Fletcher Jones Motor Cars

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
I came to this dealer to buy the new C230SS with the options I was looking for. They told me that they don't have it with all options I was looking for. Basically they had bi-xenon or navigation but not both. I wanted both. They told me nobody else has it with both options in United States or on the way and the one they were going to sell to me was the only one with the color I wanted and navigation. I wasn't too happy, but what the heck I can always add the aftermarket bi-xenon. To make story short, with only one car available, they don't want to negotiate and gave me the MSRP. The sales person was okay, but the damn finance guy that make the decision on the pricing is an A**Hole. I gave him the price I wanted, he won't even lower or at least reduce the price somewhere in the middle. He also kept telling me to look at him when he was talking. I was like what the f***. We wasted about 3hrs for nothing, this was including the test drive,etc. I left and about to punch this motherf*****. I went home for a bit and decided to stop by at SouthBayMB. Guess what, they had one with all options that I was looking for, it was still on the water. I was like fine, I'd wait. Waited for one week and got the price below invoice and options I wanted. Done deal. F*** Fletcher Jones Newport, told me no car available anywhere, well I got one and driving it now. FJ MB just cares about money and not service or customer satisfaction.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fletcher Jones Motor Cars:
as hard as it is to believe, this high end dealership practices in the same manner as any other bottom feeder dealer. They play pressure tactics on sales, they use bait and switch practices, they dissappear if there is a problem...even if it arises in hours after the purchase. They misrepresent what you are receiving on ALL additional items such as Lojack, tire warranty, extended warranty, etc. etc. This dealer, despite their beautiful building filled with beautiful Newport Beach people is no different than Bob's Autoworld in Bodunk Kentucky...get you in, get you out as fast as possible and lie lie lie to get you to sign..then its too late baby!! DONT BUY FROM FLETCHER JONES IN NEWPORT, IN MY OPINION THEY ACT IN A MANNER CONSISTENT WITH JESSE JAMES!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
I'll admit, I've heard all the bad hype about FJ, so I was ready to go to MBLN. However, since it's my local dealer and I had heard good things about Thomas Carnevale, I thought I'd give him a shot - and he did not dissapoint. EXTREMELY patient, NOT pushy, this was the best car buying experience I've ever had! Got an '06 E350 far below MSRP, and will be recommending him and his assistant Andreas for all future MB purchases.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
Got a great deal on my new CLK and more than a fair trade, whatsmore these guys (technically in fleet sales) both spent 6 hours with me to find the right car and the right deal. Very professional and pretty straightforward. And as commentary to a few of the other reviews: I do not own a Rolex! :) I went in there in sweats. Rich people do not stay that way by paying inflated prices and not possessing business savvy. I've always gotten the best results at dealerships by going through fleet sales, calling in advance for an appointment, and knowing what I wanted and generally what they had to offer BEFORE walking in the door. My two cents.

High marks for sales, and also the service department took very good care of me while installing some options. My ony complaint thus far is that I washed the car myself which revealed a lot of contamination in the paint job. Spent two days claying and polishing the paint myself on a brand new $62,000 (MSRP) car. But now it looks great. I love the amenities FJ offers, the loaner cars, starbucks, airport parking, nail salon, internet work cubicles. Assuming the car holds together, I certainly plan to go back for more and already have referred a few friends.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
I leased a 2000 ML320 from FJ in Oct. 2000. Got pretty reasonable deal, with year end close out. Sales experience was &quot;slick.&quot;<br><br>Within six months it had two engine/tramsmission computer failures, which eventually got fixed. Both times I got an E320 loan car, which was fine.<br><br>Since then, we have had two cupholder failures, two sunroof failures, and two driver seat plastic skirt breakages, one power window failure; all repaired under warranty.<br><br>We paid for front and rear brake jobs, each costing probably far more than an independent would charge.<br><br>Overall service experience at FJ was satisfactory, however the number or repairs needed has been way too much.<br><br>Finally in June 2004 the transmission failed in Encino, returning from a vacation. Car towed to local dealer, given ML350 loaner, and a few days later got vehicle back, dirty, repaired under warranty.<br><br>It will be turned in Oct. 2004 in beautiful condition, well below lease mileage. <br><br>For immediate future we won't be getting another MB vehicle; due to well publicized quality shortfalls. It appears the combined DB/Chrysler team builds nice looking bodies, filled with old-Chrysler quality internals.<br><br>Just leased a 2004 Audi Allroad Quattro 2.7t for 24 months. The new Audi A6 will be time-tested in 24 months, and based on my present feelings, that might be the next vehicle.<br><br>Had two great BMW Fives, but not much interested in their new iDrive gismo, or Bangle styles.<br><br>Methinks VW/Audi is the current class of German vehicles.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
Gunny Bishop is the type of guy you would have over for dinner, definately not the stereotype greasy salesman. He's nice, straightforward and treats you like you want to be treated. Mike Schmidt is my service advisor who follows each detail on your car and does call you with the status. He also knows his cars and offers a solution even before the mechanic touches it. Although a very busy shop(a good sign to me) I have always had outstanding service. The extras (free car wash,free airport shuttle) are the icing on the cake. I'm sure some may have had a bad experience, but if you use these 2 guys, you won't! Been with them since Jan 2001.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
I have now known and dealt with Thomas Carnevale since 1997. He represents professionalism, knowledge of current model specs, new and used inventory, alerts you to future model changes, and is an outright pleasure to deal with. In short, he closes the loop on the human side for Mercedes Benz's fine reputation. You won't find him on the car lot though, he works on his book of existing customer base and associated referrals which I am pleased to make again here :-) -RK, Irvine, CA

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
I purchased and have my C230 serviced at FJ. When I purchased the car (new) the front end was out of alignment, caused excessive tire wear and they would not replace the tires. Was not happy with that experience. However routine service has been good. They have free airport parking and a airport shuttle which makes it easy for those who travel a lot. The service department seems to be operating at maximum capacity as they are allways full. Overall FJ is pretty good, not the best, but I would not hesitate to continue using them. That is as long as you are very specific about what you want done to your car.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
Over the past few years I've had our 1998 ML-320 serviced at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's consistently accurate, kind and wonderful to deal with. I highly recommend asking for him when scheduling a service visit. As others have stated, this dealership works on mucho cars every day and it would be very easy to get lost in the crowd, if not for a top notch service advisor like JP.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fletcher Jones Motor Cars:
Now this is just for service on my mercedes with ONE service advisor, i have heard horror stories up the ass about FJM but Ken is the best service advisor i have ever had and i certainly hope he still works there since i do not longer own a mercedes. As for sales i have never shopped there so i dont know but i was always taken care of by Ken when i needed a service.

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