Still reeling in shock as the reality of my old car being on its deathbed and a "do not resuscitate" from me, the reality of having to buy a used car for me sooner than we expected sent me and my husband into a second headspin although Anthony (service department) did a great job of breaking it to me gently. But we couldn't have been more fortunate than via the "luck of the draw" events cosmically that lead to Valerie Benton Smith being our guide and caregiver through the buying process. She researched and found an awesome used car for us that was within our price range, low miles, good maintenance history, beautiful, and fully loaded! She introduced us to the whole Flow team (anyone who will possibly talk about or touch our car). Her style is low pressure, professional, knowledgeable, detailed-oriented, supportive and focused on making the customer as satisfied and happy as possible--who could ask for anything more? SiriusXM? You get that free for 3 months. Awesome sauce!!
Get a load of THIS!! Flow in Winston-Salem offers a breakfast with a car wash for its customers every Saturday morning!! If you buy a car for them, you get free State Inspections (at least while you own it). They offered quite a few special packages that added to the cost of the car, but made sense for me--like tire maintenance, ding removal, etc. Valerie even helped set up the "BRA" fitting for the car and a TECHNOLOGY class with Kimmie (for those of us who have never owned a MODERN, highly technical car before)!!
The interest rate was really good (awesome, actually) and Matthew was patient and kind while taking his time explaining all the numbers to us...as did Stefanie Taylor, the Finance Manager.
Now, here's the warning: Like a lot of the newer cars, Cadillacs have proprietary fluids. Your uncle who fixes his tractor under the shade tree out back CANNOT touch your car!!All the "lube" shops springing up everywhere? Drive right pass them! What you THINK you are saving will cost you big time in the future. Cars have gotten complex--but oh, the built in luxury and safety features!! Let a certified dealer (preferably Flow) service your car. You'll be glad you did!
What teamwork! Buying a car--even a used car--is highly stressful. The Flow team made it as painless as possible---they even laughed at my corny jokes (frequently made when I'm facing weighty decisions). Consumers and the U.S. GNP would really benefit by replicating this business model to every service-oriented organization/company in the country. I've learned over the years that good customer service starts with employees feeling good about the product, the company and the importance of their contribution to the company (i.e., job ownership). Flow obviously adheres to the philosophy that if you treat your employees right, the employees will treat the customers right.