This is about the used car department, and the shop.
First of all, I love Acura, I owned one before and that RL saved my life multiple times, and it was probably the best car I've ever owned, so I have nothing against Acura itself.
I won't recommend this dealership because of the way I was treated and lied to. They will weasel you to buying the car you are unsure of. And they hid the fact that it was repainted and other existing issues, and when I found them out by taking it to a different shop and pointed out, they acted like they didn't know anything about it. When there is a clear evidence that it was recently pained, and mind you I had a very clear physical evidence that it was done there, and they told me they knew nothing of it, I realized these people would do anything to get the car out of the lot, including deceiving the customer. I cannot in good conscience ever recommend this place to anyone, even to my enemy, because they are that awful. The way 2 of the managers talked to me was very condescending, disrespectful and very unwelcoming. They called me a "K-mart shopper" and accused me of trying to steal the loaner car, when I was only given few hours of notice to drop off the car and pick up mine. I was overcharged for the car, and if I had the option of giving them negative star/zero star, that's what I would give them because one is too much.
As for the shop, the car had to be cleaned several times because they couldn't get the job done. They had to outsource the cleaning service to get the stain off the seat. I would think dealership would have professional cleaning material but apparently this place doesn't. And the door handle came off. YES, the handle came off, and do you know why? BECAUSE THEY REPAINTED IT AND DIDN'T PUT IT BACK PROPERLY. Lies after lies, and really shady work in the shop. Even if I bought a brand new Acura from this place (which will never ever happen but hypothetically), I wouldn't have my car serviced at this place. It's that bad. I can't trust them at all, after all I've been through with them. Being overcharged for a car is one thing, but being treated like a subhuman, and being accused that I was trying to steal the loaner car that I didn't even want, and being really, unreasonably difficult to communicate and deal with this issue were the worst part of this whole experience. So if you are shopping for a used car, please, go to other place, save your sanity and wallet, they are crooks and you deserve better.
I Recommend This Dealer:
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