Frahm Chrysler Jeep Dodge

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Frahm Chrysler Jeep Dodge:
We used the internet to find the car we wanted at the best price and we drove 100 miles to the dealership. John Walters, our salesman, made it easy and almost fun and I don't remember the finance guys name but he was awesome. This was not just the best it was the only good experience we have ever had buying a car. Frahm should teach the course in customer service. We will be back next time. Thank you Frahm.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Frahm Chrysler Jeep Dodge:
We went to look at a car, but didn't end up buying it. A few weeks later a salesman called us back to inform us that the car we were looking at went down in price, but when we got there they didn't know what we were talking about, the car was the same price as before. This really annoyed me.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Frahm Chrysler Jeep Dodge:
Purchased a truck that was advertised as a hot deal only to find out that they switched vin numbers on my paperwork. Typical bate and switch.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Frahm Chrysler Jeep Dodge:
I have never seen such a horribly managed service department as I saw here. They seemed completely uninterested in performing warranty repairs to my car, saying they "could not duplicate" my concerns after I demonstrated the problems right in front of them! They even tried blaming me for clunks in the suspension and a noisy window regulator! Alan Megard lied to me, saying they had fixed my window, but when I picked up my car, the window was exactly the same, and on the repair invoice it said "could not duplicate". Also, Mr. Megard seemed annoyed and bothered whenever I called to check the status on my car, constantly interrupting me to talk with other people. My car was dirtier than when I brought it in, and had 20 more miles on it. The mileage wouldn't have bothered me if they had actually fixed something, but they had not. I would not recommend this dealership even in an emergency situation. It's worth having your car towed someplace else, even if it is farther away.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Frahm Chrysler Jeep Dodge:
Hideous in both sales support and service - Dealt with them for 3 years with repeated poor performance, Including:<br>- Providing me with sales documents for another customer - twice<br>- Failing to honor Due List on more than 4 occasions<br>- Failure to perform warranty repair on 3 occasions<br>- Warranty repair done poorly - brakes lasted 4k miles past warranty after being serviced several times under warranty - no compensation<br>- Addition of warranties by altering payment stucture - they provided the wrong documentation (see number 1) so unable to prove,but we suspect fraud.<br>- Overall the attitude of this dealership is summed up in the words of the service attendant - &quot;They are never going to fix the problems with this truck - you should just sell it before it breaks again&quot; - Nice

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