Flagship Motors

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flagship Motors:
Everyone at Flagship Motors has been pleasant, helpful, and patient every time, without exception.
I am a widow and senior citizen without a great deal of car knowledge. My ML350 was leased in 2006, working with a salesman (Peter Wienstroer) who treated me as he would his own mother. I got just the car I needed and was never pressured to add anything unnecessary.
This past summer, as my lease was drawing to an end, I was offered a variety of options, each patiently explained to me by Ken Julian and Mark Bartoli. I decided to keep my lease car by first turning it in and then purchasing it as an MB Certifed Pre-owned vehicle. As always, I was given a loaner car at no charge for the few days that my car was in transition.
There is a sense of security in owning a quality automobile, but an even greater security in knowing that your dealership is always there to help you in any situation.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flagship Motors:
I purchased my '05 E500 from Flagship and loved the car and it's peformance. Early this year I stated to have some intermitant electrical starting issues. I was never stranded and was always able to get the car started. The service personnel at Flagship were always sensitive to the problem and I always had another vehicle available for my use. The problem was escallated to the highest levels within the Mercedes Corporate organization. After several attempts to replicate the problem failed while it was in for service the service manager recommended that I should persue a trade-in-allowance and replace the car. He was as concerned with the problem and frustrated that the problem could not be replicated and resolved. I then delt with Marc Hoch, General Manager of Flagship. He was very concerned and helpful in offering me multiple options to replace my E500. I was given the fair trade sales price for my car plus a cash incentive. I ended up getting a GL 450. Quite a step up from the E Class and I love the vehicle. Throughout the entire process every person within the Flagship organization was attentive and responsive. I would recommend them highly! They exhibit a real caring for the concerns of their customer!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Flagship Motors:
Kenny Giordano, GSM is professional, honest and makes sure whatever new car I have purchased(3)I leave happy. Grace Cosco, C/S Mgr is not only a lovely lady, but also makes sure everything I needed has been done correctly. The Service Dept-Erin & Al-Great!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Flagship Motors:
I recently purchased a pre-owned Kia Sorento from Flagship. The entire experience was outstanding. There was no hassle and the sales staff was genuine and friendly. I would definitely look to purchase my next vehicle from Flagship as well as recommend friends. Even though the dealership officially sells Mercedes, the salesperson obviously did his homework on the Kia and was able to go through the entire vehicle with me.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flagship Motors:
Flagship is a world dealership. By far the best automobile experience that I've ever had. Every time I've brought my GL in I was always treated wonderfully.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Flagship Motors:
This is the second mercedes we have bought from Flagship. I would highly recommend them for their profesionalism, prompt attention to detail and service with a smile.
It is a pleasure to deal with both the service department - especially Paul and sales has been great too.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Flagship Motors:
I have always had a good experience when I have to bring my car in for service! Also my sales person Julia has always treated me very well. I have bought two Mercedes Benzs and if I were to buy another I would buy it at Flagskip Motors from Julia. I am aver happy Flagship customer!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Flagship Motors:
The quality of service, and attention to every detail is outstanding at the dealership. Not only are their sales people a pleasure to work with, but their service department is amazing. The service manager, Grace, goes above and beyond to make your experience as pleasant as possible. We are even on a first name basis, and have a number to reach her at any time. You are not just a number in their eyes, you are a customer that matters. I would send everyone I know to this dealership.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flagship Motors:
I was in a bind with a broken A/C unit. I needed to get it in and have it repaired, but time would not allow me to go to the dealership. I told them the situation and they took care of everything. I've been to many dealers and many brands over the years and by far they are the best.I would highly recommend them.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flagship Motors:
Excellent service - friendly and efficient. Have been very pleased over the years. Will recommend Flagship to my friends and family. Will continue to use Flagship in the future for service and sales. My wife is also a customer and is very pleased with Flagship.

Mary and Paul Sepich

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