Flood Ford of Narragansett's Stephanie Harvey, Gator Collet and Russ Richards, who work in the Service Department, gave us unparalleled support as we worked to maintain the quality of our non-Ford vehicle and then came to see that we needed another car. They never said so, and they worked hard with us to help us maintain the vehicle ; they never suggested we do business with the dealership beyond the repairs. They absolutely earned our business by earning our trust through their professionalism and empathy. We recommend Flood Ford Service without reservation, whatever brand of car you may have.

When we decided that we would work with Flood Lincoln Ford of Narragansett for a new vehicle, the Service Department was genuinely grateful for our decision and directed us to the best car salesman with whom I have ever worked. Robert Bell took the time to understand our needs and our desires for our next engagement and recommended a solution that perfectly met them both. His personal empathy and knowledge of the car business from soup to nuts really impressed us. We were never pushed toward a solution, that we were given ample time to make our decision, and the total solution put us far ahead of where we were when we started our work with the dealership.

This is a relationship my wife and I look forward to continuing for years to come, and we recommend Flood Ford, Robert Bell, and the Service Department enthusiastically. Their professionalism, their knowledge of cars and of the business of cars, and their commitment to total customer satisfaction are truly outstanding.

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This was my fourth leased Fusion since 2006, and all have been with Flood, as well as my entire service history with these vehicles. The Sales, Service & Finance teams have been exceptional to work with. I would recommend Flood Ford to anyone in the market.

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I absolutely loved this dealership. The way i was treated there exceeded my expectations, they really made me feel a part of their family, and they have me the best possible deal on my new 2013 mustang. I would recommend this dealership to anybody interested in buying a new or used car.

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I visited flood ford for the second time looking for a lease situation that would work for me, It was the end of the month & very busy in the show room. Jason was fantastic. He had a lot going on but was very helpful and attentive.
I took a quick test drive and then needed to catch a ferry. Jason said that he would get some pricing for me and be in touch later in the day. He called a few hours later saying he was still working on getting me the info but wanted me to know he was working on it. He called back again with said info.

I went back into the dealership the next day in the " 11th hour". It was again very busy but Jason was right there to meet me.
I took another test drive and then sat down to work on getting the lease put together. Jason got things started and as we waited for credit approval he had another customer. He continually checked in and a fellow sales associate Robert Bell sat with me and got the rest of the paper work put together. I felt very well taken care of. I was never left sitting alone and was actually quite entertained. Always good to connect with people & enjoy their company.

I thank both Jason & Robert for their help, attention & hospitality !!!

Happy Holidays to all !!!

Be Well-carolyn "coco" collins

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This was the most pleasurable car experience I have ever had in purchasing a new vehicle. The staff and atmosphere at Flood Lincoln is one of the most genuine one that I have encountered in my over 50 years of driving. Everyone I dealt with was courteous, friendly, and helpful and when I have had to return to the dealership this atmosphere of the customer is a priority always prevails. Jason was a pleasure to deal with as well. Thank you for making this experience a good one and by the way I love my new MK Z.

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Not too many people look forward to the whole car buying experience and I am included in that group. So the first dealer I went to did all the traditional things and fulfilled my expectations. When talking with Bill Stamp, he enthusiastically recommended Flood so although it was a bit longer drive, I called and made an appointment. So a friend of mine and I met Tom and his approach to sales was very different. We embarked on a journey of learning all about this car, a real soup to nuts explanation of all the features and benefits so that by the time it came for a test drive, it all made sense. I was pretty sold on the car based on what I already knew but with Tom's graduate course it became a done deal. Once we got down to business there were no games or bs, just a quick and straight forward negotiation. I had no intention of buying a car from Tom on the first day but it is a testament to Tom that I did.
Everyone there at Flood was great. They put together a financing package quickly and at a better rate than I had hoped. Everything went very smoothly and very quickly since they don't waste time on a lot of bull. I think their approach shows a lot more respect for the customer.

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Absolutely outstanding dealer experience. Very professional, kind, courteous, and ultimately honest and treated me with respect. Internet sales representative Emmett Patriquin was very responsive and provided me with all the information needed upfront.

Sales consults Jay Carlson was fantastic not only getting me the exact car I wanted, but walking me through the price negotiation (which was practically stress free). Finance person (Kevin Barry) was awesome and explained everything completely and in a non-pressure manner.

Gave me a very fair price for my trade, and were very upfront about the price of my new Fusion.

For someone who has bought many cars from that "other" large RI Ford dealer this was a breath of fresh air. I cannot thank them enough - you have a customer for life here.

Thanks again Guys - You all rock!!!

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David and his trainee (sorry forgot his name) were very knowledgeable and went the extra mile to make my car buying experience at Flood Ford a Great one, I would recommend Flood Ford to everyone and I will defiantly buy my next vehicle here!!

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We had a difference of opinion and Flood Ford went above and beyond to help solve our issue, I really appreciate your time. I would recommend this dealership.

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The sales team at Flood was great from the moment I filled out information online until I drove away in a new Lincoln (24 hours). Since then I have been contacted by email and phone to make sure my experience in the new car was everything I had hoped for. I will recommend Flood Ford Lincoln to family and friends as a professional, no-pressure dealership with good people and great value. I could not be happier with my decision.

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