jose was very helpful finding me the ford Taurus sel that I wanted in black on black he did a good job at queens ford

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I knew going into the dealership that we were (most likely) going to be purchasing a 2013 Explorer Sport - and I am very happy that Jose was available to talk to us when we walked in late on a Sunday, with kids in tow. He was very friendly and patient with us (having our kids there) and was very helpful working out the details of the deal with us. Overall we were very pleased with the entire experience, and I would not hesitate to refer Jose Ocasio.

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I give Ira Diggs the highest rating because he understood that I was in my vehicle (Yukon) for eight years and was having a difficult time giving up my large vehicle to go to something smaller. He worked within my budget to help me drive away with a very lovely Ford Edge. He explained every step and help me to understand all my choices and what would be included in my vehicle and what accessories I could add if I was interested in doing so. He was always just a phone call away for any questions that I had.

Mr. Reggie Williams should be given an award for being understanding becaue he is dealing with money. He is very understanding, and dont push. He works within the Ford perimeters and understand your means. But he keeps it honest and forthright. I could not have asked for two better people to work with in Ford/Lincoln. You don't leave feeling like you be used or that you may have made a bad decision. They were very descriptive in their explanations and worked with me to make sure I had something I could afford and payments that worked within my budget.

Once again thank you to Ira & Reggie.

Keisha

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BEEN CHEKING FOR A FORD EXPLORER FOR ABOUT 1 MONTH.CHEKING PRICES,DEALERS,MODELS,ETC WAS KIND OF EASY TASK BECAUSE YOU ARE DOING THIS YOURSELF.WHEN TIMES COME AND YOU NEED TO TALK TO A SALES CONSULTANT IS ANOTHER THING.YOU DO NOT KNOW HOW GOOD OR BAD THE EXPERIENCE WILL BE.MR JOSE OCASIO GUIDE ME VERY PROFESSIONALY DURING THE TIME I WAS THERE.WITH HIS EXPERIENCE HE EXPLAIN TO ME WHAT WILL BE THE BEST FOR ME. I REALLY THANKS MR JOSE FOR BEEN SO HELPFUL ON MY DECISION TO BUY MY 2013 EXPLORER!

ESTUBE BUSCANDO UNA FORD EXPLORER DURANTE 1 MES,MIRANDO PRECIOS,DEALERS,MODELOS,ETC.FUE UNA TAREA FACIL YA QUE LO ESTAS HACIENDO TU MISMO.PERO CUANDO EL TIEMPO LLEGA Y VAS AL DEALER TU NO SABES QUE BUENA O MALA LA EXPERIENCIA VA A HACER.EL SR JOSE OCASIO ME EXPLICO TODO LO CONCERNIENTE AL MODELO QUE BUSCABA Y ME AYUDO A EXCOGER OTRO MODELO EXPLORER QUE ME COMBENIA MAS.GRACIAS A UD SR JOSE POR SU AYUDA TAN FROFESIONAL AYUDANDOME A ESCOGER MI EXPLORER 2013. GRACIAS MIL

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Email to VP:
Just a quick note acknowledging the excellent customer service I experienced from your team.

Unfortunately, more often than not, we’re disappointed by the level of customer service we experience—particularly when buying a car. Fortunately, that was not the case for me. See my email below.

Mike Duff is a consummate professional. After noticing a significant paint blemish on the Focus I took delivery of yesterday, my heart sank, thinking I’d have to go through a painful process to rectify the situation. I was pleasantly surprised when communicating the situation to Mike, who unflinchingly addressed the issue—and resolved it. You have a great sales manger in Mike. And, believe me, I’ve experience less-than-great car sales folks—particularly once they have your money.

Accolades also go to Agata Spina, who followed up promptly to my internet inquiry; and also to Reggie Williams, who was very patient with us (I was assisting my elderly father purchase the car, and Reggie was very sensitive to time issues).

Thanks again to your team.

________________________________________________________________________________________________________
Email to sales manager:
Just wanted to reiterate my heartfelt thanks for your assistance today. Although it’s a many-times-daily event for you, taking delivery of a new car is an infrequent, major, purchase for most—and your professionalism and courtesy today helped transform a let-down of an experience for me yesterday, to a great buying experience today.

Your efforts won’t go unforgotten when recommending your dealership to others, and also when completing the CSI surveys.

Thanks again, and looking forward to an ongoing relationship.

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We went to the toyota dealership across the street and they were Horrendous!!!! We looked over and saw the Ford dealership across the street. Glad to say that experience was a positive one. We walked in looked around and weren't harassed. Liz was pleasant and funny. she was down to earth and answered all our questions and found a car that met our needs. She didn't try to push a more expensive car, she gave us exactly what we needed. Thanks Liz Carla & Diego

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Great Experience!! Went through three leases in 9 years and this Dealership by far is the best. I submitted an inquiry online and within minutes received a response from Agata Spina. I explained what I wanted and she quickly had Jose Ocasio call me, within 24 hours, I drove home not with one car but with two cars. I traded in one car and another with a lease end. Jose gave me such a great deal, I couldn't pass it up. I recommend this dealership. A++

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Ira is an amiable, knowledgeable, and honest salesperson. Finance manager, Reggie, was very understanding and not too pushy. Ford Lincoln of Queens is a rare gem as it is one of the only dealerships to provide outstanding customer service. I would definitely recommend.

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I recently took delivery of my new 2013 Ford Fusion Titanium Hybrid. I love the car. Unfortunately, Ford didn't do such a great job building it on the time schedule they promised it. However, the guys at Ford Lincoln of Queens made sure I was well informed and always made sure to stay on top of Ford with regard to build and delivery dates. In the end I got the perfect car. The dealer experience was excellent, particularly the help that my salesman, Ken Sweeney provided. I actually plan to return to the dealership in a few months to lease an Explorer.

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Jose Ocasia once made it a GREAT experience. This is the second time worked with him on my vehicle purchase. His professionalism and proactiveness was very much appreciated. He's he best1.

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