Flemington BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Flemington BMW:
I made an appointment and asked for a loaner BMW. They were local so I thought I'd give them a try with my 2005 5 series. I asked for the soonest appointment for a BMW loaner as I didnt not want a rental. They told me one week. Fine. The day before my appointment, I called to confirm so that my wife could drop off her 5 series and pick up a BMW loaner. They told me, they looked up my records and since I did not buy our BMW there, I was only entitled to an enterprise rental and they didn't know if it was a toyota or ford, but it was not a BMW. This is not why I bought my BMW. At JMK, I always got BMW loaners, but since they were too far after my relocation, I tried Flemington. Well needless to say I didn't leave my car there, and cancelled my appointment. The Service advisor I spoke with was rude and smug about me not buying the car there, so they did not have to give me the same courtesy as their own customers who purchase there. Great! I took my $900 service appointment elsewhere (Hunterdon BMW) - they did a great job, gave me a BMW loaner, and did outstanding work!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Flemington BMW:
My flat tire warning light was on so I took it there. It was fixed within 15 min and I got a free car wash! Great service all around!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Flemington BMW:
Don't get the $600 servicing for your BMW. The dealership will not tell you about parts that need to be replaced (brakes in my case) had to have my front pads replaced and I replaced back pads & rotors myself only 3 weeks after servicing. My air conditioning wouldn't work and had to bring it back 2 weeks later to get the air conditioner re-charged. This cost me an extra $200. This servicing was to cover all these items. Service mgr should have told me up front and I would have had them do the work at that time. Now, I'm not going back...

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