We are repeat customers having purchased a truck there 3 years ago. We had a fabulous experience then and another one this time. We searched online and with other dealers for like style models and decided after each experience that our time with Fred Fredericks was the best. Charlie knew more about the car then I needed to know, he was patient, informed and a seasoned sales rep. He listened to what I said I wanted and gave that to me, even when I started to get sidetracked (which I regularly do) he reminded me of my key interests and kept me on point but allowed me to drift when my color choice changed! Which was a good thing, I am happier with what I bought. The sales team is a real team, when Charlie was busy someone else stayed with us, talked, showed us new products and discussed them. (I wish I could remember his name). They were just really nice people. I DREAD going into a car dealership after some of the experiences I have had, and did dread my visits while shopping at other stops for this purchase. But will continue to return to this dealer for each new purchase I make. It was really a pleasurable experience. 2 vehicles now and couldn't be happier!

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I shopped for nearly a year looking to purchase a new Jeep Grand Cherokee. I went to several Jeep dealers in the Baltimore/Annapolis area, to include Sherwood, Adams and Ourisman. Unfortunately, my experience at these dealerships was very negative. My experience with the customer service and sales staff was poor. They provided no assistance in locating the vehicle I was interested in.

My luck turned quickly when I arrived at Fred Frederick Jeep in Easton. Sales consultant Charlie Wallace immediately offered to assist in locating a Jeep that would fit my needs. Charlie provided excellent customer service during the process and was very professional. Charlie worked with me in order to make the process very smooth. Thanks to Charlie, my overall experience at Fred Frederick was positive. I would recommend Charlie and Fred Frederick Jeep to friends and family who are interested in purchasing a vehicle.

Thank you for the opportunity to provide feedback on this vehicle purchase.

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This was a great new car buying experience. Charlie Wallace was knowledgable, helpful and patient. He understood how important it was for my wife and I to determine the jeep model and features that would meet our particular needs and he ensured we had all available information and ample opportunity to make that decision. Further, based on information from other sources, we were pleased with the credit for our trade-in and the final price of the new Jeep. Based on this experience, and having previously pruchased a new Jeep from this dealership, we would readily recommend this dealership and, in particular, the services of Charlie Wallace to our friends and family.

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We had an excellent experience buying my husband's new truck at Fred Frederick. Charlie was very helpful and friendly but not pushy which I appreciate. Charlie and his team worked with us to make the deal attractive; there was even an error with the pricing/rebates on the vehicle and they honored the price that they originally quoted to us. That's great customer service! We are looking forward to dealing with Charlie again in the very near future for a new car for me!!!

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I rarely fill out customer surveys unless my experience has been worth sharing. I live in New Jersey and I got in touch with Fred Frederick Chrysler Dodge Jeep in Easton, MD when I saw a 2012 Jeep Grand Cherokee SRT8 they had advertised and priced very competitively. I phoned the dealership and the was lucky enough to be put in contact with Charlie Wallace. From the start of the process Charlie was a complete professional. He was extremely diligent and there was great follow-up on all my questions. I truly believe if more salesman and people in general went about their business with the honesty, integrity, and care that Charlie did we would all be much better off.

My Father and I rented a car and drove 250 miles from New Jersey to Easton, Maryland to pick up the truck. The Hertz location was 30 miles away from the dealership and Charlie was kind enough to offer to pick us up. The drive back to the dealership was a pleasure primarily because simply put Charlie is a good guy. Dealing with Charlie and the Fred Frederick dealership team was honestly the smoothest car buying experience I have ever had and I only wish the dealership was down the street from my home. Most people fear the process of buying a car, although if more people had the experience that I did that fear would no longer exist.

Charlie and the team at Fred Frederick have definitely made me a believer in Jeep and parent company Fiat, and made my car buying experience truly enjoyable. I could not be happier with my Jeep STR8. I look forward to being a long time customer of Charlie, Fred Frederick and Jeep. Thank you very much!

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We purchased a 2013 Ram 1500 from Charlie. Charlie is very personable, friendly and really knows his vehicles. This will be the third vehicle that we have purchased from Fred Frederick since moving to the shore in 2005. We had a great experience and will buy from them again in the future. Charlie does not push you and makes sure that you are very HAPPY before you leave the dealership.

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Out of all the dealerships that we have ever visited, they are the most accommodating, friendliest and will go beyond all means to satisfy you 110%. They know that if they are successful in doing this for their customers, then in the long run, the customers will make their business successful. Word of mouth can do a lot for one's reputation and they have the BEST in the area. Customer Service and Satisfaction are the most important aspects of a successful business and they will go beyond all means, to give complete professional assistance to everyone that goes there.

Thanks Again:
Colleen & Roy

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I think I gave Charlie Wallace more than a few more grey hairs during the process, but throughout he has the consumate professional. He and Jeff are great to work with.

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i came in to look at a new 300C. I asked if there were any used 2012 and luckily there was one at the lot. it was exactly what i was looking for. i took a few days to think about the numbers we had discussed. I sent Donnie a text and he was more than willing to come in on Christmas Eve to help me get the car. I was very pleased with Donnie. He was very "text friendly" and was very helpful with my decision.

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I have been a long time customer of Fred Frederick. I stopped in and saw Charlie Wallace. I wanted to go back to a sport utility vehicle. Charlie showed me a 2013 Grand Cherokee Overland. After a road test, I asked Charlie to put together a deal. Jeff Frederick and Charlie gave me, a good deal and a fair trade for my 2012 Chrysler 300c. The process was quick and painless. When I picked up my Grand Cherokee, it's was detailed and ready to go. I would highly recommend Fred Frederick. They are great to deal with, and they treat you right.

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