Fox Valley Volkswagen Chicago

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fox Valley Volkswagen Chicago:
Took my Passat in for its 20K service and some warranty issues as well. I was going out of town on a business trip so they had the car for three days. Upon my return (a Saturday), I went to the cashier to pick up the keys and pay. I realized I had forgotten to give the service writer a discount coupon when I dropped the car off so they had to redo the paperwork. No problem. All of the warranty items had been addressed and repaired, except for one item which they said was operating normally. They also fixed a problem that I didn't ask them to, but really did need to be repaired (under warranty of course). The service invoice was very detailed and described all of the mechanics observations and what was done to repair each problem. I really liked this. This was a much better experience than I have had at some other VW dealers and I will definitely be taking my car to Fox Valley for Service again.

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