Read Reviews Frank Fletcher Bentonville Honda Kia

Frank Fletcher Bentonville Honda Kia

Frank Fletcher Bentonville Honda Kia

2921 Moberly Ln
Bentonville, Arkansas 72712


Sales: (888) 896-9651
Service: (877) 754-6632
Parts: (479) 271-5015

Manufacturers: Honda, Kia

Write a ReviewWrite a Review

  • Customer Service:

    4.5
  • Quality of Work:

    4.5
  • Friendliness:

    4.6
  • Overall Experience:

    4.6
  • Pricing:

    4.6

24-Month Rating

based on 27 reviews

4.6

4.6 out of 5

27 lifetime reviews

Frank Fletcher Bentonville Honda Kia

Most Reviewed Employees

  • Carla JacksonCarla Jackson
    Business Development Representative
    3 reviews
  • Wes HunnifordWes Hunniford
    Preowned Sales Consultant
    1 review
  • Paul PetersonPaul Peterson
    Preowned Sales Consultant
    1 review
  • Stacey GibbsStacey Gibbs
    New Honda Sales Manager
    1 review
  • KD HillKD Hill
    Pre-owned Sales Manager
    1 review
  • Jerry GoreJerry Gore
    Business Development Representative
    1 review
  • Nathan HarveyNathan Harvey
    Customer Relations Manager
    1 review
  • Tye HollingsworthTye Hollingsworth
    New Honda Sales Consultant
    1 review
  • Jordan McguireJordan Mcguire
    New Honda Sales Consultant
    0 review
  • Norris WilliamsNorris Williams
    New Honda Sales Consultant
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Frank Fletcher Bentonville Honda Kia

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Frank Fletcher Bentonville Honda Kia has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Frank Fletcher Bentonville Honda Kia

You might know us as a popular Honda dealership, serving the greater Bentonville areas. We are... But, that's not all we are. We're your neighbors with a vested interest in keeping you safe and confident while you're on the road. That's why we choose to sell new Honda and used car models. It's also why we offer first-rate Honda service.

Our commitment to treating you in a neighborly fashion extends from our inventories and auto repair service to our no-frills, easy-to-comprehend financing. This comes not only in the form of car loans and leasing for drivers from Bentonville, Fayetteville AR, Rogers AR and Springdale, but a tenacious spirit dedicated to getting the flexible terms you deserve.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 3:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Free Coffee Shuttle Service
Free Drinks Vending Machines
Free Loaner Cars Drive-In Service
Free WiFi

g_pfeifer
6/3/2012 5:42:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim Toburen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Frank Fletcher Bentonville Honda Kia:

Our salesperson, Tim Toburen, was knowledgeable and friendly. He helped us find the right car for us. He was patient with us and everybody there was professional and friendly.

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Response From: Frank Fletcher Bentonville Honda Kia
Added: 6/14/2012 8:49:05 AM

Thank you very much for sharing your experience as Tim and both appreicate your feedback.
Sincerely,
Kimberly Favazzo Patrum
Director of E-Commerce

Twitter
DMDealerRater
5/14/2012 7:28:31 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jordan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

Jordan understood my needs to trade in a vehicle, same day, without a lot of delay and looking. I knew what my parameters were, as far as features, size, performance, and he quickly identified the models that fit those needs, got my trade-in evaluated and appraised, and by the time we returned from a test drive was ready with an offer on trade-in. He kept the process moving smoothly, which was saying something because it was busy on a Saturday (last weekend of a monthly "special").

Was this review helpful to you?    Yes | No

Response From: Frank Fletcher Bentonville Honda Kia
Added: 5/31/2012 8:47:32 PM

Jordan and I want to thank you for your feedback. We appreciate the opportunity to earn your business and be your Dealer of Choice.
Kimberly Favazzo Patrum

Twitter
JBDUNCAN
4/16/2012 9:08:04 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Misty
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I went in to look and drove off with a new Optima. I love it. The sales staff was amazing. We have had the car for 2 weeks and couldn't be happier!

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Response From: Frank Fletcher Bentonville Honda Kia
Added: 6/2/2012 5:16:19 PM

Thank you for taking the time to share your experience with other people just like you. The team at Fletcher Honda appreciate the opportunity to earn your business. We look forward to serving all your automotive needs.
Kimberly Favazzo Patrum

Twitter
rshick
4/5/2012 8:43:32 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Paul PetersonPaul Peterson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

We purchased a 2012 CRV and love it! Paul Peterson took excellent care of us. He definitely listened to the customer. We have purchased 4 vehicles through Paul at Fletcher Honda and have always been pleased.

