Fred Beans Ford of Boyertown

Reason for Visit: Service

I recommend this dealer: No

My Review of Fred Beans Ford of Boyertown:
I dealt with Mike Kilgis and he was extremely rude and unprofessional. If he is how Ford Motor Company wants to be represented, then it doesn't surprise me that their company was backwards by $17 billion in sales over the last year. Common responses to my pleas for help were, "It's not my problem...", "Well, you bough the vehicle not me...", "I can't give you a rental, it would take food out of my kids' mouths". As it turns out there is a serious problem with the ABS locking up and after an hour of arguing they tested the codes and conceded that there was a problem. The tone of Mr. Kilgis changed immediately and now it was ok to "take food out of his childrens' mouths". In a year and three months, Fred Beans has had my vehicle for over three months. My frustration with the product comes nowhere near my frustration with the disrespect and lack of service provided by Mike Kilgis and Fred Beans Ford.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Fred Beans Ford of Boyertown:
IT WAS A GOOD DEALERSHIP AT ONE TIME, BUT IT HAS GONE DOWNHILL AS FAR AS I'M CONCERNED. THE LAST TRUCK I BOUGHT FROM THEM IT FELT LIKE THEY WERE DOING ME A FAVOR BY SELLING ME THIS CAR. AND MY LAST 3 TIMES FOR SERVICE HAVE BEEN TROUBLESOME, WITH THINGS BEING FORGOTTEN TO SHOTTY WORK THAT THE TRUCK HAD TO GO BACK FOR!

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