We bought a 2014 Honda Accord EX-L with 20k miles. Less than 3 weeks of purchasing the car; still with the temporary tag on the back of the car, I'm stranded with a bad battery. Per Ed Lane, management said they are not responsible and that I would have to buy a new battery!! Not to meantion I can't even get a key made to lock the glove compartment and for valet parking to lock the trunk! That's my problem as well!! They were very helpful and willing to jump over hoops for the sale but after the sale is final...it's tough love!! If the battery had gone out more than 30 days I wouldn't have even inquired...but it happened less than 30 days even with the temporary tag still attached. they have taught me a lesson when purchasing a car to create my own checklist before signing on the dotted line!