My Review Of Ford Lincoln of Queens:
Email to VP:
Just a quick note acknowledging the excellent customer service I experienced from your team.
Unfortunately, more often than not, we’re disappointed by the level of customer service we experience—particularly when buying a car. Fortunately, that was not the case for me. See my email below.
Mike Duff is a consummate professional. After noticing a significant paint blemish on the Focus I took delivery of yesterday, my heart sank, thinking I’d have to go through a painful process to rectify the situation. I was pleasantly surprised when communicating the situation to Mike, who unflinchingly addressed the issue—and resolved it. You have a great sales manger in Mike. And, believe me, I’ve experience less-than-great car sales folks—particularly once they have your money.
Accolades also go to Agata Spina, who followed up promptly to my internet inquiry; and also to Reggie Williams, who was very patient with us (I was assisting my elderly father purchase the car, and Reggie was very sensitive to time issues).
Thanks again to your team.
Email to sales manager:
Just wanted to reiterate my heartfelt thanks for your assistance today. Although it’s a many-times-daily event for you, taking delivery of a new car is an infrequent, major, purchase for most—and your professionalism and courtesy today helped transform a let-down of an experience for me yesterday, to a great buying experience today.
Your efforts won’t go unforgotten when recommending your dealership to others, and also when completing the CSI surveys.
Thanks again, and looking forward to an ongoing relationship.
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