I bought a 2013 Ram 2500 in February from this dealer. Had a pretty good experience with the sales aspect and everything we asked for was done (SHOCKED). Now it is September and the truck has now been towed into the dealer for the 10th time since I have had it. It has a failed transmission that is covered under the powertrain warranty. Low and behold I have found a remanufactured transmission at a competing dealer in Greeley but FT Collins Dodge won't consider getting it because it isn't covered by Chyrsler. I don't understand that when I was informed by the service writer that Chrysler had approved the transmission being rebuilt (when parts come off a national backorder of course). I had a meeting with the GM of the place and voiced my concerns that the truck may not be trustworthy and not knowing if it will be back in in 3 weeks which is the average now. The GM said he would not buy it back and give me my money from the deal back but would consider taking mine in on trade. I was open to this discussion until the truck he specifically mentioned was basically a work truck trim with no amenities and a 1500. Very shady doing that. The GM stated today 9/29 that he could do a truck I emailed him if I were to pay an additional $3500 for it. The way my math works out, if I were to do that, I would not only have made them money on the initial purchase, but they would be in essence getting another $10,500 out of me on the sale of my truck from what it would sell at and what they want me to pay on this other truck. VERY SHADY in my book.
I ASKED THE GM TO PUT IN WRITING WHAT HE WAS STATING AND SUGGESTING. I ASKED HE PUT IN WRITING ALSO WHAT CHRYSLER HAD STATED TO DO IN RESPECT TO MY TRANSMISSION. HE REFUSED, HE REFUSED TO BACK UP WHAT HE WAS SAYING BY STATING HE DOESN'T WORK THAT WAY AND CHRYSLER DOESNT WORK THAT WAY. REALLY, YOU WON'T PUT IN WRITING WHAT IS BEING SAID TO THE CONSUMER???
I received a phone call from the GM today saying that Chrysler would not authorize the remanufactured transmission to be installed. They only authorized the replacement of the failed parts inside the transmission. I have been in the service industry for 18 years and know that if the transmission burns up the fluid as bad as this did and grinds as bad as this did when the plungers failed in the valve body, that this needs to be completely rebuilt. Now the truck is sitting outside the shop where there is no kind of protection from theft in their truck shop parking lot and the truck not drivable based on the fact that the parts are "not available"!! Feels to me like the dealership is trying to keep my truck as a bargaining chip to get me to trade it in so they would have it on their lot to sell and make more money.
The ball is in the dealerships court since I have done the leg work to locate the exact transmission that would bolt directly into my vehicle and they say they won't do that. WHY? Take some action for a returning customer and try to earn more business from this customer?