Read Reviews Frank Leta Acura

Frank Leta Acura

Frank Leta Acura

11777 Tesson Ferry Road
St. Louis, Missouri 63128


(888) 589-5831

Frank Leta Acura
Manufacturer: Acura

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  • Customer Service:

    4.8
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.8
  • Pricing:

    4.3

24-Month Rating

based on 23 reviews

4.7

4.7 out of 5

58 lifetime reviews

Frank Leta Acura

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bts57
9/27/2012 12:21:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg Sabath and Bryan Davis
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Leta Acura:

I purchased a used RDX without my husband. Greg Sabath was great to work with, answered all my quetions, and gave me a good deal.

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Mizzouman
8/24/2012 12:52:11 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
not sure
  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    2.2

My Review Of Frank Leta Acura:

I stopped by the tent sale at South County Mall. I was greated by a saleman that did not work for them and was brought in to help. He had no idea what the price was on the car. I was trying to move into a smaller SUV. I found a Traverse which I bought. Service was pretty good but the guys doing the paperwork from Frank Leta Acura were making fun of the women walking around. The name Hoosier kept coming up and my son who is in college was not comfortable and thought it was rude! I ended up getting rid of the car a month later because it was too small and when I looked to find out what the value of the car was, I overpaid. The price was a $33,000 list on a car with 45,000 miles and I couldn't find a car online that was equal to that model for over $28,000 which infuriated me. I would not step foot in that dealership!
Tent sale with lowest prices NOT

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Response From: Frank Leta Acura
Added: 8/30/2012 4:20:08 PM

I am sorry to hear about your experience. We strive to maintain a great reputation for customer service. I would like to know more about this situation in order to prevent future issues. If you would, please contact me on my direct line at (636) 336-5043, or email me at joe@frankleta.com. Again, I apologize, and I look forward to speaking with you.

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pjs626
8/6/2012 8:44:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg Sabath
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Leta Acura:

Greg Sabath helped make my 35th wedding anniversary very, very special! A new Acura RDX... Now that's special! Thank you Greg, for outstanding service, and thank you Frank Leta for being the number one dealership in St. Louis.

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davepuricelli
4/12/2012 12:36:05 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason Bourbon
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Frank Leta Acura:

First visit with my "new" used Acura TSX. Very pleasant service. Took time to show me around and explain service options. I was just getting an oil change and tire rotation, so I am not exactly sure how I could quantify the quality of work, which is the only reason I put "Good" there instead of "Great". Plan to make this my Acura service shop of choice.

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tebeau_mo
1/16/2012 11:41:18 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
2
  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    N/A
  • Pricing:

    1
  • Overall Score:

    2.5

My Review Of Frank Leta Acura:

Bought a 2010 tsx new, at 11,000 break pads wearing prematurely and had to argue for 30 minutes before they would cover under warranty. 6,000 miles later told lower engine cover damaged beyond repair and needs to be replaced at the cost of $320. Car has not hit anything that even caused a bump on the road, and the said cover is partially removed for oil changes. Now they want almost $100 to reinstall an item they take off when they change the oil. Service department has been unhelpful and very disappointed in the quality of the new acura, seems to be cheaply made with inferior products that don't last.

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Response From: Frank Leta Acura
Added: 1/23/2012 12:59:50 PM

I am sorry to hear about this poor experience. I have brought this to our Service Manager's attention. We would love the opportunity to earn back your business and remedy this situation. If you have any questions, don't hesitate to call me on my direct line at (636) 336-5043. Or you can e-mail me at joe@frankleta.com. Please know that we take customer satisfaction very seriously and look forward to making things right.

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dougboehler
1/6/2012 2:36:23 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
2
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Frank Leta Acura:

We made another purchase from Frank Leta Acura on December 31st 2011, it was the second vehicle purchased from Frank Leta. The salesman and manager got us into the car we went there to purchase, and they were both very nice and professional. There is no doubt that when I decide to purchase another Acura, I will visit Frank Leta once again.

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Barbara Flynn
10/13/2011 10:12:38 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg SabathTh
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Leta Acura:

This is our 3rd car we have bought at Leta and our experience as been great with
all the people that work there. It begins with the salesman to the service department.
Greg has sold all our cars to us. Everyone is very professional.

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sassyk7
9/26/2011 10:48:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fred Ippolito
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Leta Acura:

I was very happy with my experience at Frank Leta. Fred was very friendly and helpful and made us feel right at home. We were treated with the upmost respect even though we were just buying a used car. We are also very happy with our new Honda Civic!

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jezurliene
8/24/2011 10:35:47 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Entire Service Department
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Frank Leta Acura:

I leased a 2010 TSX 2 years ago and every time I have been in for service or just stopped by to get my car washed the Service Department is amazing, they know my by name and deliver what they promise. Can't Beat a Leta !!!!!

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reeves164@centurytel.net
7/11/2011 5:36:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nate
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Frank Leta Acura:

I would give Frank Leta a very good review. This was my 4th Honda but my first from Frank Leta. My husband and I were debating between Honda and Nissan, he is the Nissan guy. I already knew Hondas were good cars but I needed to convince my husband they were better. There were several perks that he was impressed with. The dealership was also very nice and friendly for my daughter. She is 3 and we were there a long time, she also loved Nate. He was cute with her. Nate has been very helpful and told me that I could call him anytime if there was anything I needed. So, with that being said, we were very happy with the experience. My one and only area that I was a little put off with was the finance part. We told him a number that we wanted to stay under, well after all the talk about the plans and warranty options, he gave us a number that was higher than that. I know his job and that he most likely gets something for selling these plans and extra warranties to each customer, but he didnt tell us that he put them in there. I had to ask and then he told me that both the coupon package and the warranty were in there. I dont like that, it seemed sneaky. Either way, I think customers should be given all prices with and without the "extras". I know he would have said it sooner or later but I felt like he added them in without asking if we for sure wanted both of them. I just wanted to add that in there, it made me nervous.

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