Frank Kent Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Frank Kent Honda:
I was getting quotes on a new Honda on line from Jennifer Rodgers, the internet sales lady. She is the first sales person I've ever dealt with who said she "wouldn't miss my business". This came after only 2 emails in which I was pleasant. It's like asking for a better price set her off. She was having a bad day or doesn't understand customer service. Jennifer could have nicely stated something like "sorry that's the best I can do" rather than "We won't miss your business".

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Frank Kent Honda:
I have attempted to purchase Civics on two occasions. I dealt with Cecil Johnson. This guy was a GREAT person to deal with! Too bad the Sales Manager wasn't pleasant to deal with. :( The service department also made multiple mistakes on my first visit.<br> Cecil and I worked several times and agreed on a price at invoice for a Civic Hybrid with a CVT transmission. I came in late (my fault) and he had to leave claiming he didn't feel well. He just had surgery so I believed him (and still do). I tried to finish the sale but the Sales Manager raised the price about $800.00. I left stating I wouldn't come back.<br> The next day I bought a Mazda 3 instead. This car gave me back problems so I tried to return it three days later. The seller wouldn't work with me (Hillard Mazda - terrible). So, I went back to Frank Kent to try again. They low-balled my trade $2000.00 less than Vangergriff Honda. I bought the Civic Hybrid from Mike Allen at Vandergriff Honda instead (nice guy!). <br> This week I decided to trade the Hybrid in for a Civic Si. Cecil was wonderful (again) to deal with. The Sales Manager lowballed my trade again even though Riley Mazda, Jerry's Toyota, and Bankston Honda all said they could pay $500.00 more. <br> What is with Frank Kent Honda and their &quot;inability&quot; to provide a decent trade? Also, the Sales Manager read me the riot act because I had wasted the time of his salespersons. I had cash in hand, financing already set up. All I had to do was give them a check and sign papers, but they lowballed my trade and (again) expected too much for the sale!<br> I am going to go into the dealership on Monday and personally pay Cecil for his time (he deserves it), but I cannot imagine ever doing business with these folks.

Was this review helpful to you? Yes | No