In February of 2011, I bought a 2011 Kia Soul (great car). When I went to the dealer to look at the vehicle I was met by Steve Alten (not sure of the spelling, he said that he was new and didn't yet have a business card). They didn't have exactly what I was looking for, however, Steve and I found an acceptable model and he suggested that we take it for a test drive. On the test drive, and without prompting from me, Steve told me that he had been in car sales for years but that he had just started at Ft. Wayne KIA. Steve told me that he was reluctent to take the job with KIA as the Bob Rohrman chain of dealerships have such a poor customer service reputation. I found this conversation kind of odd, however, we worked out what a felt was an acceptable deal and I bought the car. Steve showed me very few of the features and suggested that I take the car home and he would call me in a couple of weeks to make sure that he answered any questions that I might have. I haven't heard from him to this day. I had to visit the dealership twice before they finally paid off the vehicle that I traded in; as when I called to check on it. Dave in finance would never pick up the phone. I never received any communication from this dealer until mid October when the KIA corporation sent me a letter welcoming me to the KIA family. This past week I had a need to take the vehicle in for service; the horn only works part time. After waiting an hour and a half, I was told that the car needs a new horn and that one had been ordered. I was told that I would be called as soon as it arrived so that I could schedule an appointment to have it installed. I just called the dealership to check on the part since I didn't hear anything from them; I was told that indeed the part was there (I guess they just didn't have time to call and tell me).
I know other people in my office who have had similar problems with this dealership and the one thing that we all seem to agree on is that none of us will buy our next vehicle from any of the Bob Rohrman family of dealerships.
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