Groove Honda - Service Center

Dylan was honest and forthcoming in helping us start a recall process. Look forward to seeing this through as we are waiting for Honda fuel injectors to arrive. Thank you Dylan. recall process. Look forward to seeing this through as we are waiting for Honda fuel injectors to arrive. Thank you Dylan. More

Service department needs customer service improvement. I brought my car in that was having issues which was related to a Honda Tech Service Bulletin. I was really hopeful because I only had about 100 mile I brought my car in that was having issues which was related to a Honda Tech Service Bulletin. I was really hopeful because I only had about 100 miles left to the warranty but didn’t know that this was an issue since 2018. I went in and talked to a service advisor who pawned me off to a scheduler. I explained the situation, gave my vin upon request, and was told there’s nothing they could do because my vin is not specified under the bulletin. The bulletin specifies “ALL RANGES” in my year make model engine type. When asked how to resolve this, she mentioned having to speak with Honda of America. When asked for the contact info, she just sighed and said she’d have to Google it. Really?! I then demanded to speak to an advisor. The advisor I spoke to (3rd person now) just questioned my lack of getting service (which I do), what he tells his customers (which I’m not), and that the worst case is that I pay for service which he then said “it won’t break the bank.” I didn’t realize that he was a not only a Honda service advisor, but also a financial advisor. It’s not their place to comment or judge customers financial abilities. I’m a long time Honda customer, but it won’t be to this location. I’m glad their was another one in town who took care of me after leaving here and Honda footed the bill under warranty. SAVE YOURSELF THE TROUBLE AND TIME GO TO ANOTHER HONDA SHOP! More

Nice people to work with! Staff is helpful and friendly! Work was done promptly and accurately! Great Dealership!! Thanks!! I will come back when it is time to buy a new Staff is helpful and friendly! Work was done promptly and accurately! Great Dealership!! Thanks!! I will come back when it is time to buy a new car!! More

After the air conditioner malfunctioned due to a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional a manufactures mistake, I went to Groove Honda and Danny (service tech) took great care of my vehicle as he always does. Danny is very professional and takes excellent care of his customers and expedites their repair needs. This is the "go to guy" when you have a problem. Thanks Danny for your help. More

We've had our car serviced by this dealership for over 8 years. It was previously Freedom Honda. Since ownership changed, we've been disappointed with the service. The workers are nice, however, the cost years. It was previously Freedom Honda. Since ownership changed, we've been disappointed with the service. The workers are nice, however, the costs have gone up tremendously and the service has decreased. It's now around $75 to have the oil changed with an additional $20 in service and fees!!! Also, we used to receive a car wash but they have done away with that service...even though they charge a lot more!! From now on we'll take our Honda elsewhere. Just not worth the price. More

After buying 4 new Hondas over 10 years with Freedom, which was a top notch dealership, I went to "groove" for a failed key fob yesterday. The Service writer, Danny, was the least friendly individual I h which was a top notch dealership, I went to "groove" for a failed key fob yesterday. The Service writer, Danny, was the least friendly individual I have ever dealt with at any dealership--and I have purchased 36 cars. He got things off to a perfect start, being a legend in his own mind. He and the Service "director" ( I believe is her title) Cindy told me it was covered for 12/12--not 36/36--which it is. They contacted Honda and were told it is a 36/36 covered part, as I was also told by Honda Corporate when I called today to reconfirm. Then they switched tactics--blaming me for damaging the fob when I replaced the battery--which had a "Low battery in keyfob" warning light on the dash. The battery still had 2.9+ volts, so was not actually low--a 3V battery. The fact it engaged the light at that voltage level suggests a failure in circutry, NOT a low battery charge. The car has 13,000 miles on it and is 28 months old. I also replaced the battery in the other fob with no problem. There are 4 spring terminals under the battery--which I never touched as the old battery came out with just a fingernail flick and the new just pushed down with my thumb, so it was impossible for me to have damaged the terminal--as I 'never touched it.' It, being cheap metal and paper thin, probably fatigued and broke on its own when the battery became free of its slot, or became partially disconnected thereby sending the low voltage signal. We don't drive the car that much and alternate fobs, so there is no way a 2032 should go out that quickly--and the 2.9 v remaining confirms it didn't. Instead of looking out for their customer and putting him first, they used the slimiest tactics I've ever seen to try and cheat me out of what should be a simple warranty claim--for which they are paid making this whole situation incredible to me. This was the immediate conclusion of their so-called service writer, Danny, who just grabbed the first excuse he could find. He called me back today--rude, the most unprofessional CSA I've ever dealt with. A fine spokesman for his dealership to guarantee customers become smart enough to go elsewhere for a Honda or service. Great hire. If you want to be screwed with "after care" for a Honda, they are your place. If you have any sense, you wouldn't buy a sparkplug from these assclowns. If you do, you will regret it. More

If I could give Groove Honda zero stars I would. Absolutely horrible experience from buying the car to the car services. I bought the car and had to take it back almost immediately because the windo Absolutely horrible experience from buying the car to the car services. I bought the car and had to take it back almost immediately because the window tint on a brand new 22 civic was bubbling and peeling. Got the car back and it had a small cut in the leather by the window as well as the weather stripping on the window being messed up to be told I did the damage and if they repaired it there's no guarantee it will look nicer that what it is. Took the car back for them to look at the weather stripping, an oil change, tire rotation and to fill up windshield wiper fluid, all normal services, I had an appointment at 8:30am to not be able to pick the car up until almost 4pm and the weather stripping was not fixed and no windshield wiper fluid was put in. I would recommend taking your Honda or trade in to any other Honda dealership in Colorado Springs. More

Very disappointed with the service advisor. They asked me to bring in my car four times and had to leave my car all day for a software fix. When I asked to speak to the manager, they fixed my c They asked me to bring in my car four times and had to leave my car all day for a software fix. When I asked to speak to the manager, they fixed my car in just 30 minutes. Very unprofessional that they asked me to bring in my car 4 times only to schedule another appointment. More