Sales Consultant: Mr. Randy Gibson, Sales Manager: Mr. Giovanni DeSantis, Sales Manager: Mr. Tony Taylor, and Finance Manager: Ms. Jennifer Stewart are all involved in my lease transaction.
I was with Honda since 1997... I leased a 1997 Passport (returned), owned a 2003 CRV (traded), also owned a 2009 CRV (bought from FJ and still owned it) and this is my 4th Honda car .
First of all, what impressed me was Randy's prompt email reply at 10:20 pm for my internet inquiry and that's the main reason I came to FJ again. I first have a test drive on the 2013 CRV, then I found the 2016 HRV attractive, but finally I leased a 2015 CRV-LX 4WD. Randy was very patient to explain the details of each car to me. He also had done all settings of my 2015 CRV.
Giovanni and Tony were also very helpful in the price negotiation.
In addition, I also have to give a million "likes" to Jennifer. Since I planned to own the auto for 3 years, she referred me to the lease program which is absolutely suited for my needs. She explained every detail to me such as the depreciation and the residual value, gap waiver, preview before lease ended, etc. Thanks - Jennifer!
In this competitive business world, customer service is needed but not enough. Customer satisfaction is the goal to accomplish. FJ did that! I will definitely recommend FJ to my friends and relatives.
I Recommend This Dealer:
Randy Gibson, Giovanni DeSantis, Tony Taylor, Jennifer Stewart
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