I typically don't write reviews but had to somehow thank Leon Smith at Fletcher Jones Honda for everything he did on my behalf. The short version of this post is that Leon went so far above and beyond in terms of positive attitude, time invested, finding me the right car, and getting me a great price that thanking him on here is barely is enough to show my appreciation.
From the moment I sat down with Leon to negotiate the price of the car I understood his perspective was different from most car salespeople. He simply wanted to get it right for me, for my needs, and to close with a high degree of customer satisfaction. Of course he needed to make a profit as well, but there was definitely a sense that his profit would not come at the expense of my satisfaction.
He walked me through all details and directly addressed things like true car price points. I told him I was buying a Honda Fit, but the more we discussed the car, a few doubts entered my mind and it dawned on me that I should be looking at a higher model Honda Accord. We had actually agreed on an amazing price for the Fit, high trade value and 2.9% financing. We basically shook hands on the deal and they were pulling the car around. And it was already after closing time.
When I put the brakes on the deal, Leon was genuinely understanding, did not push me and said that he knew I would return to purchase my car from him when I had the decision finalized. Leon was the sales manager and I was teamed with Brian as the sales rep and it’s always risky to let a sale walk out the door, because as much as I liked their style I did my due diligence and went to other dealers before returning.
The treatment I received from two nearby Honda dealers was shabby and felt like hand to hand combat. Every request I made resulted in a blocking move from the other dealers. They laid all the old school sales methods on me. One made me agree to a deal on price and trade value before even going into financing. Another questioned my first offer as if I was completely overstepping my bounds even though it was very reasonable. I felt hostility when discussing my trade value even though I had researched it thoroughly. They made me flee back to Fletcher Jones where Leon started over with me in his supportive and transparent style of discussing price, trade, and financing.
At this point I knew I would buy a car from him and decided it was time to help my mom upgrade her older Honda civic to a 2015. She had been thinking about it and we had priced out her trade but she was putting off the dreaded deal making part of the process. I brought her to the table because I knew Leon would work out an amazing deal. He gave my mom higher trade value than we had expected and we both ended up under invoice for 2015 Hondas.
That alone is praiseworthy, but it gets better. We didn’t get all the details hammered out until after closing time when my mom suddenly had a change of heart about color. It was Leon’s birthday no less and he walked her through all the different colors available, and when my mom finally ended sticking with the original color she had chosen, Leon said it was important for my mom to know she had made the right choice. There was no hint of aggravation of impatience.
As the night wore on and we were shepherded through finance, both Leon and Brian stayed to get us acclimated to the cars and make sure we felt supported. I was working with Ben from finance and really appreciated his low key sales pitches on the warranties and add-ons that I really didn’t need.
The only negative was that my mom was working with another finance person, a woman whose name I forgot, but she really pushed my mom hard to buy a lot of protection packages. I had made it clear to my mom not to buy any extra warranties but she almost did. That was the only negative touch point in the entire Fletcher Jones process.
I recommend you sign your paperwork with Ben. The day after I closed the deal at 2.9% financing, he called me back. He had worked hard to get me approved for 0.9% from Honda Financing despite less than stellar credit. He couldn’t work them to make an exception when I bought the car because it was after hours. In my mind the deal was done and yet my payments were suddenly lowered by $20 a month.
Finally, Brian stayed with us going over features until 11:30 at night, 3 ½ hours after closing. He patiently walked us through the basics and offered help if we returned the next day. At no point did he act put upon.
Buy your next Honda from Fletcher Jones. You will not be disappointed. It will truly be the best car buying result and experience you will ever have. But make your first call to Leon. If you read the reviews you can tell that these can’t all be made up by some PR guy. He really is that great a person and salesperson. Start with him, and let him be your guide. By the time the deal is done you too will be singing his praises on dealerrater.
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