Fox Toyota

We’ve worked with the Fox dealership before when we leased a Subaru Outback. The Toyota dealership was excellent. The salesperson, Joel was very helpful. The financial manager was also efficient and he leased a Subaru Outback. The Toyota dealership was excellent. The salesperson, Joel was very helpful. The financial manager was also efficient and helpful during our purchase of this Rav 4. More

Initially we had a great experience in September 2023 when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything when looking to buy a Highlander. We worked with James Hartman and Jamie Parker. After finding the car that we liked and making a decision everything changed and the experience was terrible. They lost paperwork and called the morning we were supposed to pick it up saying the title wasn’t yet in (never mentioned this previously) and we had to wait days before hearing from someone and picking it up. We were directed to talk with multiple people who didn’t have any idea about our purchase and always had to wait for call backs. We finally went up to sign paperwork and pick the vehicle up. The staff were nice (not those we had worked with the night of picking out the vehicle) and after we signed all the paperwork we walked out and were handed a key. I asked for the second set and the gentleman said he didn’t think there was one (never mentioned this when signing paperwork) and I asked for a second set to be made. He said the previous owner may have the set and he would reach out to him and then went inside to see if a second set could be made if the owner didn’t have the other key. He walked back out and said “yes we can do that for you” and would send it to our local Toyota dealership to pick up because we were so far away. Fast forward to multiple phone calls to the sales department from September with no one calling me back or following up with me about this second set. We talked with Jim today and he was extremely rude on the phone. He told us that even though he was the sales associate he wasn’t around and they “don’t just give out second keys”. He said that the person we worked with had been fired and there was no way to contact him and because we have no documentation that they would not be covering a second key. I asked to speak with a manager and he said he would give me a call back and talk with a manager. He talked with a manager named Clint and when Jim got back on the phone with me he said statements such as “we have nothing to do with this and you have no documentation”. I asked to speak with the manager and he would not transfer me and said that someone could give me a call back. After asking multiple times to talk with the manager because no one ever calls back (since September!) he stated “no one probably calls you back because no one wants to deal with it”. He encouraged me to call back tomorrow to speak to a different manager and when I asked again to speak with someone today he said “he cannot do anything for you and will not speak with you” and proceeded to hang up the phone. So here we are months later with no call backs and clearly not one person from Fox Toyota is taking responsibility for this issue. I will continue to reach out to talk with a manager or higher supervisor to have this resolved but wanted to warn others of Jim’s unprofessionalism, rudeness, and overall lack of caring. More

Amazing customer service with friendly staff that go above and beyond to make you feel welcome and that want to get to know you as a person. above and beyond to make you feel welcome and that want to get to know you as a person. More

Great experience. Answered all my questions. Thank you. Salesperson was very nice and helpful . Thanks. Answered all my questions. Thank you. Salesperson was very nice and helpful . Thanks. More

Fox Toyota Subaru exists purely to scam you. Do not buy a preowned vehicle here for that is exactly where the scam lies. Essentially what happens is when you buy a preowned vehicle they make sur Do not buy a preowned vehicle here for that is exactly where the scam lies. Essentially what happens is when you buy a preowned vehicle they make sure to sell it to so that it barely meets the trademarked Subaru certified preowned vehicle requirements that exist for your car. Then after they stick you with the car you will see from the immediate service you have to give to your vehicle after just purchasing it that you are essentially the one getting it up to the standards that exist within the certified preowned program. They will allow you to get up to about $10,000 in repairs through your warranty contract before they simply pull the plug on your warranty contract. Now being that fox Toyota Subaru sells warranty contracts, there is an affiliated company that exists for the pure reason of taking the heat if say legality were to enter the equation. DEALERSHIP OWNED WARRANTY COMPANY (DOWC) AKA “fox Toyota Subarus fall guys or front company” I like to call them. after all is said and done you will be left with no car, you will still be paying it off and you will not be able to go after fox legally even though they are the ones that sold you a xxxx vehicle in the first place. They really got scamming figured out. Fox Toyota Subaru exists to sell brand new cars to which they make no money on and literally ANYBODY can do, and for scamming people with their certified preowned vehicle; essentially their real and ONLY money maker. Andy Miller and Matthew Boicourt are the ones responsible for EVERYTHING I have just said. And I cannot WAIT to see them both go down to the 9th circle of xxxx. More

Everyone was so nice. They answered all my questions and they were not pushy. Thank you! They answered all my questions and they were not pushy. Thank you! More

Good customer service. The process was fast and efficient..The representative was courteous and not pushy. The process was fast and efficient..The representative was courteous and not pushy. More

Salesman was very nice- very young- the sales manager was condescending - tried to hide behind a smile condescending - tried to hide behind a smile More

For the second time in as many visits we were caught by the bait and switch. We arranged to go see the vehicle we were interested in, confirming shortly before they closed that it was available. We arrived the bait and switch. We arranged to go see the vehicle we were interested in, confirming shortly before they closed that it was available. We arrived at the dealership 30 minutes after they opened and were greeted and told “Oh that vehicle has already been sold, but we have lots of other great cars for you to look at. The sales person said they emailed you.” (Nope, I got every single other email in a whole string of emails, but NOT that one) After driving 1:30 one way, to have this happen one time, ok, but twice in as many visits. I have talked to several other individuals who have had similar bait and switch experiences with this dealership. Fool me once, shame on you. Fool me twice, shame on me. It won’t happen a third time. I don’t care how nice the car, how long we have looked for one just like that or how good the price may be. Fox will never again get my business. More

They didn’t have what I was looking for so I purchased one from Nye Toyota instead. My daughter is looking for a Sienna so we will see if she gets one there or from Nye or Burdick or Romano. Salespeople n one from Nye Toyota instead. My daughter is looking for a Sienna so we will see if she gets one there or from Nye or Burdick or Romano. Salespeople need to learn to return calls quicker. More