Being in our seventies, my wife and I hated having to go through the typical 4-5 hours at a car dealership to buy another car. Our salesman, Ken, greeted us right away as we started looking at the new cars on the lot. We explained that we were looking for a car similar to the leased Chevy Impala we were turning in. Ken showed us the Ford Taurus, but we said we did not want one with all the fancy electronics on it. Ken found exactly what we were looking for at another Ford dealership. We came back the next day, test drove it and decided to buy it. Then Ken surprised us by offering to follow us to the Chevy dealer to turn in the leased car while the finance papers were being prepared to save us time. Ken even scrapped off the bar code, E-pass sticker and removed our plate while I was in turning in the car. Well done Ken!