asked if I may instead have a slow leak and that could possibly be fixed with that product that is put into the a/c and fills small holes, and was informed that question could not be answered. I also asked how I have air if compressor isn't working? No answer. I asked what am I being charged so much for the visit, and how much freon needed to be replaced. I was informed, " you are being charged for a diagnosis/exchange/charge and we don't know how much freon was in your car, he didn't tell me". I was not to leave until I signed their paperwork and made payment for >$300. So I paid, signed that I was unhappy and felt screwed. I do at least have air, and still have air 24 hours later in the car. I immediately took my car to a trusted mechanic in Dunedin, told him my experience and asked if he could take a look. As soon as he popped the hood, he told me, "you have a coolant leak, it is obvious, there is barely fluid in the coolant tank! Take a look yourself!" I did, and sure enough, barely any fluid in the tank. Cost me $160 to fix. I did not have the smell on the engine driving my car today. This experience has made me feel that the dealerships can not be trusted with service. I was also lightly approached by a salesman (while sitting in waiting area) who informed me the "New Pacificas are coming out soon". $300+ is a lot of money for a diagnosis. And then to take the car immediately to someone else that actually fixed a problem that I was told isn't the problem and for less, it maddening! After looking at your dealership site, I am surprised to see the service manager picture is the woman that was sitting next to the girl who was speaking with me. She never opted to help out or take over the conversation. The girl was as pleasant as could be, I was obviously not happy, which would be the job of the Manager/Jami to take on this conversation. Very disappointed. More