I leased a new Honda CRV on March 15, 2014. The computers were down on the day I made the purchase so it took several hours to complete the paperwork. I had not heard anything from the dealership after over three weeks from the date of purchase, and I started calling the dealership to find out what I needed to do. No one returned my calls. When I reached someone, they told me that they were working on the paperwork and they would send plates. On April 10th someone called and said that there was a problem with the paperwork and they needed to send someone to Springfield to have me sign a new invoice. They sent a nice young man, and I signed the paperwork. I asked him to have someone call me because my temporary tags were going to expire the following Monday. No one called. I called them on April 11th, and they said that I should not go to the license bureau to get plates, they would send plates. The next week, on April 15th, Shandy called and said that Honda needed a payment. I made a payment over the phone, and I told her that I was very concerned because I was driving on expired temporary tags. She said that she would see what they could do. She called me back and said that she was going to be at an Easter event preparation in Cape Fair on Saturday, March 22nd, and I could meet her and pick-up temporary tags. I drove 50 miles, each way, to pick-up temporary tags so that I was not driving on expired tags. At that time I was told that it should not be much longer before they sent the plates. I told Shandy that I also did not have a license plate bracket on the front of the car. I called on April 28th to find out if the plates were being sent. I was told that I should have the plates in a few days, as the paperwork was completed the week prior. On Monday, May 5th, I called and left a message for Ryan Blake, the General Manager. He did not bother to return my call. On Tuesday, May 6th, I called and talked to Jerry Gore. I told Jerry that I was frustrated with the customer service and that I really regretted my decision to lease a car from Fletcher. I told him that I was going to talk to the Better Business Bureau as well as Honda. Jerry called me back and said that the paperwork had been forwarded to the dealership in Joplin, MO and that they would be able to send the plates. Someone called me from the Title Office in Bentonville and told me that they were going to send the plates from Joplin and a bracket (with instructions) from Bentonville. Hopefully the plates will arrive in the next couple of days, but my faith in the word of the employees in Bentonville is shattered. I sincerely wish I had decided to do business with a different dealership.
Did you find this review helpful?