Reason for Visit: Sales
I recommend this dealer: No
My Review of Fletcher Jones Toyota:
Attempted to work through the Internet Sales team to purchase a certified used RAV4 with extended warranty. My initial contact (Justin) kept telling me he could not make `the' decision on my final offer & that only his manager (Mike Brady) could. Took almost a week to finally get on the phone with Mike & he immediately agreed that he/they would accept my final offer & promised the paperwork would be in my hands (via e-mail) "within an hour." I did not ever recieve anything in writing, and every contact attempt after that came from me. Mike was clearly backpeddling on his acceptance and kept providing a series of lame excuses to explain their lack of progress. It became pretty comical after a couple of days - for example, Mike told me in one conversation that he had a) driven the vehicle around the back to get it off the lot for me, but, b) now had to get approval from his boss on the deal, and that c) he was "fighting hard for me in there..." lol
Mike just called today to tell me the vehicle had been sold out from under me. Not sure what the truth really is, but I'm outta there, and I registered a formal complaint with Toyota.
On the positive side, they are polite on the phone.
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