Five Points Toyota Inc

Reason for Visit: Sales

I recommend this dealer: No

My Review of Five Points Toyota Inc:
I had no issue with the salesman I dealt with. Of course he wasn't there to save me tons of money...but I wasn't there to spend hours haggling either. I knew what I was willing to pay and didn't mind if it wasn't the deal of the century. What soured me on this dealership was the actual sale. I had already stated that I DID NOT WANT the extended warranty. So imagine my surprise when I'm signing contracts for a loan for 2000 dollars more than I agreed on. 500 was for a GAP policy, 1000 for the extended warranty, and another 500 for some BS called a dock fee. Otherwise known as how-much-more-money-can-we-take fee. When I said I wanted them to take off the extended warranty and GAP policies, I was told that if I didn't accept them, the interest on my loan would have to be increased. Not only was I never told of the addition of all these extra charges but I was then being intimidated by a "gentleman" with the appearance of Santa Claus and personality of a bipolar mental patient. As long as I agreed and signed, he was nice and charming but as soon as I balked at something he immediately started to address me in a belittling attitude. Needless to say, I found out a week later by contacting the finance company that all of that "increase interest" talk was nothing more than manure...plain and simple. So now I am in the process of cancelling the policies and getting some of my money back. In the meantime, I am beyond pissed...not that I lost some money but at the fact that they sat there and lied to my face. Basically committed fraud. God, what I would have given for a taped recording of the conversation. Of course they'll deny it and claim that I misunderstood them. No sweat off my back. It's a lesson learned and it'll be a cold day in hell when I buy a car from that place again. They probably charged me extra interest too, but I plan on refinancing with my bank anyways. Buyer beware!!!!

Was this review helpful to you? Yes | No