Just to summarize, initial impressions of the experience were good but this deal turned out to be something I never expected. what I thought was a mistake made by the staff looks like an intentional act just to make a sale.
My wife and I have been leasing cars for the past 6 years or so and never did I expect to encounter such deceitful acts that I only realized after the fact. about 4 months ago, we were leasing a 2012 Nissan Maxima, and we were just thinking of upgrading to an SUV when our lease runs out. So just to be proactive, we decided to go and test drive the 2014 Jeep Grand Cherokee, just so my wife could get to see if she was comfortable in an SUV. This dealer was close by and was relatively new so there wasn't much online about them, so I decided to give them a try. We went in for a test drive and proceeded with doing so. Afterwards, the salesman asked me about the possibility of swapping my Nissan for the Jeep today if I would be willing? I told him that I had about 10 more months left but if he can do it, at the same payment or a little higher, I would be willing to consider. They looked over my Nissan, and came up with a price a little higher than what I was paying but my wife and I figured it was a vehicle that costs about 10k more and it is an SUV, it made sense for us. Now here is where the confusion started, but now I have no other reason to believe it was an intentional act just to make a deal. The sales person asked for our information to CALL NISSAN TO VERIFY THAT WE HAVE ONLY 10 PAYMENTS LEFT SO WE CAN CONTINUE THE DEAL. He said that EVERYTHING CHECKED OUT and we proceeded with the deal, they agreed to pay the remaining 10 payments and at a higher monthly cost to us, we agreed. IF AT THAT POINT HE WOULD HAVE MENTIONED ANYTHING THAT WOULD HAVE AFFECTED THEM OR ME NEGATIVELY, I COULD HAVE SIMPLY COME BACK AT A LATER TIME.
Two months later, I received a letter in the mail from Nissan, stating that I still owe almost 4 payments on the car plus additional ware and tare. Now the obvious ware and tare charges I was expecting, but the 4 payments? I immediately called the dealer explaining to them what happened, everyone was busy and no one returned my calls. I then took a drive to the dealership:
1-The two people that worked out the deal at the dealership no longer worked there ( I was told that there have been a lot of changes happening).
2-They had me wait for over an hour before I spoke to someone.
3-I finally spoke to one of the managers of the dealership, A Mr. Adrian Sylvester I believe, he said that he is one of the managers for the entire dealership (They Also run a Nissan dealer next door).
4-He called Nissan and placed them on speaker to see why the old lease obligation was not fulfilled since they sent the 10 payments.
Now here is where my wife an I openly admit that even we didn't realize that we ACTUALLY HAD ABOUT 13 PAYMENTS LEFT. I don't mind admitting that we made a mistake in that we always thought we had a 36 month lease, not a 39 month lease but as a recap:
1-We did not intend to get rid of our Maxima at that time.
2-WE JUST WENT IN FOR A TEST DRIVE.
3-I saw the sales man go on the phone to fact check the payments left.
3- and this was the most important part that makes me feel like this was an intentional act. Mr. Sylvester admitted that something went wrong here, because he openly admitted that HIS EMPLOYEES ALWAYS HAVE TO FACT CHECK WHATEVER THE CUSTOMERS SAY, HE WOULD NEVER TAKE A CUSTOMERS WORD FOR IT.
He said that he will get to the bottom of this and he will fix this, after that I felt like this was an honest mistake. But unfortunately this situation never got addressed, Mr. Sylvester told him to give him a week, I gave him two weeks, and after calling and getting voicemails, I would occasionally get through to him and he would say give me more time. I even admitted to them that it was us who also overlooked our lease terms and kindly requested them to pay half of the bill as a good gesture so I don't feel like this was an INTENTIONAL ACT TO GET A DEAL DONE.
Mr. Sylvester had two and a half months to resolve this issue before the bill was due, and I never got a call, and I got tired of him not returning my calls, or giving me false promises. I have since paid the bill myself, because I do not want my credit to be affected by this issue.
Bottom line is that the people here that work for FIVE TOWN NISSAN AND FIVE TOWNS JEEP CHRYSLER DODGE CANNOT BE TRUSTED. This is the only conclusion I can make after this experience.
This isn't an issue of getting money, My wife and I had no problem paying this bill, but it is not right that I got stuck with a big bill after the terms were negotiated during the swap.
The dealership made sure they wrote on my bill of sale that they will make 10 PAYMENTS TO NISSAN, so they had nothing in writing that made them liable to pay any portion of this bill that was left over. how convenient that they wrote exactly that and not the REMAINING PAYMENTS.
Now all these little details, and the sheer lack of responses I've received from them makes me believe that there is no other conclusion to make.
I strongly recommend that anyone thinking of stepping foot in this dealership should think twice because it really is not worth the stress.
They were so persistent to make a deal that day, and not worry about the backlash that they lost a customer for life; and even more if your reading this review, and understanding what I am saying.
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