My Review Of Fletcher Jones Honda:
If you consider yourself an educated consumer who wants the car buying experience to actually be enjoyable and expects to be treated like you are truly valued, then go see Lisa and Leon and the team at FJ Honda.
Highlights: Responsive internet team, warm and genuine people, stress-free buying experience, customer focused
Like most car buyers now, I had done all of my research and visited every website out there. We knew we wanted an Odyssey and had visited two other dealerships before Fletcher Jones Honda. When I got an alert on a Pre-Owned Certified Odyssey at FJ Honda, I recognized it as an outstanding value.
The experience started late on a Sunday, the moment I clicked "Get ePrice". In no time at all I had an email response and an already good price. The next morning I received a personal follow-up from Leon. I let him know that I'd be in later that day (snowstorm) to see the car. When I got to the dealership, I was promptly greeted and introduced to Lisa. I got there 2 hours early and the car wasn't ready yet to preview. It took a while for them to get the car from their pre-owned lot and they apologized numerous times on the time it took, which, by the way, was only @ 30 minutes. I received personal apologies from Bob (GM), Tony (Pre-Owned Mgr), Leon, and Lisa, along with numerous offers to run out and bring back coffee, lunch, or anything else I could want. Talk about customer focused!
Fast forward - The test-drive was an adventure. It was a snow storm after all. Lisa didn't hesitate to jump out and clear off the windshield at a stoplight - in heels no less. She knows her product too. She spent ample time highlighting key features and explaining the boatload of technology packed into this car. Needless to say, the car was a match for us.
When it was time to "wheel and deal", I quickly realized that none of my fears about buying a car were necessary. Never did I get that stereotypical slick sales feeling. Never did I feel like it was me versus them. It was a fairly transparent and brief negotiating period. I was a well informed buyer who knew what I should be paying and I knew the price advertised was already a deal. I knew the fair price of my trade-in. We quickly landed on terms that I felt were great for me, and I was sold!
When we picked up the car the next day, Lisa had made sure it was detailed and threw in a nice gift for us too. Its hard to explain how Lisa and Leon make you feel while you're there. It's as close to family as it could be.
For Lisa and Leon, it may have been just a day at the office. But for a guy that may buy a car every 7-8 years, it was a refreshing experience that I truly appreciated. If you havent yet visited this team at FJ Honda, you owe yourself that much. I don't submit many reviews, but in my opinion, Lisa and Leon and the team at FJ Honda deserve every bit of my and the many other great reviews out there. Read them for yourself. I did before I went in. They are every bit accurate and Lisa and Leon live up to their reputations for outstanding service. I'm glad to be part of the Fletcher Jones family.
Was this review helpful to you?
Yes | No