About Us
Copyright 2014 DR Media Holdings, LLC
Search
Learn more

Five Towns Chrysler Dodge Jeep Ram

550 Burnside Ave, Inwood, New York 11096
Sales: (516) 371-1500
Service: (516) 371-2500
Parts: (516) 371-2550

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
Excellent
84% Recommend

Overall Rating 4.5

19 Lifetime Reviews

Write a Review
Five Towns Chrysler Dodge Jeep Ram
19 Lifetime Reviews
Call
Five Towns Chrysler Dodge Jeep Ram Info
Hours
Amenities
About Five Towns Chrysler Dodge Jeep Ram

If there's one thing we want everyone to know it's that at Five Towns Chrysler Dodge Jeep Ram we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Jeep, Dodge, RAM and Chrysler vehicle of your dreams to the day you want to trade it in. Five Towns Chrysler Dodge Jeep Ram is a company about pride, passion, achievement, respect, responsibility, family, discipline and courage. Five Towns Chrysler Dodge Jeep Ram believes that its strength, continued success and future growth depend on building trusting relationships with its employees, NY Jeep, Chrysler, Dodge and RAM customers and industry partners. There is always more to a dealership than the vehicles it carries, and we couldn't agree more. We want to provide you with more than just inventory and an experience that will make you want to come back to us for future sales and service.

About This Dealer | Hours of Operation | Amenities

About Five Towns Chrysler Dodge Jeep Ram

If there's one thing we want everyone to know it's that at Five Towns Chrysler Dodge Jeep Ram we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Jeep, Dodge, RAM and Chrysler vehicle of your dreams to the day you want to trade it in. Five Towns Chrysler Dodge Jeep Ram is a company about pride, passion, achievement, respect, responsibility, family, discipline and courage. Five Towns Chrysler Dodge Jeep Ram believes that its strength, continued success and future growth depend on building trusting relationships with its employees, NY Jeep, Chrysler, Dodge and RAM customers and industry partners. There is always more to a dealership than the vehicles it carries, and we couldn't agree more. We want to provide you with more than just inventory and an experience that will make you want to come back to us for future sales and service.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 6:00 PM

Sunday 11:00 AM - 5:00 PM

Service

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 6:00 PM

Tuesday 7:30 AM - 6:00 PM

Wednesday 7:30 AM - 6:00 PM

Thursday 7:30 AM - 6:00 PM

Friday 7:30 AM - 6:00 PM

Saturday 8:00 AM - 3:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Television
  • Valet Parking
  • Vending Machines
19 Dealership Reviews
Filter Reviews By:


Reason For Visit
Sales (Used)

"Great Experience"

Walked in to the dealership and in less than 6 hours left with an amazing used Jeep! Thank You Rodney for all your help and hard work.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Amazing service"

Rodney has the perfect balance between professionalism and friendliness. If you are looking to buy or lease, you must go to this dealership. From the manager to the associate, everyone is amazing.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Great purchase and a GREATER service "

I went to the Five Towns Chrysler Dodge Jeep Ram to lease a new Chrysler Town&Country for my family. Jamal Zaman helped me ALOT! I got a great price but more importantly - GREAT service AFTER the purchase ! He called me couple times after the purchase to see if everything is OK with the car, I had some mechanical question about my new car and Jamal drove with me to the service and helped me with this issue. Afterwards I had some question to the financial department and Jamal took care of it as well. Always called me back when he didn't had the answer right away. Frankly - I was surprised. It's not my first car purchase and I never had such a good experience with car dealers. Most of the dealers do nothing after they got your money :-( Jamal - please stay as you are ! I'll definitely recommend your services to my friends and family!

More

Did you find this review helpful?

Yes
 
5
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"Great service"

Experienced great service from five towns Chrysler ,my sales agent Jamal was very helpful and attentive all over great service everyone was professional and made it A great experience

More

Did you find this review helpful?

Yes
 
2
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Terrible service !!!!"

I went in to made a deal Gerard who is the manger told he five minutes for a price. Waited 30 minutes no price so I left and he said he will call me with a lease price. I waited two days before to hear from them " never happened" , so I called he said give me five minutes again week and half later still no call. Poor service I guess the boss have a lot of money to pay him to xxxxxxxx people off. I ended up going to kings plaza jeep..

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (Used)

"Great purchase"

Brittany was very nice throughout the whole process. She was attentive to my concerns and set me up with a vehicle that I liked. I would highly recommend her. She is far from having the car salesman stigma.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Great service, great product awsome people"

This was my first time buying a new car and compared to my past experience with used car dealers this was a fast and pleasent process and I have to thank Rodney the associate that helped me get the jeep I wanted at a great price. He even said that if he were able to rate his experience with customers that I would be at the top. I am a no hassle no drama and straight forward guy, so I have to thank Rodney again for giving me a straight forward no hassle experience.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"Buyer BEWARE"

