Fred Beans Cadillac Buick GMC

This cadillac dealership and service manager Jim is a disgrace. Have taken Escalade for numerous warranty issues, and now they start with making you sign a paper that you agreed to pay a 129.99 diagnoses disgrace. Have taken Escalade for numerous warranty issues, and now they start with making you sign a paper that you agreed to pay a 129.99 diagnoses fee if the problem that they end up finding is not covered under warranty. What problem with a certified preowned vehicle with the transmission could possibly be not covered. Speakers in cadillac sound horrible in third row and they tell me they all sound like that. Now the warranty is almost up and they are doing this 129.99 fee in case what they find is not covered under warranty. Puddle in driver's side mat of a few inches happened before and took 3 tries for them to figure out what was leaking, now it came back and they want me to agree to pay fee as well in case it is not covered under warranty. Get someone that knows what they are doing to run the service department and knows how to speak to and handle customers before jim kills all your business. Stay away from FRED BEANS there overpriced service, and horrible customer service. They don't care how many times you had problems with a 5 year old cadillac they just want to try and tell you it is not covered under warranty so they can RIP you off!!!! More

No Sale I stopped at this dealer to look at a used truck that had been on their lot for months. The truck had a crack in the windshield, needed new tires, an I stopped at this dealer to look at a used truck that had been on their lot for months. The truck had a crack in the windshield, needed new tires, and was missing some electrical connections in the console. The truck was priced as if it was in mint condition. After wasting 2 hours of my time the manager would not budge on price at all despite the defects. They were set on the fact that it would pass PA inspection and that is all that mattered. While there, I saw 3 other customers walk out because the dealership was not flexible on price and did not even attempt to work with them. My salesman, Keith, was very nice and accommodating but received no help from management. More

VIP Service! A big thank you to Ken from Dr. Mike Dachowski for superior service! Cash washed and ready at door! This standard that Ken provided deserves to be the A big thank you to Ken from Dr. Mike Dachowski for superior service! Cash washed and ready at door! This standard that Ken provided deserves to be the standard others should follow! My GMC truck service was excellent! Thank you! More

Oil change Made an online appointment for an oil change and received an email and text confirmation. When I got to the dealer I was told they didn’t have any suc Made an online appointment for an oil change and received an email and text confirmation. When I got to the dealer I was told they didn’t have any such appointment and they could not service me as they were booked. When I showed the man how many appointments they had open online he just said there was something wrong with the online appointment schedule and their system but he still could not make time for an oil change Very disappointing More

Service not good at all for repairs on a new vehicle I will say I saved money on a 70.000 dollar truck but repairs not so great and finance cost me 430.00 they took a pay off out of my net trade to pay I will say I saved money on a 70.000 dollar truck but repairs not so great and finance cost me 430.00 they took a pay off out of my net trade to pay off loan when I gave them a 12000 check so this cost me money over five years I guess no we're is safe to buy anymore very disappointed in this service. Just wanted my breaks to stop squeaking in the morning every morning so its going to cost me 1200. To get new rotors and pads on a new truck. More