I would like to update this review with positive feedback.
As I noted below our initial experience had some opportunities with it, however I am happy to report that the salesman (James) reached out to me, apologized and really took the extra steps, and went the extra mile to obtain our business. After our conversation, and my apology for not taking into consideration the end of the year deals that the salesman and the dealer were working with, I will be giving Frank Fletcher Kia/Honda a second chance, along with this great salesman.
These guys are worth a second look. They are willing to work hard, even if it sometimes means communicating a little harder to work on a deal.
I would like to tell you about my recent experience with Fletcher Honda/Kia. My wife and I live in Centerton and were in need of purchasing a second vehicle. My wife recommended a salesman in one of her referral network groups that worked for Fletcher Honda. This salesman has often touted how he can "Get Anyone" into a car no matter their circumstances. My wife reached out to him via phone, and proceeded to let him know our current situation, and if he could help great, if not, no problem. After my wife reviewed our circumstances, and what we were looking for, she gave him my contact information, and he reached out to me shortly afterwards.
After the salesman and I connected, and I filled out the application for credit from Fletcher Kia, I continued to ask what the chances of getting approved on the credit application were. The salesman continued to tell me that after review of the credit application, he believed that the application would be approved, and he further explained that the general manager, and the finance manager would not touch the credit application if they felt there was not any way to get the deal approved. The salesman even went on to say that if the deal could not be approved, he would take me to other dealerships that he has contacts with, and see what they could do, if we could not get approved. The salesman even commented that he has had several customers he has walked to other dealerships, and received the approval for the auto loan.
Three days went buy with few phone conversations, and finally I received a text message from the salesman stating that the deal could not be approved. No phone call, or anything personal, just a text message. After two attempts to contact the salesman back, no return phone call.
I would not recommend Fletcher Honda/Kia for any car purchase. The salesmen, the staff, and the promises are all just a lie. My family and I felt lied to, and betrayed by the promises of the salesman.
I recommended to my wife that she should also let her networking group know that this salesman should not be involved in their networking group because of his false promises, and lack of customer service.
Consider another dealer when buying a Honda or Kia.
I Recommend This Dealer:
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