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Response From: Frank Fletcher Bentonville Honda Kia
Added: 5/31/2012 8:47:06 PM

Paul and I want to thank you for your feedback. We appreciate the opportunity to earn your business and be your Dealer of Choice.
Kimberly Favazzo Patrum

Twitter
Haggardlab
4/5/2012 12:09:02 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brad Lewis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I have purchased about 10 vehicles in my life, the last 4 with Brad Lewis as the sales rep. I will never buy from anywhere else. The guy has always been extremely honest and extremely helpful in my search for vehicles. Perhaps to a fault, I look for faults in everyone, but as a sales rep, I certainly could not with an honest heart find one in Mr. Lewis. There will be no "shopping around" the next time I look for another vehicle. I will make a Bee-Line to him in my search.

Was this review helpful to you?    Yes | No

Response From: Frank Fletcher Bentonville Honda Kia
Added: 6/2/2012 5:15:50 PM

Thank you for taking the time to share your experience with other people just like you. Brad and I appreciate the opportunity to earn your business. We look forward to serving all your automotive needs.
Kimberly Favazzo Patrum

Twitter
jkirby
4/4/2012 11:20:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brad Lewis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I have worked with Brad in the past when buying a vehicle and went back to him. From the test drive to the keys being handed to us, it was a pleasure dealing with him and I truly feel he gave us a great deal. I would recommend Fletcher Kia to others.

Was this review helpful to you?    Yes | No

Response From: Frank Fletcher Bentonville Honda Kia
Added: 5/31/2012 8:46:39 PM

JKirby:
Brad and I want to thank you for your feedback. We appreciate the opportunity to earn your business and be your Dealer of Choice.
Kimberly Favazzo Patrum

Twitter
salleyms
4/4/2012 7:52:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brad Lewis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

My experience was excellent! Brad was very helpful & informative. He was professional and compassionate to my needs! Mike McCann was also great! As the GM, he was very knowledgeable. I will definitely buy from Fletcher again in the future!

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Response From: Frank Fletcher Bentonville Honda Kia
Added: 4/10/2012 12:55:35 PM

Thank you for your feedback. Mike, Brad, and I appreciate the opportunity to earn your business.

Kimberly Favazzo Patrum
Director of E-Commerce

Twitter
morganjohnson84.mj
3/12/2012 12:49:02 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Sowder
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I was at this dealership back in August of last year and worked with John to try and purchase a vehicle. He spent all several hours working with me and did everything he could to help me out. It didn't work out due to some serious credit issues on my part. After taking care of those, I came back in this weekend and John was there. He remembered my situation and worked with me to help me get into exactly what I was hoping for. Very understanding, professional, and kind salesperson. He truly listened to my needs and concerns, I felt no pressure whatsoever, and he was very realistic and straight forward with me on everything.I couldn't have asked for a better salesperson and a more pleasant experience.

Was this review helpful to you?    Yes | No

Response From: Frank Fletcher Bentonville Honda Kia
Added: 3/15/2012 1:06:13 PM

Thank you for your feedback about Fletcher Honda, Sue, and our team. We look forward to continue to service all your automotive needs and are excited we helped save you time and money.
Sincerely,
Kimberly Favazzo Patrum
Director of E-Commerce

Twitter
Anythingonce265
3/7/2012 4:55:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike McCann
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I have always been told to be leery of car dealers. I had never been a proponent of this because my experiences had always been good. My salesman, who I won't name because this is a poor review through no fault of his, was great. He did the usual greeting test drive dance and then brought us in and got us a drink. The dealership is much better at choosing drink options then managers. To not know your product, pricing or incentives and then offer less than wholesale on our Toyota Camry was irritating to say the least. The icing on the cake was insulting my intelligence by saying the banks require a down payment after he had run my credit and it came back 814. I won't let this affect my opinion of Kia or car dealers in general but I will never darken the door of a Fletcher store. I know that is a drop in a bucket but with employees like Mike McCann the bucket will fill up fast.

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Twitter
Annabelle233
2/20/2012 6:10:58 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jon Sowder
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Fletcher Bentonville Honda Kia:

I had been car shopping online for a few days until I found one car I was interested in and with the carfax provided that helped me with making up my mind. I went in to Fletcher Kia on the worst winter weather day we have had and was introduced with Jon Sowder. I told him which car I was interested and he attended to my wishes. Jon and others at Fletcher were very helpful to answer any questions I had and walked me through every step when it came down to the actual purchase of the vehicle. I had a great experience at Fletcher Kia and I will recommend to my friends they go by and make their first stop at Fletcher when and if they are looking into purchasing a vehicle.

Was this review helpful to you?    Yes | No

Response From: Frank Fletcher Bentonville Honda Kia
Added: 2/22/2012 12:58:14 PM

Anna Belle
Thank you for taking the time to share your experience. Jon and I appreciate your feedback.
Kimberly Favazzo Patrum
Director of E-Commerce

Twitter

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