This is gonna be long but, we bought a 2011 Kia Sorento from Fort Wayne Kia on a Friday and it was in the shop by Monday. It needed the struts replaced (they only replaced one side), oil change, and new spark plugs. The salesman, Bobby, promised that we would get the back-up camera fixed, because we liked the added safety feature . But they wouldn't fix it because they have a 'budget', and the only way they would fix it would be if I payed them $250. A few weeks later, my pregnant wife was driving down US 30 and the car shut off with semis all around her. We took it back to Fort Wayne Kia and they swore up and down that they couldn't find any issue with the car, even though it had a code for a cylinder #1 misfire(which they claimed was a computer glitch). So they sent us out the door without fixing anything. Soon after, the car was back in the shop for the same issue. We battled with the Service team to get some sort of a repair done, but they kept telling us nothing was wrong and they couldn't repair anything until they could get the car to act up for them. After 4 times in their shop and being without our new vehicle, we were getting fed up. So I did some of my own research and called Dale(Service Manager), and gave some suggestions on what could be wrong. He replied, or more like yelled, "Because everything you read online is true, we aren't doing a repair until we know what's wrong.". Seeing as how we were getting nowhere with Kia, we decided to take it to our own mechanic. He found the issue in 42min, no exaggeration. $500 later we are back on the road, no wonder Kia didn't want to "find" the issue. Now the struts need replaced on the other side. All you will get from Kia is false promises, rude service, and a lighter wallet. Thank you for ruining our savings for our new baby, Kia.