Took my 2015 Dodge Journey in for ABS recall and to have the daytime running lights turned on, which had never worked since I bought the vehicle new, and has a way to turn them on and off in the dash controls. Contradictory service tech comments say: VERIFIED INOPERATIVE DAYTIME RUNNING LIGHTS. VERIFIED THEY ARE ENABLES IN THE RADIO. THERE ARE NO OPTIONS IN WI TECH FOR DRL. CHECKED PARTS TO SEE IF VEHICLE IS EQUIPPED AND IT WAS, IN PARTS. BEGAN DIGGING DEEPER AND FOUND THAT SOMEONE HAD ADDED THE OPTION, WHICH IS WHY IT WASN’T SHOWING AS EQUIPPED IN PARTS. THE VEHICLE WAS NEVER EQUIPPED WITH DRL. REMOVED SALES CODE OPTION FROM VEHICLE. (THERE IS NO OPTION ANYMORE TO EVEN ADD DRL IN OPTION UPDATES) AND RECONFIGURED.
In other words, the service tech apparently verified the vehicle was supposed to have daytime running lights, as I did when I bought the vehicle, but then changed his mind and suggested that "SOMEONE" who had added the option was me, rather than the factory that built the car, and proceeded to remove the option from the vehicle. If "SOMEONE" added the option, it was at the factory that built the car, not me. I have neither the technical knowledge nor the tools to add any option to the vehicle. Removal of the option was not authorized by the customer, and may constitute theft.
Had previously spoken to salesman about buying another Journey, but do you think I will buy ANYTHING from this dealer again? Not bloody likely.
I Recommend This Dealer:
Ric Wagstaff, Virgil Valenzuela
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