My Review Of Frank Fletcher Dodge Chrysler Jeep Ram Sherwood:
We had our 3 year old truck towed into Frank Fletcher, after the drive train literally fell out of the bottom of the truck. The factory warranty on the truck had already expired. The gentleman in the service department provided us an estimate of $4500 and agreed that it was highly unusual for a 2 year old truck with 58000 miles to lose its drive train and stated he would take the issue to his Dodge reps, who happened to be onsite that day.
The next business day, I contacted the gentleman in the service department to find out what the Dodge reps said. He stated that he didn't get a chance to talk with them before they left. He said we could call Chrysler and open a case with them ourselves. The estimate of $4500 remained. I politely asked him to put the truck back together and that I would have it towed off the property the next morning.
The wrecker arrived the next morning, but no one in the shop could locate the keys to the truck. Fortunately, the wrecker was able to tow it without the keys. And, it was the wrecker driver that called me about the lost keys, not the dealership. I made several attempts to contact the individual in the Service department. I finally got a hold of him at 4 in the afternoon. His reason for not being available was that he was taking an online class and test. On the bright side, they had an employee that lived in the same town as I who could bring me the keys; I then had to drive them to the other dealership where we had the vehicle towed.
And, by the way, the dealership to which it was towed, contacted Chrysler on our behalf and negotiated with the factory for them to cover 75% of the repair bill, leaving us with a repair bill of less than $500. Fletcher was quoting prices to replace parts that didn't need replacing.
Not only did this other dealership win our loyalty for service and repair, we will be purchasing one if not two new vehicles from them!
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