Five Star Ford Plano

Five Star Ford Plano
4400 West Plano Pkwy
Plano, Texas 75093
(972) 985-3600

Manufacturer: Ford

Most Reviewed Employees
Tyrone Burks Tyrone Burks
Internet Manager
Kevin Virnelson Kevin Virnelson
Internet Manager
Joe Bethel Joe Bethel
Internet Manager
David Denton David Denton
Internet Manager
Paul Light Paul Light
Sales Consultant
Michael Mueller Michael Mueller
Senior Sales
Crystal Burtron Crystal Burtron
Sales Consultant
Corey White Corey White
Sales Consultant/Mustang specialist
Jim Burmeister Jim Burmeister
New Car Director
Jeremy Alford Jeremy Alford
Internet Director
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
100 Reviews
Five Star Ford Plano

Overall Score: 5 Star Rating4.8



About Five Star Ford Plano
Certified: Five Star Ford Plano
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Five Star Ford Plano has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Five Star Ford Plano
Five Star Ford Plano serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Plano has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.

Five Star Ford Plano's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.




tbazor
5/21/2012 12:09:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Virnelson

My Review of Five Star Ford Plano:
I came in on Friday morning after visiting another dealer, and one of your detail guys spoke with me and then introduced me to Kevin, he knew what I was looking for and worked with me on my trade in. Then introduced me to Tom who is adding the DVD players (very detailed) and then on to Mike in Finance, we both are from McKinney so had a great conversation and all 3 were Great to work with!! I have already recommended you guys to 3 of my friends and will continue to do so. Thanks again to Rick too!!

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ccoker33
5/17/2012 11:43:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shandon Collins, Eric Knight, David Geary

My Review of Five Star Ford Plano:
My famly had a wonderful experience buying a new Ford Expedition King Ranch at Five Star Ford in Plano. Shandon Collins worked with us to get the perfect combination of options we were looking for. She made buying a new car fun! Shandon and General Sales Manager Eric Knight worked with us on our budget and helped us get a great deal that I wasn't finding at other Ford dealers. Shandon even got us a loan car for a few days while we waited for a new car to be ready. David Geary helped us with a few dealer added options to take care of our car that we had not thought about but am glad he suggested them.

At the end of the day you want to buy from people that aren't trying to just sell you a car but help you get the vehicle that you want at a price you can afford. The service staff has been great so far and take care of my car like it is their own. I would highly recommend Shandon Collins and the staff at Five Star Ford Plano.

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netflash
5/15/2012 8:43:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Crystal Burtron

My Review of Five Star Ford Plano:
I worked with Crystal Burtron to buy a 2012 Ford Focus. Crystal was nothing short of fantastic. I honestly could not ask for anything more in a sales person. Crystal was courteous, professional, worked with urgency, was not pushy in the least, listened well, and made me feel like an individual and not just a number. I will always come to Crystal first with my car needs in the future - I plan to buy another Ford Explorer in the next 1 - 2 years. In short, Crystal is a role model for how car sales should be approached, and she is the reason I chose Five Star over Bankston for my car purchase.

I also worked with Gary in finance. Gary was professional, funny, knowledgeable, honest, and moved things along quickly. Gary also didn't hesitate to answer questions or take back concerns during the process. I never felt like I was being pushed and in the end I feel I received very fair treatment.

I just purchased my car so this review is only on the buying experience. I highly recommend Five Star Ford for buying your next car. They simply sell cars the right way at Five Star Ford.

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TxCatLady
5/14/2012 11:24:25 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Quesenberry

My Review of Five Star Ford Plano:
Because of his background in the special mobility field, Kevin understood my special needs. I was also impressed with the finance department. Found me a good rate and didn't mind giving me a long term loan.

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baud
5/13/2012 12:12:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Light

My Review of Five Star Ford Plano:
Nice professional and friendly welcome by Paul. Follow up of the customer.
Very important for us because just arriving from France, good support for administravive needs.

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chmccall
5/8/2012 10:18:03 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Little

My Review of Five Star Ford Plano:
From the moment we arrived at the dealership, we were treated in a fair, friendly manner. This was one of the better experiences we have had in buying a car. The process was smooth (as smooth as car buying can be)and it was fun. We were taken around and introduced to the service department which is nice since we intend to have any and all service work done on the car there. Our salesman (Jeff) was friendly and took the time to walk me through all of the features of my new car, showing me all of the things the car is capable of doing. I am drawing a blank on the guy who helped us in finance, but he was absolutely wonderful to deal with also - he was friendly and he made what is normally my LEAST favorite part of buying a car (finance) smooth and painless.
We were very pleased with our experience at 5 Star and will not only return there ourselves for future purchases and service work, but we would also have no problem referring our friends and family there.

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kabarbosa
5/4/2012 5:46:52 PM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Toni Shortino

My Review of Five Star Ford Plano:
Don't go there!!! I 2 bad experiences, shame on me for going back... They use very shady tactics for their sales, plus the person that helped us was not helpfull and made some inappropriate comments. He also applied for a credit with Ford when all we had asked him to do was to check our credit. DO NOT BUY FROM THEM! Go to the Ford in Frisco.

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akmiller446
4/27/2012 9:27:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul, David Garey

My Review of Five Star Ford Plano:
The salesmen are very polite and friendly. They're willing to do whatever to make the customer happy and they succeed. They gave me a great deal on my mustang and did there best to help pick out the best warranty options and to make the experience as good as possible. I will definetly be coming back to purchase another vehicle in the future.

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JimmieB
4/26/2012 7:31:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tyrone Burks

My Review of Five Star Ford Plano:
Fast easy and no fuss. No double talk and no hard sale. The team bend over to help me in all ways incluing answering my questions.

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Simmons92
4/16/2012 1:25:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Virnelson

My Review of Five Star Ford Plano:
Very professional and outstanding job. Kevin made the process easy and gave us all the information we needed. We felt he was very knowledgable and was very honest! He treated us like family! I will buy all my cars from him from now on and recommend Sam Pack Ford of Plano and Kevin to friends and family!

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