We asked for the finance guy we worked with last evening when we arrived expressing our desires to cancel a contract as allowed by the contract itself and this guy, Mario, states that he left the country. The theatrics of this new finance guy huffing and puffing when we walked in, massaging his temples, shaking his head all for about 3 minutes-no one spoke a word. My wife and I are watching this show and looked at each other thinking is this guy for real. Then he shook his head no and started to talk about we can't cancel a service contract and two warranty contracts purchased exactly 24 hours ago for a brand new HRV, telling us we have to refinance, but we had a great rate from our credit union, not Honda. Plus, they tried to rope-a dope my wife with 5 different salespeople taking turns to change her mind. Contracts all state no penalties and cancellable before 30 days. Pretty clear rules. I called him out and he tried to kick me out of the dealership and I said no. I didn't curse, I didn't tell. I just showed him the contracts.then he tried to recruit my wife against me. She wasn't having it. Then he said he's just going to talk to her, and I said it's our money, our car, you talk to both of us. Plus he couldn't add and then said he doesn't know how to cancel service contracts. We said learn and he did it. Got what we wanted, but we'll never ever return or recommend this dog and pony show. Seriously off their game. Avoid the hustle, they're really bad at it, anyway. Disrespectful and immature games by all of them.
I Recommend This Dealer:
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