Fox Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Fox Honda:
When I initially bought my vehicle from this dealership I was very pleased. The staff seemed very helpful, very courteous and eager to please me the customer. I continued to be pleased until about the fourth time I took my vehicle in for routine maintenance. My vehicle had about 23k miles on it at that time. I was told I needed new tires. I was then recommended to get tires that were roughly 700 dollars and had no warranty. Joann the service representative said they were "just really great tires" and the fact that there was no warranty was not a problem. She was more than willing to sing the praises of these "wonderful tires." I reluctantly agreed to purchasing the tires. Upon being told my vehicle was ready to go I was told that they didn't have time to do an alignment. I would need to schedule that for a later date and come back. This was my first clue that perhaps this business was not as eager to help and please as they had once been. Who gets new tires and doesn't get an alignment? They had time to tell me I needed new tires, time to put them on but no time to align them! I was not happy but figured it was the first time they had done something that I wasn't comfortable with. I then took my vehicle to a location closer to home a few days later and had the alignment done. Since the visit I was told I needed new tires, it has been a series of mishaps and nonsense. I will stick to the tire incident as that is what infuriates me the most. The tires needless to say were bad 20k miles after Fox Honda's service department installed/mounted them. 700 dollars for 20k miles is not a lot of bang for your buck. Too bad I had to hop around like a jackrabbit for them to finally admit their "wonderful tires" were cupping. That was only after I was insistent that something was very wrong. They just kept saying my vehicle needed an alignment and that was the reason for the terrible vibration and suspicious noise. After this I was told that the manufacturer of the tire would only pay 1/2 of the cost of new tires to get the same tires without a warranty to have potentially the same problem in another 20k miles. I'm not sure if there is some Quid pro quo going on or what but I do know that I don't plan on servicing my vehicle at this location ever again and would certainly never purchase another vehicle from them in the future nor would I encourage anyone else to. By the way when I inquired as to why Fox Honda doesn't carry tires with warranties I was told they "don't like them." Wonder why that is!

Disgruntled ex Fox Honda customer

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