Folsom Chevrolet

Leticia in service was very knowledgeable and helpful. Folsom Chevy needs more workers like Leticia Folsom Chevy needs more workers like Leticia More

I have bought several new vehicles from many dealerships and the service here was the worst experience, with Jonathan anyway. I took a work van in to have 4 minor things done, the main issue is the slidi and the service here was the worst experience, with Jonathan anyway. I took a work van in to have 4 minor things done, the main issue is the sliding side door on the van doesn't seal. Should have been about 48hr turn around. Apparently the door adjustment is beyond their capabilities so I agreed to have it sent to their body shop on 9/28 with the understanding I would have it back by 10/4 for work even if the van needed to be rescheduled at the end of Oct to finish the door adjustment. 10/4 come around-I call Jonathan to schedule a pick up and dude tells me "Well, if you take it Chevy MAY NOT honor the warranty on the defective parts." "Well Jonathan I need the van anyway." Jonathan didn't like that, he didn't want to inconvenience himself or the body shop so he called my boss to have me overruled. What does MAY NOT mean anyway-you obviously don't know and you obviously didn't call Chevy to find out. Great customer service Jonathan! Don't try to accommodate the customer in any fashion...it is a work vehicle and it's needed. 10/28 the van is still there!!! Over 1 month! More

I purchased a 2013 Chevrolet Corvette Grand Sport 4LT for approximately 50k and warranty for another 6k from this dealer and after 3 weeks (driven 4 times) the electrical system goes out and the front lights approximately 50k and warranty for another 6k from this dealer and after 3 weeks (driven 4 times) the electrical system goes out and the front lights does turn off. Now I have the car battery disconnected because that is the only way front lights turn off. I contact the dealer to get this fixed at another dealer and was told I had to drive it all the way to Folsom which is 2 hours away from my residence. Otherwise, I was told to pay the the deductible ($200) using the warranty to get it fixed. Finance manager told me it wasn't their fault I lived 2 hours away. Can you believe that?? They sold me the car and do not have the courtesy assist their customer to fix the defect of the car they sold me closer than their Folsom shop (2 hours away). I would have known this was their type of service I would not have purchased from this dealer nor would I have bought a Chevrolet. Lesson learned. Do not buy from this dealer if you expect good customer service. You won't get it!! More

Made my buying process hassle free the sale agents were both very helpful thank you Ben & Austin.love my new Malibu I recommend them..🙏❤️M both very helpful thank you Ben & Austin.love my new Malibu I recommend them..🙏❤️M More

BEWARE: This dealership is toxic and will lay blame on you for their mistakes. All of the below happened on a 2019 2500 HD Duramax with 14,500 miles on it. 1. Dropped vehicle off on 2/1 for recall you for their mistakes. All of the below happened on a 2019 2500 HD Duramax with 14,500 miles on it. 1. Dropped vehicle off on 2/1 for recall and other minor issues, one being a squeak from a belt. Was told there is a dealer warning in place for this issue and they wanted to inspect. 2.On 2/3 received a call that as suspected harmonic balancer had slid back and cause damage to my timing cover and oil pan. They needed to order parts and would call me back with an update. 3. On 2/10 (7 days without contact from Folsom Chevy) I send an email asking for an update (time to get things in writing) 4. Service Rep replied and this is where it starts going down hill and the lies begin. Magically on that same morning all my parts arrived, they are going to begin working on it right away. They must have not realized that I can track movement on my phone. 5. 2/11 - They begin work on my truck and no not provide any form of tear down estimate as required by B.A.R. I receive call that my truck should be done on Monday or Tuesday 6. 2/16 - I pick up my vehicle to find that they literally had the thing in a million pieces, yet never notified me (Transmission out, front of truck off, drive line out, CV axles removed) I understand they did what they had to, but much much more than what was claimed by service rep. 7. 2/16- I inspect vehicle upon arriving home to find bolts were left loose on vehicle and new magic zip ties had appeared. - Sent email right away. 8. 2/17- Service manager called, we talked for a long time he gave me the run down of his staff and why the delays and said "if you want to bring the truck back we can tighten those two bolts, but other than that we did the best we could. I told him I can tighten two bolts more concerned about what else was missed.- offered nothing past we did the best we could. Service manager highly insinuated that I as the consumer brought the vehicle home and loosened the bolts myself, this was stated multiple times in the conversation. 9. 2/17- Informed from another dealership to contact GM direct. 10. 2/18 Dealership responds to review post on FB claiming I denied them the opportunity to fix the issue based on the conversation with the service manager and his offer to tighten the bolts that they didn't tighten the first time. 11. 2/18 - Leave message for GM (he has never reached out) called Service Manager again to discuss that I denied his half wit offer to tighten the two bolts his staff forgot, but once again clarified that I wanted a full re-inspection of the work. Once again mentioned insinuation that I loosened the bolts myself, I offered up my solid proof that I did not, sent pictures where you could see the impact marks around each bolt that was tightened, but none around the ones that were loose. They obviously avoided any mention of this and never apologized for this nonsense. 12. Picked up truck on 2/22 - They performed inspection and then went out of their way for some reason to call out I have aftermarket tires, rims, leveling kit, and electronic door steps. I pray to little baby duramax jesus I never have to set foot at this dealership again. More

Sale person Jay - we worked out the kinks! GREAT JOB!!! Leased a Chevy Colorado LT - 4x4 - YIPPY!! Really did not want a 4x4 - ok I settled! Nice to be driving in a safe vehicle. When buying anything - Take Leased a Chevy Colorado LT - 4x4 - YIPPY!! Really did not want a 4x4 - ok I settled! Nice to be driving in a safe vehicle. When buying anything - Take time and read your contract. The dealership did do a GREAT job - very thank you. As I build my credit - I appreciate the opportunity to drive a beautiful safe truck.. Thank you, Saleman Jay McKeever - AWESOME JOB!! AWESOME DEALERSHIP!!! More

HORRIBLE CUSTOMER SERVICE . I was so excited to get a new Traverse as we are expecting our first child. Unfortunately it ended up being a huge nightmare and Folsom Chevy has lo . I was so excited to get a new Traverse as we are expecting our first child. Unfortunately it ended up being a huge nightmare and Folsom Chevy has lost any future business from us and our friends/family (DO NOT GO HERE, they say it is all about small business and family owned quality, don't let them fool you). We were told MULTIPLE times by our sales associate that we would be allowed the 3-day option to find different financing if we could find a lower rate, yet somehow this information failed to make it the managers as there was a 'miscommunication' amongst the sales associate/general manager/finance manager. I qualified for an interest rate with my own bank that was 1.64% lower. My bank called me shortly after telling me that Folsom Chevy had already submitted the loan through their own finance and that I should follow up with them to see what is going on. Mind you this was within 2 days of getting the vehicle. Upon multiple phone calls and trips down to the dealership (I left work early TWICE for this) they finally told me they could cancel the transaction with their bank if we confirmed with them by the end of business. I was told by both their finance managers (Dave and Arin) that cancelling the loan just needed to be approved by their general manager Bryan. At the end of my last phone call Dave told me to not even waste my time coming down because they weren't going to change anything. I reiterated how he had just told me that they could cancel it, but he said he 'mis-spoke' as did the other finance manager. The general manager Bryan would not even speak to us or see us. To say I'm disappointed is an understatement, this whole thing has been a nightmare. I literally did everything in a timely manner as I was directed by my sales associate and they refused to make things right when they clearly had operated in error. More