Just to summarize, initial impressions of the experience were good but this deal turned out to be something I never expected. what I thought was a mistake made by the staff looks like an intentional act just to make a sale. My wife and I have been leasing cars for the past 6 years or so and never did I expect to encounter such deceitful acts that I only realized after the fact. about 4 months ago, we were leasing a 2012 Nissan Maxima, and we were just thinking of upgrading to an SUV when our lease runs out. So just to be proactive, we decided to go and test drive the 2014 Jeep Grand Cherokee, just so my wife could get to see if she was comfortable in an SUV. This dealer was close by and was relatively new so there wasn't much online about them, so I decided to give them a try. We went in for a test drive and proceeded with doing so. Afterwards, the salesman asked me about the possibility of swapping my Nissan for the Jeep today if I would be willing? I told him that I had about 10 more months left but if he can do it, at the same payment or a little higher, I would be willing to consider. They looked over my Nissan, and came up with a price a little higher than what I was paying but my wife and I figured it was a vehicle that costs about 10k more and it is an SUV, it made sense for us. Now here is where the confusion started, but now I have no other reason to believe it was an intentional act just to make a deal. The sales person asked for our information to CALL NISSAN TO VERIFY THAT WE HAVE ONLY 10 PAYMENTS LEFT SO WE CAN CONTINUE THE DEAL. He said that EVERYTHING CHECKED OUT and we proceeded with the deal, they agreed to pay the remaining 10 payments and at a higher monthly cost to us, we agreed. IF AT THAT POINT HE WOULD HAVE MENTIONED ANYTHING THAT WOULD HAVE AFFECTED THEM OR ME NEGATIVELY, I COULD HAVE SIMPLY COME BACK AT A LATER TIME. Two months later, I received a letter in the mail from Nissan, stating that I still owe almost 4 payments on the car plus additional ware and tare. Now the obvious ware and tare charges I was expecting, but the 4 payments? I immediately called the dealer explaining to them what happened, everyone was busy and no one returned my calls. I then took a drive to the dealership: 1-The two people that worked out the deal at the dealership no longer worked there ( I was told that there have been a lot of changes happening). 2-They had me wait for over an hour before I spoke to someone. 3-I finally spoke to one of the managers of the dealership, A Mr. Adrian Sylvester I believe, he said that he is one of the managers for the entire dealership (They Also run a Nissan dealer next door). 4-He called Nissan and placed them on speaker to see why the old lease obligation was not fulfilled since they sent the 10 payments. Now here is where my wife an I openly admit that even we didn't realize that we ACTUALLY HAD ABOUT 13 PAYMENTS LEFT. I don't mind admitting that we made a mistake in that we always thought we had a 36 month lease, not a 39 month lease but as a recap: 1-We did not intend to get rid of our Maxima at that time. 2-WE JUST WENT IN FOR A TEST DRIVE. 3-I saw the sales man go on the phone to fact check the payments left. 3- and this was the most important part that makes me feel like this was an intentional act. Mr. Sylvester admitted that something went wrong here, because he openly admitted that HIS EMPLOYEES ALWAYS HAVE TO FACT CHECK WHATEVER THE CUSTOMERS SAY, HE WOULD NEVER TAKE A CUSTOMERS WORD FOR IT. He said that he will get to the bottom of this and he will fix this, after that I felt like this was an honest mistake. But unfortunately this situation never got addressed, Mr. Sylvester told him to give him a week, I gave him two weeks, and after calling and getting voicemails, I would occasionally get through to him and he would say give me more time. I even admitted to them that it was us who also overlooked our lease terms and kindly requested them to pay half of the bill as a good gesture so I don't feel like this was an INTENTIONAL ACT TO GET A DEAL DONE. Mr. Sylvester had two and a half months to resolve this issue before the bill was due, and I never got a call, and I got tired of him not returning my calls, or giving me false promises. I have since paid the bill myself, because I do not want my credit to be affected by this issue. Bottom line is that the people here that work for FIVE TOWN NISSAN AND FIVE TOWNS JEEP CHRYSLER DODGE CANNOT BE TRUSTED. This is the only conclusion I can make after this experience. This isn't an issue of getting money, My wife and I had no problem paying this bill, but it is not right that I got stuck with a big bill after the terms were negotiated during the swap. The dealership made sure they wrote on my bill of sale that they will make 10 PAYMENTS TO NISSAN, so they had nothing in writing that made them liable to pay any portion of this bill that was left over. how convenient that they wrote exactly that and not the REMAINING PAYMENTS. Now all these little details, and the sheer lack of responses I've received from them makes me believe that there is no other conclusion to make. I strongly recommend that anyone thinking of stepping foot in this dealership should think twice because it really is not worth the stress. They were so persistent to make a deal that day, and not worry about the backlash that they lost a customer for life; and even more if your reading this review, and understanding what I am saying.

More

Did you find this review helpful?

Yes
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience

Employees dealt with

Adrian Sylvester


Reason For Visit
Sales (New)

"Fast, Honest and Professional"

Worked with Rodney and Diego. After visiting all the Jeep dealers in the area (Manhattan, Bayridge, Kings, Hudson, Staten Island, Major and Star) I told them the range of the other dealer's offers and I told them my bottom dollar and they got a deal that was exactly what I wanted. I hope their facilities finishes up soon, that tent does not give them justice on how awesome they really are.

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience


Reason For Visit
Sales (New)

"happiest customer alive"

I was driving by the dealership when i saw the Dodge Charger R/T. My heart dropped. My man Rodney took extra good care of me and hooked me up. im so happy. never thought in a million years that i would be able to afford this car. so happy!

More

Did you find this review helpful?

Yes
 
1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
1
1 - 10 of 19 results
Recently Reviewed Employees

Rodney Deque

Sales & Leasing Consultant

6 Lifetime Reviews

Read Reviews

Joey Youssef

Fiance Manager

1 Lifetime Reviews

Read Reviews

Diego Castillo

Sales Manager

2 Lifetime Reviews

Read Reviews

Gerard D. Baptiste

Sales Manager

1 Lifetime Reviews

Read Reviews

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory