My Review Of Fort Collins Dodge Chrysler Jeep:
I bought a brand new Jeep Patriot in October 2012. My Jeep has been in the shop for warranty work three times since I got it. The first time, things were fine, but the next two, not so much. They have never actually fixed a problem without causing a new one, which forces me to bring it back in. They told me the first AND second time that if the check engine light was on, they would provide a rental. Now that I am about to take it back in to have them fix a problem they failed to correct the first time, two problems THEY caused, and diagnose the check engine light, they are telling me they wont provide a rental. Nice. Lying to a costomer, thats great. The customer service is aweful. The Jeep "specialist" basically told me that some of the problems were common, but not warrenty issues. I am sorry, but I paid a stupid amount for a new vehicle under the assumpion that even small things would be covered under the warranty. The specialist has been a jerk to both me and my husband on multiple occasions to the point my very level headed and rational husband was extreamly angry. It seems like if he decides he does not like a customer, he treats them like dirt and refuses to work with them. I hope they fix my Jeep this time, I really do, because I am tired of it being in the shop because of their incompetence.
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