Frank Z Imports

Reason for Visit: Service

I recommend this dealer: No

My Review of Frank Z Imports:
I've had two experiences with Frank Z:

The first was with their Nissan group about two years ago. I had taken my truck in to have the catalytic converter replaced (the mileage at the time was around 74K) and the service department manager was absolutely adamant that this was not covered by the factory warranty. He was rude, loud, and condescending. Long story short; I called the Nissan Corporate office on my cell phone and asked what the warranty was on the catalytic converter (answer: 100K for a 1997 truck) - then I had him call. He never apologized or explained himself and I wondered how many people he had bullied into paying $700+ for work covered by the factory warranty.

Experience number two: I had sent an inquiry through their website to have a salesperson call me (why I did this after my first experience, I don't know). I received an e-mail from Henry Essick ("Used Car Internet Mgr") saying he would call the next day. The next day he did indeed call me (on speaker phone, which was nice) but I was driving at the time and asked that he call me back in 20 minutes. This morning I received this e-mail from him: "I'm deleting your application. I called you yesterday and you said you'd call me back. I don't have time to waste Mr. Xxxxxxxxx. Good luck.". You can judge this second experience however you want. Was it simply miscommunication? If so, was this the best way to resolve it?

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Frank Z Imports:
I (and some others) researched BMW dealers in the midwest. While a couple dealers in northern Indiana got good reviews (Bill Defouw/Lafayette and Stoops/Muncie), Frank Z was closer. I dealt with Conrad Perry (who really works the Volvo side). Although I had issues with trying to get a cloth interior on my '03 330Ci, Conrad was still professional and businesslike throughout. This includes giving me the best deal upfront without the usual mickey-mouse salesman crap I got from the dealers in Cincinnati. If you're looking for a BMW (or VW or Volvo) anywhere in the area, Frank Z is worth the trip.

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