My business has been working with Fletcher Jones Honda and their team for the past 5-6 years. Leased 2 CRVs from them, bought the Pilot back in December of 2015 and never been happier. CRVs were great, the Pilot is the BEST. During the lease times, the service has been very prompt all the time, have not had any issues whatsoever (Sales Manager Tony and Service Manager Joel always made sure of it). New Pilot had a scratch on the inside panel, sales advisor Ron and Manager Tony took it very seriously and replaced it at no cost. Carly Weeks from Service Department was very efficient and fast on the job.
Management team and sales staff I've been dealing with always been very professional and helpful. Management team, especially General Manager Bob as well as Sales Advisors (John and Ron) always put all their efforts in finding the best solution needed for the situation. The General Manager is the best you can have in Car Business. GM made sure that I walked out of the dealership happy with the car and it's price.
We've always have had the best lease prices and service and the best team to work through the leases, which included General Manager Bob, Sales Team with Manager Tony, Finance with Jennifer. I have leased couple other Honda's from other places and Fletcher Jones is like day and night comparing to those other big Honda dealerships.
Not sure why people write so many negative reviews to publicly damage business reputation but I really would not rely strictly on them when choosing a place without going and checking them out myself first as people write negative reviews mostly based on their irrationality or impulsiveness because they are having a bad day or they are just 'unhappy campers period' and just thrive on publicly damaging reputations of others. Probably the best thing to do would be to deal with business directly if problem arises (and GM of FJ Honda is really good at what he does) or maybe :) just suck it up and move on. Integrity is never an option in any aspect of life! There is always good and bad everywhere, there are always bad employees who damage the business reputation as well till they leave or are released and there are always bad businesses who just don't care, but this place has good more than enough comparing to other car dealerships.
Don't think I'd want to deal with any other Honda dealerships but this while I have Hondas!
I Recommend This Dealer:
Bob Levenson, Tony Taylor, Ron Streck, John
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