Ford of Montebello

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ford of Montebello:
We purchased a car on a sunday it was not on the lot so it would be delivered on a tuesday. No, phone call tuesday. Wed, we called and the sales rep said he could not sell us this car after all, the car had been modified and was more money it could not be sold for this price, however our check had not been cashed and it would take another day to locate another. After realizing our check had been cashed anyway, we called back and they apoligized for the misunderstanding between the finance dept and sales. We gave them until Thurs. or we would go pick up a check at 4:30. There was no call so we called them. Walter was not going to be in. I told the receptionist to leave a message to have the check ready for pick up. There is no communication with the customer, its like they did not want a sale!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ford of Montebello:
Unbelievably poor service and not the first time. Unreponsive, discourteous and apathetic attitudes. Do not take your vehicle here for service.

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