Fletcher Jones Motor Cars

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
Fletcher Jones gave us a really aggressive "ballpark" quote over the phone on a specific car we wanted and added they could do even better if we came in. They assured us they were the only ones who had this model/color combo in SoCal so they would have the best price. We drove 1+hr to go to Newport to find out: 1) they did not have the car on the lot and 2) their actual quote was actually $150+/month over what they said on the phone. These cars are pricey and $150/month may not seem much to some out there, but it is to us. And the fact that they insisted on us putting the effort to go all the way to Newport, just for us to find out that they lied about everything they said on the phone, really upset us enough to write this review. Don't waste your time like we did. There are more honest and easier to work with Mercedes dealers out there who can give you a better deal.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
In just one visit to the dealer I got the car and the deal I was lookinf for. Great car inventory and attitud to cut a deal. The service is good and I wash the car every other week free faster than in a private car wash. I can park the car in their facility when use the John Wayne airport. Overall experience is 10 over 10.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
internet manager does not give you pricing via email/internet, he wants a face to face meeting (what's the purpose of having an internet manager). i went there anyways, salesman was late, referred me to another salesman. he was very promising in terms of giving me some pricing figure, wants to make a deal. went to his manager, brought his manager/finance guy to talk to me and the latter is pushing me real hard for a lease. i told them before hand that i will be financing and i don't want to lease. said that they cannot give me the deal i want without going thru a lease. i wasted my time.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
Fletcher Jones Mercedes of Fremont dealership is a place to get BAD car sales experience. Management dose not care about customer at all. Upon receiving written promotion on E350 lease I came down to Fremont. I presented my offer, it was not accepted, and I left. After that they started calling me almost every day (2-3 times some days). Finally I had conversation with an assistant sales manager, who assured that if I came back they would grant my offer. He told me that sales manager, Ho Kim was aware of the details and would be waiting for me to come next day. Next day I drove to FJ Mercedes of Fremont. Upon my arrival sales manager didn't even bother to meet with me. Through his sales associate he sent me a note: prior deal no more - new offer $200/month more; take it or leave. I wasted several hours to get there, and nobody even apologized. When we were leaving, sales associates rudely laughed and sales manager Ho Kim was in his offices watching this. I wrote a letter to their General Manager about false promises, and my experience with service and treatment of customers in his dealership. He ignored my letter, as well as my phone call.
In my prior experience with BMW, Lexus management were always very serious about respect in working with the customer.
But I have never experienced such disrespect and don't-care-about-you attitude as in Fletcher Jones Mercedes of Fremont CA.
After the visit dealerships usually call asking about your service experience. Woud be nice to know if there is any headquaters that oversees FJ dealerships and that would be responsible to evaluate customer complaints?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
Fletcher Jones Mercedes Benz of Newport Beach, OC, California, is a JOKE. They are the reason as to why the rest of the country looks at the west coast with their noses up in the air. It is funny that this dealership assumes that who ever walks in there are ignorant customers. Let me preface the following in there defense. There are two types of clients who walk into this dealership. 1. “I make so much money; that I could care less what you charge, so just let me get this car now!” 2. “I really can’t afford this car but I’m trying to keep up with the Jones’.”

On July 2, 2007, I was offered a great deal through a local dealer (not FJ). Because, they did not have the car of my choice, I left them a deposit to lock in the rates. Well someone didn’t do their job. I went to the dealer on July 6, 2007 (after the rates had changed) and obviously they could not honor those rates.

I called Fletcher Jones in Newport and explained my situation. Nicole Smith who is an assistant to Chris Lanza, the General Sales Manager, told me she would run those numbers by Chris. She called within15 minutes and said, “I have good news for you, Chris looked at those numbers, and knows of the program you are referring to. He likes to earn your business and would like for you to come in.” I then asked her if they had my car in stock (color/ packages) and she said that they had over 150 E350’s.

After doing some research on FJ, I soon became aware of their shady business practices. I called them back and explained I did not want to waist my time or theirs. I would come only if they had my car and would honor those rates. I was re-assured for the second time. As this was a Friday afternoon, I did not want to battle traffic and knew I was going to be busy for the weekend so I made my appointment with Chris Lanza (GSM) for Monday 10:30am.

Monday morning, at 9:00am, Nicole called to reconfirm the appointment. I took this opportunity to ask her once again, if they a) had my car and b) were willing to honor my rates. I was offered the same response, “Chris has insured me that he is willing to beat your deal… we have your car… we are the largest dealership in the world… we do more numbers than anyone else…”

When I got there at 10:35am, I had to wait for 15 minutes. Chris came by and indignantly greeted us. Told us, that a regular sales person would show us the car and then he would work out the numbers. As he is the GSM, I was fully aware of his responsibilities so I conceded to having a sales consultant locate the car.

Soon I realized that the car I was promised was NOT there. Instead, they offered me a car at a higher MSRP in my least favorite color combo. After, I complained, Patrick (Sales Manager) came in. He admitted that he had no idea of the deal I was talking about. He further told me that the car (I didn’t even want) we were looking at, he could not discount.

So this morning, I wasted my time much to my dismay and was offered nothing more than a FAKE apology from a guy who knew nothing of my deal.


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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
Fletcher Jones Mercedes Benz of Newport Beach, OC, California, is a JOKE. They are the reason as to why the rest of the country looks at the west coast with their noses up in the air. It is funny that this dealership assumes that who ever walks in there are ignorant customers. Let me preface the following in there defense. There are two types of clients who walk into this dealership. 1. “I make so much money; that I could care less what you charge, so just let me get this car now!” 2. “I really can’t afford this car but I’m trying to keep up with the Jones’.”

On July 2, 2007, I was offered a great deal through a local dealer (not FJ). Because, they did not have the car of my choice, I left them a deposit to lock in the rates. Well someone didn’t do their job. I went to the dealer on July 6, 2007 (after the rates had changed) and obviously they could not honor those rates.

I called Fletcher Jones in Newport and explained my situation. Nicole Smith who is an assistant to Chris Lanza, the General Sales Manager, told me she would run those numbers by Chris. She called within15 minutes and said, “I have good news for you, Chris looked at those numbers, and knows of the program you are referring to. He likes to earn your business and would like for you to come in.” I then asked her if they had my car in stock (color/ packages) and she said that they had over 150 E350’s.

After doing some research on FJ, I soon became aware of their shady business practices. I called them back and explained I did not want to waist my time or theirs. I would come only if they had my car and would honor those rates. I was re-assured for the second time. As this was a Friday afternoon, I did not want to battle traffic and knew I was going to be busy for the weekend so I made my appointment with Chris Lanza (GSM) for Monday 10:30am.

Monday morning, at 9:00am, Nicole called to reconfirm the appointment. I took this opportunity to ask her once again, if they a) had my car and b) were willing to honor my rates. I was offered the same response, “Chris has insured me that he is willing to beat your deal… we have your car… we are the largest dealership in the world… we do more numbers than anyone else…”

When I got there at 10:35am, I had to wait for 15 minutes. Chris came by and indignantly greeted us. Told us, that a regular sales person would show us the car and then he would work out the numbers. As he is the GSM, I was fully aware of his responsibilities so I conceded to having a sales consultant locate the car.

Soon I realized that the car I was promised was NOT there. Instead, they offered me a car at a higher MSRP in my least favorite color combo. After, I complained, Patrick (Sales Manager) came in. He admitted that he had no idea of the deal I was talking about. He further told me that the car (I didn’t even want) we were looking at, he could not discount.

So this morning, I wasted my time much to my dismay and was offered nothing more than a FAKE apology from a guy who knew nothing of my deal.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
Worst auto service experience ever.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
They have broken things on my car twice and then charged me when I return to get it fixed. Terrible service. Act like it's the owner's fault.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
The old Bait & Switch, called twice in two days to confirm the CPO E500 was on the lot before I drive up from San Diego. Dina calls me and says come by. I get there and some a-hole says check out all our other e500's, we have tons, we're number #1, blah, blah, blah. I'm blunt, yes or no, is the car here? OK, he says let me check, BTW, we have a lot of other.... I interrupt rudely, look at him and say...Hey! one step at a time! Is the car here? The jerk comes back and says it was sold last Wed. but look at this other car...screw you. He goes thru the, let us make it up to you, my mgr. will get you a good deal, how can I make it up to you. I said give me $1,000 for my wasted time and effort, he looks down to the ground realizing I'm not one of the 90% of the customers who walk in and pay sticker for the gold color model. Horrific waste of time, freaking jerks! These snotty guys are definetly full of themselves. I would expect these tactics from a rinky-dink dealer but FJMB?!?! Stay away from, there are enough negative comments here to prove it. Would never buy from them and never recommend them, runied my whole car-buying experience for my 1st Mercedes.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
I bought a car from Hale. He is such a jerk, very high on himself. I will never do business with Hale or FJ. They are all very egotistical and arragant! Used car salesmen with an atitude, it doesn't get any worse.

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